Customer Service Administrative Assistant

Amy Gardner

** **** ***** ****** • New York, NY *0027 • Cell: 646-***-**** • Email: **********.***@*****.***

Summary of Skills:

Valid NYS Driver’s License

Excellent front desk, customer service & administrative experience

Ability to multitask; work independently & within a team

Proficient in Microsoft Word, Excel, PowerPoint, Publisher & Internet Research

Education:

Shaw University, Raleigh, NC-05/99

BA Mass Communication – Cum Laude

Experience:

NYC Department of Parks & Recreation, NY, NY 10/13 – 04/14

Seasonal Clerical Aid / Switchboard Operator

Answer multi-line telephone system, route calls and distribute messages to staff

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Check identification for authorized entry and manage sign-in sheets

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Receive and distribute incoming mail and interoffice correspondence

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Research information to assist participants with completing the registration process

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Answer questions, review and process completed applications

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Harlem Children Zone (T.R.U.C.E), NY, NY 03/07 – 06/11

Assistant Educational Coordinator/Student Advocate

Formulated client service plans that linked youth to resources; kept inventory and distributed supplies

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Contacted and managed referral process to outside agencies/programs on behalf of students

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Inputted, tracked, and assessed student performance in web software systems (ETO)

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Submitted student time sheets and distributed checks

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Co-supervised 20+ academic case management team members in after-school program

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Trained student advocates, alumni interns and new departmental hires

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Facilitated weekly site-wide academic case management meetings

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Mentored those in crisis situations; reported immediate dangers of child abuse or neglect

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Administrative Assistant 06/06 – 11/07

Provided administrative support to director including the generation of office correspondence, file maintenance and

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appointment scheduling; managed petty cash for the site

Reviewed new student applications for accuracy and completeness

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Placed informational calls to homes including notifications, missing information on applications, etc.

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Created and posted signage throughout site

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Managed general clerical duties including filing, faxing, e-mailing and ordering of supplies

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Answered busy switchboard, routed calls and took messages

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Department of Education – P.S. 197, NY, NY 03/05 – 03/06

Substitute Teacher - Pre-k to 3rd Grade

Created and facilitated lesson plans, recreational activities and provided classroom management

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Headed classroom, in absence of permanent day teacher

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Supervised and monitored students, assisted students with lesson plans and provided tutoring when needed

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Harlem Children’s Zone, NY, NY 09/03 – 03/05

AmeriCorps Peace Maker Program

Responsible for general care of students during lunch and recess

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Assisted with classroom supervision and instruction

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Facilitated after school tutorial program

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A host of excellent professional and personal references available

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