Customer Service Sales

SALOME BEHARRY

** ********* *** *********, ** M*W6B9 P: 647-***-**** ********@*******.***

Career Objective: Pursuing a career where I am can fully utilize my personal attributes,

and experience to contribute to the success of a progressive organization.

Professional Profile:

• Over 14 years of customer service experience

• Responsible, reliable with excellent time management and problem solving skills

• Thorough knowledge of computers Internet/Email, Windows, MS Word, Excel,

(Microsoft Office) Power Point

• Knowledge of Salesforce, AS400 and JDE software

• Professional organizational skills and the ability to interact effectively with the

public

• Team oriented-able to work in a collaborative manner and carry out directions

efficiently

• Skilful in learning new methods and procedures very quickly

• Outstanding organizational skills, keen attention to detail

EMPLOYMENT HISTORY:

SILVERTS CLOTHING (September 2011 – Present)

Customer Service/Data Entry

• Responsible for handling all inbound calls, including running stock reports to check

for product availability

• Screening calls to determine which department customer needs to be looked after

• Directing calls and assisting with administrative duties for the General Manager,

CEO, Office Manager and Warehouse Manager.

• Importing all orders from various web sites and entering into data base

• Process returned product and ensure proper credit is given to customers. Making

callbacks for backorders, substitutions, and declines.

• Maintain frequent contact with customers to develop good business relationships.

• Entering all orders via fax, mail or email

• Handling of cheque, money order and credit card payments

• Assisting in the warehouse when necessary, Picking, packing making sure orders

are accurate.

• Making calls to collect payments from delinquent accounts

• Answer customer commendations, requests, complaints and inquiries. Implement

appropriate resolution

GREYHOUND COURIER EXPRESS (June 2008 – August 2011)

Inside Sales Coordinator

To sell and promote Greyhound Courier express products to both existing and

•

new clients

Maintaining a healthy relationship with existing customers while obtaining new

•

clients.

Providing administrative assistance to Director of Marketing for all of Canada,

•

National Sales Coordinator and Vice President.

Attended weekly meetings to document minutes and process to be distributed to

•

all staff and management throughout Canada.

Providing sales and administrative support involving efficient handling of top and

•

confidential agreements.

Supporting the sales team in attaining sales targets.

•

Communicating with regional sales team for status of order and position of sales.

•

Providing inputs and ideas into marketing enterprises and subsequently promote

•

them and monitor responses.

Preparing monthly, weekly or daily sales analysis.

•

Preparing proposals, agreements, sales reports, and presentations.

•

Communicating with the operations team on a daily basis

•

Updating the status of sales order in the database or computer.

•

Collecting, analyzing, evaluating and accounting the information in order to

•

increase productivity of sales.

Coordinating and responding to all requests of internal meetings.

•

United Messengers (March 2006 – April 2008)

Customer Service Representative

• Keying in large amounts of data on a daily basis

• Taking customer orders for various deliveries of packages, envelopes or boxes

• Preparing invoices to be sent out at end of each month

• Accounts receivable, calling customers for payment

• Answer customer commendations, requests, complaints and inquiries. Implement

appropriate resolution

•

Royal Taxi (June 2005 – February 2006)

Customer Service Representative

• Preparing coupon books through computer use, keen attention to detail and time

management.

• Keying in large amounts of data on a daily basis

• Answering emails and faxes on a daily basis for customer orders of coupon books

• Responsible for cross-examining data keyed for accuracy and tallying it with the

bills

• Duties such as photocopying, collating and distributing of documents, mailing and

filing

• Edited, proofread and finalized correspondences, reports, statements, invoices,

forms and other documents.

• Printing of customer cheques and processing debit/credit card transactions

• Responsible for accuracy, effiency, speed and completion of the given daily quota

• Working towards a deadline in a team environment on a fort-nightly basis

Education: Completed High School at Central Tech in 1997

Humber College (1year 1999)

Majored in Business Administration and Customer Service

Reference: Available upon request

Contact this candidate