Customer Service Manager

GABRIELA REYNOLDS

**** ******* ****. ***** ** Spring Valley, CA 91977

C: 619-***-****

*******************@*****.***

Professional Summary

Highly accomplished office manager with extensive experience, excellent work ethic and leadership

qualities. Experience in recruiting, training, and managing multiple staff members, expertise in claims

management and collections, medical billing, coding, and verifying a verity of health insurances, HMO, PPO,

Medicare, and workman's comp. CPT/ICD9/ICD10 training. HIPPA compliment. Expert in negotiations of

settlements of personal injury cases with attorney's and insurance companies.

I am driven, hardworking, self-starter with excellent time management skills, strong problem-solver and a

compassionate health care professional with 16 years of hands-on experience in fast-pace clinical office

environment,

Skill Highlights

• Bilingual

• Excellent leadership qualities

• Multi-task oriented

• Energetic and self-motivated

• Great time management skills

• Results oriented and outstanding achiever

• Strive to be challenged

• Performs well under pressure

• Honest and trustworthy

• Professional

• Reliable and Dependable

Education and Training

High School Diploma: General Education 1986

Bonita Vista High Bonita, CA, San Diego

Southwestern College: Business Management 1988-1989

Chula Vista, CA San Diego

From 1999 to 2015 I attended a verity of educational seminars, with HJ Ross, Parker Academy, and

California Chiropractic Association. Participated in monthly web-seminars to actively maintained up-to-date

knowledge of applicable State and Federal laws, procedures and regulations. Expert in the following health

care programs, Eclipse and Document Plus. Knowledge in Microsoft Office, Word, Outlook, Windows XP,

Vista 7 & 8, as well as general office equipment.

Professional Experience

Office Manager 1999 to Present

Delta Chiropractic Clinic Lemon Grove, CA

I have extensive experience in providing excellent customer service, I am bilingual in Spanish, hard worker,

driven, organized, detail oriented, with strong problem solving skills, a team player. I provided thorough

supervision for day-by-day operations of facility in accordance with set policies and guidelines. Served as a

liaison between doctors, patients and staff. Providing excellent customer service and successfully handled

all aspects of patient care, admissions, medial documentation, billing, and collections.

I have a strong track record of multi-tasking, working well under pressure, assisting doctors, managing staff

members, patient admissions, office finances, staff payroll, facility operations, while always providing the

highest quality of care and customer service to the patient.

Customer Service Associate 1998 to 1999

Circuit City National City, CA

Provided excellent customer service, handled customer issues and concerns, merchandise returns,

exchanges, and adjustments, repairs, home deliveries, and merchandise pick up, answered multiple phone

lines, credit card payments, store credit card applications, merchandise sales, new associate job training,

weekly book keeping of petty cash forms and signatures, counting money in cash registers when opening

and closing, and helping management in the store closing process in cash room, and receiving and counting

all department drops.

Store Manager 1996 to 1997

Lane Bryant (Limited Inc.) Chula Vista, CA

Providing excellent customer service, leadership, organization, delegating and working as a team, setting

and achieving store sales goals, visual merchandising, store plan-o-gams, semi-annual inventories,

merchandise receiving, store to store transfers, tagging markdowns/clearance, data entry of daily sales.

Handled all recruiting, interviews, hiring and firing, payroll, schedules, daily staff meetings with positive goal

settings and re-enforcement on providing excellent customer service.

Merchandise Manager 1989 to 1996

J.C. Penney Company National City, CA

Department store merchandiser and buyer for a variety of departments within store, merchandise buying

was done via direct broadcast system or traveling to meet with vendors at J.C. Penney headquarters in

Dallas, TX. Setting and achieving department sales goals, while maintaining a set budget, scheduling and

delegating to multiple staff members as well “manager in-charge” throughout the department store, assisting

as needed, for customer service, sales, exchanges, returns, check verification, as well as catalog orders,

lost prevention, and switchboard operator/receptionist, to cover for breaks and lunches.

Awards Received

• Associate of the Month Award J.C. Penney April 1990

• Promoted to Merchandising Assistant J.C. Penney August 1990

• Store Merchandising Assistant Award for achievements and performance in the annual MA

contest, meeting sales goals by +30% above goal, 100% credit card penetration, excellent visual

merchandising, great leadership skills, and advanced to compete with over 11,000 other MA’s across the

nation. J.C. Penney October 1990

• District Merchandising Assistant Award for the achievements listed above. J.C. Penney

November 1990

• Region 4 Metro Merchandising Assistant Award now advancing from 11,000 MA’s to 8 finalist.

J.C. Penney December 1990

• J.C. Penney Company Nation Wide Merchandising Assistant Award Winner for achievements,

performance and leadership. J.C. Penney 1991

*My prize for winning was a promotion to Merchandise Manager, an all-expense paid trip to Las

Vegas, and one month at J.C. Penney Headquarters in Dallas, TX to train and receive a diploma

becoming the youngest merchandise manager and buyer for J.C. Penney Company.

I was the youngest and the first Hispanic woman to ever win and receive such an award for the

company.

References

• Dr. Kimberly Gonzalez 619-***-**** (professional) 5+ years

• Dr. Corinne Skutley 916-***-**** or 916-***-**** (professional) 2+ years

• Maria Elena Pace 619-***-**** (personal friend) 5+ years

• Dr. Greg Ninberg 858-***-**** (professional) 1+ years

• April Mazon 619-***-**** (personal friend) 5+ years

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