Customer Service Manager
Resume:
Angela Steele
Assistant Property Manager
Gary, IN
***************@*****.*** - 219-***-****
WORK EXPERIENCE
Assistant Property Manager
Lakeside Garden Properties LLC - January 2013 to March 2014
Provided customer / office duties
Assisted the Property Manager in preparing reports and delinquencies
Ensuring that the staff was completing all task & duties
Data Entry and verifications
Handling any complaints and rectifying the situation
finding ways to ensure quality customer service and maintaining a safe environment
Leasing Agent
Equity Property Management - April 2012 to September 2012
Provided superb customer service / office duties
verified potential tenants criminal /employment backgrounds / income & landlord status
Ran credit checks
Move-in tenants
collect rent & deposits
inspect units, grounds, common areas
delivery of notices
Leasing Agent
Lakeshore Dunes Apartment Complex - February 2010 to March 2012
Provided superb customer service / office duties
•Verify potential tenants criminal background, employment / income status & landlord info
•Run credit checks
•Data entry
•Move-in tenants
•Collect rent & deposits
•Inspect units, grounds, common areas & provide a safe, clean environment
•Follow up on leads
Sales
J.D. Byrider - April 2008 to February 2010
Provided service to clients with high risk credit
•helped to restore credit through the purchase of buying a car
•following up on leads
•running credit
•explaining the program
•collecting information required
Personal Assistant to the Owners
Team Physicians - Merrillville, IN - July 2004 to October 2009
Responsibilities
Interviewed & trained new employees8
managed client accounts
direct &motivate crew
creating and instituting marketing campaigns
managing public relations events & screenings
Accomplishments
Started off as a telemarketer when the company opened. After 3 months of employment, we generated the
first million dollar profit where I was then promoted to a telemarking supervisor. After 1 year I was then working
the front counter, where I prepared the charts, managed appointments, verified insurance, and attended to the
patients to ensure they were comfortable. After so, I was then promoted to become her personal assistant due
to my drive and ideas of developing ways to improve customer satisfaction.
Loan Officer in Training
Amber Financial - January 2008 to October 2008
Acquiring internet prospects
•Running credit reports
•Collecting documents to submit to the processor
•Cold calling
Telemarketing manager
Nations First Financial - December 1993 to June 2004
Started position as a basic telemarketer
•solicit homeowners to refi or take out equity loans
•In 96' promoted to telemarketer manager
•Hiring, training, motivating, problem solving, payroll, & verifying applications taken from potential clients
EDUCATION
Human Services
Kaplan University - Hammond, IN
2012 to Present
ADDITIONAL INFORMATION
Skills
•Microsoft Word, some Power Point, meeting quotas & deadlines
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