Customer Service Administrative Assistant
Resume:
Kimberly Fransioli
*** **** **** ***** [pic] Centerville, Georgia 31028
478-***-**** [pic] **********@*****.***
Strengths
File Maintenance Oral & Written Communication
Data Entry Databases Word / Excel / Access / Outlook
Customer Service
Report Production Human Resources Deposits &
Cash Handling
Experience
Purchasing Agent September 2014 -
February 2015
Order materials for jobs that are scheduled in a timely manner
Invoice customers for completed jobs, help customers make selections for
their flooring needs, complete work orders for repairs that are needed,
answer phone calls and assist customers with needs, collect money for
invoices that are due. Work with Contractors for new construction
selections and invoicing. Responsible for maintaining and updating Weekly
Report to Owner, data entry of all invoices into Quick Books for Accounts
Payable.
Administrative Assistant May 2011 -
September 2014
Prepare documents, answer phones, file paperwork, and report directly to
City Clerk, City Attorney, Mayor, and City Administrator. Managed data,
receive cash and checks, perform customer service, and balance petty cash.
Process applications for business licenses, ensuring all information is
complete and correct. Generate invoices for property taxes.
. Responsible for handling over 2 million dollars in city revenue
. Work with Contractors to process and input data for issuance of all new
and remodeled structures
Board Support Specialist February 2010
- May 2011
Provide support to eight separate boards and their members. File, fax,
create documents, and assist call center.
. Acted as a liaison between board members and applicants
. Set up Web Meetings, Board Meetings, and Interviews for eight boards
. Input minutes and other approved files to the website database for public
access
Georgia Department of Corrections December 1998 -
February 2010
Administrative Assistant
Assist the Warden and upper level management daily with administrative
functions, including writing official correspondence, filing, and answering
phones. Handle all lawsuits and Habeas Corpus suits for the facility.
Maintain all files on staff and inmates. Act as The Offender Parolee
Probationer State Training Employment Program (TOPPSTEP) contact for the
prison. Ensure compliance with all standard operating procedures, oversight
of staff work, and staff training. Provide Operations Analyst with data
for monthly report.
. Awarded the Commissioner's Coin for excellence
. Aided Human Resources with time sheets, maintenance of staff files, and
hiring boards
. Assisted CERT Team, Deputy Warden of Security, and the Warden with
investigations into inmate's illegal activities
. Updated Local Operating Procedures each year
. Maintained the Warden's Post Order book to keep up to date on who
serves in what capacity during emergencies
. Worked in conjunction with local GDC attorneys and legal services to
issue warrants on inmates
. Served liaison between the prison and the District Attorney's office
and Probate Judge's office to manage court cases at the Warden's
request
. Audited archives to ensure retention schedules
Warden's Secretary
. Complied information and produced reports on a weekly, monthly, and
annual basis
. Worked with the Medical Department on a regular basis to relay
pertinent information to inmate families while complying with HIPAA
law
. Planned and coordinated events; including set up and break down on the
day of the event
. Attended the Warden's meeting each morning in order to take meeting
minutes and in put them into the database
Correctional Officer II
. Kept account of 96 inmates per dormitory
. Maintained facility sanitation
. Identification, Compliance, Property Room and Mail Room Officer
Education
Peace Officer Standards and Training Certification
Graduate of Basic Management Training
Georgia Military College [pic] Pursuing Degree in Business Administration -
12 Credits
REFERENCES
L. Stephen Benton Retired Warden 706-816-
1540
Stacy Nagel Business Manager 478-***-****
Brandy Newman Robins Federal Credit Union Assistant Manager
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