Customer Service Data Entry

Denise Counts

*** ******** ****, *********, ** **229

(H) 410-***-**** (C) 443-***-****

**********@*****.***

PROFESSIONAL SUMMARY

DETAIL-ORIENTED, EFFICIENT AND ORGANIZED PROFESSIONAL WITH EXTENSIVE

EXPERIENCE IN ACCOUNTING SYSTEMS. EXPERIENCED IN THE DEVELOPMENT, THE

TRAINING OF PERSONNEL AND POSSESS STRONG ANALYTICAL AND PROBLEM SOLVING

SKILLS, WITH THE ABILITY TO MAKE WELL THOUGHT OUT DECISIONS. EXCELLENT

WRITTEN AND VERBAL COMMUNICATION SKILLS THAT IS RESOURCEFUL IN THE

COMPLETION OF PROJECTS AND EFFECTIVE AT MULTI- TASKING.

. Int'l & Domestic Wire Transmittal

. Deposit Processing

. General Ledger

. Regulatory Compliance

. Account Reconciliation

. Customer Service

. International Currency

. Financial Reporting

. Accounts Receivable & Payable

. Wire Investigations

TECHNICAL skills/EXPERIENCE

MS OFFICE (WORD, EXCEL, OUTLOOK, POWERPOINT), CITRIX, MTS, WAUSAU, TYPING

(60WPM), 10-KEY BY TOUCH (14,000KPM)

PROFESSIONAL EXPERIENCE

UNITED WAY CHARITIES, BALTIMORE, MD

2014 - 2015

Accounts Receivable

. Responsible for envelope auditing, preparation of cash deposits and

making bank drops, and remote deposits for check.

. Recording all deposits in Andar 360 for campaign report envelopes that

are processed In-house.

. Responsible for assigning envelope numbers in Andar and updating them

into the tracking system before submitting envelopes (either by shipping

them or scanning images to the shared drive) to third party processor.

. Responsible for data entry of In-house envelopes and AR payments

envelopes; responsible for preparation and data entry of adjustment

envelopes.

. Scan and save In-house envelope images to shared drive.

MORGAN STANLEY, Baltimore, MD 2013 - 2014

Operations Support

. All incoming mail is received, sorted and processed.

. Voided and stop check and miscellaneous requests are properly handled.

. Assure that all incoming checks received are logged for control purposes.

. Scan incoming checks received for retrieval purpose.

. Direct branch contact for daily decisions.

. Check copies are requested from various bank vendors.

. Answering branch inquires on the internal systems to ensure requests are

closed out and satisfied in a timely manner.

. Daily reports of individuals and firms are checked for statewide

violations.

. Log daily debit card return letters of customers inactive debit card

usage.

. Assist in the reconciliation process of the MSSB (MORGAN STANLEY SMITH

BARNEY INC) general ledger account.

PERFORMANCE DYNAMICS-ACS, Hanover, MD 2012 - 2013

Item Processor/Data Entry Clerk

. Balanced credit card and utility company accounts.

. Scanned checks and documents using an item processing machine.

. This process was for the data entry operators to reconcile and verify

customer account numbers, hand-written check box amounts and the line

written amounts of the checks were accurate.

ZIONS BANCORPORATION, Los Angeles, CA 2007 - 2010

Wire Transfer Specialist II

. Processed international and domestic wire transfers for the following

banks: National Bank of Arizona, Nevada State Bank, California Bank and

Trust, Zions Bank, Amegy Bank of Texas and Vectra Bank of Colorado which

are all subsidiaries of Zions Bancorporaton. This also includes the

Federal Reserve Bank.

. A daily rate was sent from the California Bank and Trust San Francisco

branch that showed a daily rate for each currency type not to include US

currency.

. Input all incoming and outgoing transfers using the systems CITRIX and

MTS (Money Transfer System).

. Processed Letters of Credits sent from the Foreign Exchange Departments

of California Bank and Trust.

. All incoming transfers were reconciled upon posting by trouble-shooting

with the above banks to insure that the incoming monies were put into the

proper account. Was assigned to a team that monitored the OFAC queue

which consisted of certain wires (incoming and outgoing) that may have

links to terrorist organizations.

. Set up customer accounts for customer initiation of their own outgoing

transfers.

. A daily log was maintained for all international and domestic wire

transfers. Balanced and closed the above banks at the end of day using a

general ledger printout of all banks.

. The system used was MTS which generated an end of day report.

Notable achievements:

. Enlisted the only person to initiate all wires transfers.

. Trained other piers to close the system at the end of day to include the

National Bank of Arizona closer.

. Trained the National Bank of Arizona wire room on outgoing and incoming

wire processing.

TICOR TITLE INSURANCE COMPANY, Glendale, CA 2006 - 2007

Wire Clerk

. Processed domestic incoming and outgoing wire transfers.

. The incoming wires were monies sent from banks or other title companies

to pay off the old loans and prepare the new homeowner for his/her new

loan.

. The payoffs were produced by the payoff processors which received their

instructions from the title officers.

. The wire clerk is the one that accurately typed or transmitted the

information as to how much, who, where and special instructions such as

account numbers and or further payoff instructions.

. Verified payoff demands with the various banks, troubleshot with banks on

returns and misdirected funds.

. Processed holds, releases, review-closed files, collect shortages to

balance and close out files.

. Dispatched checks to various title, escrow or banks using overnight mail

service (California Overnight, UPS and Golden State.).

CHICAGO TITLE INSURANCE COMPANY, Glendale, CA 2002 - 2005

Wire Clerk

. Initiated all money transfers (175 to 300) produced by the payoff

processors daily.

. Produced an incoming wire report for the title officers.

. This report was to alert the officers of monies there were of urgent

delivery or time sensitive.

. Other duties include sending checks by way of California Overnight, UPS,

and Golden State to various title companies or the initial customer

him/herself.

. These were monies that would be leftover from the money sent to pay off

the old loans.

EDUCATION

DEGREE IN PROGRESS, ACCOUNTING/BUSINESS ADMINISTRATION, 36 CREDITS ATTAINED

Glendale Community College, Glendale, CA

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