Customer Service Assistant

CAROLYN D. BONNER

**** ***** ***** ** # * Phone: 256-***-****

Huntsville, AL 35802 Email:***************@*****.***

SUMMARY OF QUALIFICATIONS

Highly personable Health Care Professional offering ten years of successful experience with leadership skills. Proficient in effective communication, customer service, also building and maintaining strong internal/external relationships.

EXPERIENCE

03/12- Present DaVita Renal Healthcare, Inc. Decatur, AL

Phlebotomist

Responsible for performing laboratory testing ordered by the physicians, evaluated patient insurance and test menu for DVA Laboratory, collection of blood specimens, and non-blood specimens such as urine, sputum, and throat swabs for laboratory testing adhering to all CDC recommendations and OSHA requirements. Properly prepared specimens for shipping and testing. Ordered and maintained laboratory inventory and the medical waste process.

06/09-Present Crestwood Medical Center Huntsville, AL

Specimen Processor/Lab Assistant

Perform venipuncture, heelsticks, and fingersticks, to obtain blood samples for testing. Properly identify patients. Process and receive specimens into the laboratory following protocol for acceptability and rejection. Enter outpatient orders into Laboratory Information System. Collect chain of custody drug screen for pre-employment, post-accident, and just cause cases according to protocol. Perform a variety of secretarial, receptionist and clerical duties to provide support for and assistance to laboratory personnel in the management of the laboratory and in the diagnosis, monitoring and treatment of disease.

09/02-06/09 Crestwood Medical Center Huntsville, AL

Phlebotomy Coordinator

Responsible for completing new candidate skills review, phlebotomy staff scheduling, new employee training. Assisted pathologists during various lab procedures, COC drug screens, and sperm washings. Performed aseptic venipuncture procedures from infants, children, and adults to obtain venous and capillary blood samples for analysis in order to obtain data, which may be used in diagnosis, monitoring and treatment of disease.

08/00-09/02 Huntsville Hospital Huntsville, AL

Laboratory Assistant

Performed venipuncture, heelsticks, and fingersticks, to obtain blood samples for testing. Properly identified patients. Processed and received specimens into the laboratory following protocol for acceptability and rejection. Performed a variety of secretarial, receptionist and clerical duties to provide support for and assistance to laboratory personnel in the management of the laboratory and in the diagnosis, monitoring and treatment of disease.

05/97-08/00 Kaiser Permanent Atlanta, GA

Laboratory Assistant

Performed venipuncture, heelsticks, and fingersticks, to obtain blood samples for testing. Properly identified patients. Processed and received specimens into the laboratory following protocol for acceptability and rejection. Performed a variety of secretarial, receptionist and clerical duties to provide support for and assistance to laboratory personnel in the management of the laboratory and in the diagnosis, monitoring and treatment of disease.

EDUCATION

2004 American Society of Phlebotomy Technology Birmingham, AL

Phlebotomy Certificate

References Furnished Upon Request

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