Customer Service Representative

M ICHEL LE ANDERSON

***-**** ******** ***, *** *S1 Scarborough Ontario

TEL: 647-***-**** • EMAIL: M **************@*******.***

Objective

Seeking a position within your company as a Customer Service Representative.

Where I can utilizing my formal education, Interpersonal skills and my professional

experience.

Summary of Qualification

Proficient in Accounting Software-QuickBooks, ACCPAC, Simply Accounting

Sound knowledge of Payroll Compliances

Computer skills – Microsoft Office, Internet, Electronic mail

Dependable and self-disciplined to work independently, with l imited or no

supervision

Experience operating cash registering systems and processing various

t ransactions

Excellent communication skills to work collaboratively as a team player

Experience

Demonstrated ability to effectively resolve complaints/issues and multi- task

6 years’ experience within the client interface sector systems

Education

Accounting and Payroll Administrator D iploma

Completion Feb 2015

Certified Payroll Practitioner

Canadian Payroll Association

Everest College, Scarborough Campus

Accounting and Business Management

September 2009

International Business College (Jamaica)

Caribbean Examination Council Accounting Certification

June 2008

School of Excellence (Jamaica)

P rofessional Work Experiences

Customer Service/Cashier, Feb 2007 - Jan 2009

HANDY’S ELECTRONIC STORE (Jamaica)

Ensured the cash registering system balanced on a consistent basis; completed

deposit slips

Offered credit notes to satisfy customer’s need to return unused items

Provided tradesman discounts based on bulk material purchased

Communicated weekly sales through formal reports to determine inventory

order

Ensured customer’s needs for electronic equipment were always met

Maintained high level of product and store knowledge to ensure customer

satisfaction

Communicated with other locations to find sought-after products by customers

M ICHEL LE ANDERSON

803-4110 Lawrence Ave, M1E 2S1 Scarborough Ontario

TEL: 647-***-**** • EMAIL: M **************@*******.***

F iling/Data Entry Clerk

W HITE’S ACCOUNTING (JAMAICA)

A pr 2003 - Dec 2004

Prepared accounts receivable and expected revenue reports for controllers

Eliminated outdated/unnecessary material, transferring to archive or storage

according to guidelines and policies

Organized billing and invoice data

Customer Service / Cashier

ALMAR H ARDWARE (Jamaica)

Feb 2004 - Jan 2007

Completed deposit slips; calculated foreign exchange conversions and service

fees

Ensured customer’s needs for hardware equipment were always met

Retained customer loyalty through establishing and maintaining good

rapport

Measured weight and volumes of orders, ensuring packages met shipping

requirement

Accommodated customer’s rush orders by prioritizing based on distance and

t ype of order

References available upon request

Contact this candidate