Project Management

SYLVESTER G

T RUFANT JR

*** ******* ****, ******, ** 75094 (H) 972-***-**** (C.) 469-***-**** *********.*******@*****.***

P rofessional summa ry

Experienced Systems Engineer committed to maintaining cutting edge technical skills and up-to-date

i ndustry knowledge. Professional that is motivated to drive projects from start to finish as part of a

dynamic team. Exceptional planning and organizational skills, ability to successfully manage multiple

p riorities and assignments, with a record of consistent achievement in Project Planning, Organization

& D irection, and Staffing

Technical Skills

• • •

IS Management Enterprise technologies Excellent

communication

• • •

Active Directory Project Management IT Operations

Administration

• • •

Windows Server Support Mobile Device Management Disaster Recovery

• • •

Agile Methodologies Vendor Management SDLC

• • •

CSAM/ITIL VMWare Functional Process

M anagement

• • •

JIRA/ASANA Cloud Backup Services Business Analysis

Work H istory

Sr. Systems Engineer/Consultant

Allied BioScience A pr 2015 – Current

• Recommend architectural improvements, design solutions and integration solutions

• Accountable for project scope, planning & execution of email migration project

• Analysis and documentation of hosted Exchange email environment

• Desktop and application support local and remote/international users post migration.

• Implementation and setup of new Enterprise Wi-Fi solution

D i rector of I nfrastructure Services

United Network Services Inc. (UNSi) J ul 2013 – Oct

2014

Scope of responsibilities include management and development of all back office applications, servers

and infrastructure across 2 data center locations. Management of the IS team which is comprised of

Application Developers, Business Analyst, and Project Managers. Partnerships across all departments,

i ncluding Accounting, Billing, Customer Care, Field Operations, Finance, IT, Network Engineering,

P rovisioning/VoIP.

• Accountable for project scope, schedules, and cost of all Infrastructure Services team projects

• Managed and supported critical data center systems – Windows and Linux based servers,

i ncluding Windows Server 2003, 2008 and 2012

• Drive technical projects and provide leadership as the Product Owner/Product Manager, setting

scope, prioritizing projects and task, and managing daily progress

• Supported project managers, technical leads and other business analysts with the creation of

standard project deliverables relating to the discovery, testing, and Implementation phases

• Successful launch of corporate customer facing portal project, completed corporate rebranding

after acquisition, deployed new features and functionality enhancements, such as

b illing/accounting info, order status and new order submission, Phaseware Trouble t icketing

i ntegration, dynamic reporting for call detail usage and customer internet data usage,

burstable billing. Portal enhancements increased customer visitation and registration.

• Led the migration and decommissioning of two billing systems acquired by UNSi as part of

company’s merger & acquisition plans.

• Lead a high performance development team of 12 employees and contractors as part of UNSI's

b illing system data migration project

• Launched new Telecom Mediation and Revenue Assurance solution for VoIP customers

• Successful launch of centralized Data and Voice Agent commissioning portal, designed to

efficiently t rack and report agents and reseller commission payments.

• Implemented & managed a scalable, enterprise class, cloud backup service to help protect

critical server data, reduced CAPEX investment and shifted reduced monthly cost over to

OPEX.

• Developed IS Capital and Operating budget aligned with budget directives from executive team

• Assisted in the development & planning of the Infrastructure Services team’s 2014 IS Road

M ap and Multi-year Strategic Plan

• Managed the day to day operations of the companies Order Management and Provisioning

system called BOSS. Managed the monthly Billing process, Fraud management, and Tax &

FCC Compliances. Improvements to the billing reconciliation process netted $600k in lost

revenue.

• Responsible for project management of Revenue Assurance and Fraud Management systems.

• Oversee all system requirements and system testing for UNSi financial system, mediation, and

enterprise billing systems

• IS Team reduced the billing cycle process from 5 days to 2 days, a 60% improvement, which

netted faster processing of invoices and increase revenue.

• Integrated Electronic Data Interchange functionality into the companies Billing and

P rovisioning system to better support Tier 1 customers that require EDI services to process

b illing invoices monthly. In tegrated Order Management Interfaces (OMI), a web services

solution that allows the company to process order request electronically. This solution allows

t he customer to submit new orders, modify existing orders, cancel or submit order changes

upon request, thru an automated electronic process.

• Created Standard Operating Procedures for the Billing department including: Data Entry,

P rovisioning, Circuit Design, VoIP Call Detail Mediation, Order Management, Billing

Operating procedures, Electronic Data Interchange process, and FCC Tax processing

• Created and developed of User Acceptance Test (UAT) plans for the non-standard/standard

applications

• Work with program/project managers to identify/mitigate project r isks and participate in the

creation of r isk contingency plans

• Coordinate technical meetings with internal and client-facing cross-functional teams, generate

meeting materials, and produce post-meeting deliverables

• Responsible for vendor management activity including service agreements, staff augmentation,

and technology contracts review and negotiations

Sr. Systems Engineer

Airband Communications Feb 2012 – Jul 2013

Scope of responsibilities include administration and support of all back office applications, servers and

i nfrastructure across 3 data center locations, all infrastructure applications, and all workstations

across the company.

• Designed and implemented new server standards for core business services

• Recommend architectural improvements, design solutions and integration solutions

• Perform day-to-day administration and support of the Active Directory Domain & Exchange

Domain

• Perform day-to-day Help Desk duties, address user related issues, with core business

applications, workstations, printers, etc.

• Coordinated with customers, engineers, vendor, technicians and management to finalize

designs and confirm requirements

• Ensure network, system and data availability and integrity through preventative maintenance,

upgrades and monitoring to ensure maximum service uptime of the environment.

• Performed critical Active Directory and Exchange Health Assessments to determine the state

of the IT infrastructure, identify deficiencies and implement remediation solutions.

• Responsible for ongoing Tech Refresh of Infrastructure and workstations as budget permits.

• Planned and co-lead 5M IT budget. Assisted with Vendor Management responsibilities.

• Evaluate and develop test plan for the implementation of a CommVault hybrid backup solution,

i ncluding an on premise and remote site/Cloud backup solution. Determine hardware/software

requirements as well as project budget requirements.

• Implemented Standards and Process across IT, including Code and Release Management,

D EV/QA environments, SOP, Inventory Control and Asset Tracking, License Management and

Change Control.

• Performed extensive licensed product audits for compliance and sync'd compliance via a new

Select Plus agreement with Microsoft (CSAM)

• Recommend planning and design requirements for future virtualization, SAN consolidations,

etc (Project Based efforts for site physical to virtual server migration and consolidation and

m igration of critical data to newly proposed SAN solution)

• Built in-house dashboards to streamline daily/weekly reporting activities, including IT/IS

P roject management, sales and executive revenue dashboards

• Experience deploying Lync 2010/2013 servers in both physical and virtual environment

• Exchange Server Administration & Support, VMWare Administration and Support

• Manage and support critical data center systems – Windows and Linux based servers,

i ncluding Windows Server 2003, 2008 R2 and 2012

• Work closely with development teams to test applications and assist in providing direction for

defect fixes and system enhancements and documenting technical specifications

• Consistently met deadlines and requirements for all production related projects

• Managed creative projects from concept to completion while managing outside vendors

Sr. Enterp rise Engineer

XO Communications Sep 2004 – Feb

2012

• Designed and implemented new server standards for core business services

• Recommend architectural improvements, design solutions and integration solutions

• Perform day-to-day administration and support of the Active Directory Domain & Exchange

Domain

• Consistently met deadlines and requirements for all production related projects

• Managed creative projects from concept to completion while managing outside vendors

• Created Training procedures and Daily tasks documentation

• Manage and support critical data center systems – Windows and Linux based servers,

i ncluding Windows Server 2003, 2008 and 2012

• Implemented the company’s 1st Mobile Device Management and Security solution, with

BOXTONE

• Responsible for project management of (MDM) Mobile Device Management system.

• Managed the company’s wireless vendor accounts. Managed the migration of the company’s

3500 wireless users from T-Mobile to Verizon. Manage the distribution and recovery of over

3500 smart phones and tablet devices, across all physical and remote locations

• Negotiated the vendor relationship with Motorola to become one of the 1st BETA testers of

Motorola Mobility’s Android based MDM solution

• Managed and supported the corporate Blackberry Enterprise server solution for over 1500

users and facilitated the t ransition of those users from BB device to IOS devices

• Integrated Apple’s IOS Development Program and successfully worked to create several

corporate enterprise applications that would be deployed to mobile user community

• Managed and supported the corporate enterprise Fax solution

• Designed a Fax to Email solution that would later be offered as a value add service to

customers

• Produce and maintain daily, weekly, monthly reporting for Enterprise Management team

• Conferring with technical specialists and reviewing specifications to evaluate interfaces

between hardware and software

• Maintaining effective security/backup and disaster recovery processes and systems

• Monitoring server performance to determine whether adjustments need to be made and to

determine where changes will need to be made in the future

• Created Change Requests within Remedy and documented the required changes from internal

customers for the reporting tools in mediation

• Work with program/project managers to identify/mitigate project r isks and participate in the

creation of r isk contingency plans

H EAT SYSTEM Administrator

Georgia Department of Education A pr 2003 – Sep

2004

Scope of responsibilities included project planning and implementation. Designed and implemented the

Georgia Department of Education Service Level Management solution to support the internal help

desk. Worked on the implementation of the new Call Center Solution, which would provide the GDOE

w ith the ability to handle a “Live Call” environment.

• Recommended architectural designs, implement, install, document and maintain the t rouble

t icketing system and recommend design and integration solutions

• Proficient in gathering business requirements using interviews, document analysis,

requirement workshops, business analysis and tasks

• Diagnose and repair problems associated with the t rouble t icketing system

• Assist with and/or lead evaluations of new technology for the t rouble t icketing system

• Analyze current processes within the t rouble ticketing system and suggest methods of

i mproving them.

• Managed the day to day operations of the help desk for all counties throughout the state of

Georgia.

• The success of this project allowed me the opportunity to deploy the same help desk solution for

t he Georgia Courts System

Network Administrator

Justin Brands, Inc. M ar 2002 – Feb 2004

• Served as Project lead on the HEAT help desk project. Responsible for the project planning and

i mplementation. Served as a liaison between the help desk and the NT Administrators and

actively participated in Tier I I/I I I level support.

• Designed and implemented SLA solution to support internal help desk user support and

escalation process. Developed the help desk training plan.

• Supervised help desk personnel and operational functions.

• Perform day-to-day administration and support of the Active Directory Domains

• Perform day-to-day Help Desk duties, address users related issues, with core business

applications, workstations, printers, etc.

• Coordinated with systems partners to finalize designs and confirm requirements

• Ensured network, system and data availability and integrity through preventative

maintenance and upgrades

Network Administrator

XO Communications (formerly called Nextlink Communications) J un 1997 – Oct

2001

• Design, develop and implement Enterprise network applications for Windows 2000. Network

comprises of 8,000 users with 700 nodes. Create training documentation for Windows NT/2000

• Served as Project co-lead on the Windows 2000 Active Directory Project. Responsible for project

p lanning and implementation, and all technical documentation.

• Designed and implemented XO’s 1st I nstant Messaging solution

• Designed and implemented the company’s Enterprise Fax solution.

• Responsible for Tier I I I level NT server support and Enterprise Fax server support.

C ertifications & T raining:

Blackberry Enterprise Server Administrator

Windows Server 2012 Administration Training (Jan 2015)

VMWare vSphere VCP 5.5 Training complete (Feb 2015)

ITI L Foundation Training (April 2015)

Blackberry Enterprise Server Administrator

Omtool Certified Messaging Administrator

Project Management Professional Training (PMP)

BoxTone Mobile Services Management Training

HEAT Systems Engineer

Windows Server 2008 Administration Training

IOS Developer Enterprise Program

Community & Leadership:

• Head Coach in the Wylie Football League/ Sr. Tackle. Mentor and Role model for the past 6

years.

• Board member of “The Vineyard”, a community based outreach program, serving the Dallas

a rea.

• Board Member of the “House of Prayer”, a community faith based initiative in Louisiana.

• Have been performing community outreach in the greater Dallas area for the past 5 years.

T hrough faith based initiatives, we have help feed the homeless and the needy in the

community, in up words of over 2500 people during that time.

Education & Service:

Geophysics/Computer science; U niversity of New Orleans

H ealth I nformation Technology (2015); R ichland College

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