Customer Service Project

Objective

Objective

To work in a reputed organization in an ERP Functional position where I can

grow alongside organization.

Experience Summary

* ***** ** ***** **** experience related to QAD ERP

Work Profile Organization From To

CliMetrics United Software Oct-14 Till Date

System, VA

QAD Tech Mahindra,Pune May-09 Aug-14

Techno-Functional

Consultant

Qualification

Bachelor of Technology (Electronics), Kavikulguru institute of technology

and science

Skill Set

.

1. Sound functional knowledge in Distribution and Manufacturing module of

an ERP (QAD).

2. Strong concepts in MRP, SO cycle, PO cycle and WO cycle.

3. Excellent knowledge of progress 4GL and Qxtend.

4. Excellent communication skills.

5. Sound data analytical and problem solving skills with good knowledge

of Excel.

Work Experience

Client -CliMetrics

Title BA

Organization United Software Solutions INC

Client CliMetrics

Period Oct-14 to Till Date

Role Business Analyst ( Team Member )

Project CliMetrics software helps organizations

Description create business value by measuring and

optimizing energy consumption, water

use, waste management and emissions

across mid-sized business and large

enterprises. Application provide

automatic reporting to comply with the

various climate registries and deliver

tools that help organizations manage

and trade carbon credits and offsets.

Reports can also be tailored for use in

social media and other communication

channels.

Presented in an easy to access and

intuitive online interface, the

solution empowers stakeholders by

centralizing all greenhouse gas data

including CO2, CH4, NO, and SH4 for

Scope 1, 2 and 3 emissions. Water usage

and hazardous waste are also included

in the solution. CliMetrics software

helps global organizations manage their

environmental initiatives in a

standardized and auditable manner.

Responsibilit Identified and documented business

ies requirements from clients while

translating them into system

specifications

Analyzed existing and planned business

processes.

Documented workflows using MS Visio and

created functional specifications for

development.

Coordinated frequent meetings with

business clients and various IT teams

including developers and testers to

discuss defects.

Analyzed and segregated business

requirements into high level and low

level Use Cases

In order to create folders for tracking

used Rational Requisite Pro

Presented the status of the project to

clients every week and highlighted

changes made in requirements and

gathered any new requirements

Interacted continuously with developers

and QA team to maintain schedules for

release, bug fixes and other issues

related to the application

Worked with the development team to

ensure testing issues were resolved.

Participated in User Acceptance Testing

Also Participated in Defect Management

using tools like Test Director/Quality

Center & JIRA.

Client -Qantas Airways

Title BAU and EQ L2 Support

Organization Mahindra Satyam

Client Qantas Airways

Period May-09 to Aug-14

Role Functional Consultant ( Team Member )

Project BAU-Q Catering is a business unit of

Description Qantas Airways, Q CATERING provides

catering services to major airlines

including QANTAS, and its centers are

located in all the major Australian

cities. QAD BAU L2 Support Project

focuses on providing 24*7 support to

QCATERING so that the operations

carried out on each of the centers on

day to day basis are executed smoothly.

Also consulting is provided to the user

on various functionalities available in

MFG/Pro and modifying few codes to fix

the code bug.

EQ- Client uses QAD for its

manufacturing processes and planning

and uses Oracle eQ for Finance, so an

Interface is built through which the

financial data passes to and fro from

QAD to Oracle. EQ Interface Project

focuses on providing support to client

in their day to day activities ensuring

correct data is passed to and from QAD

to Oracle EQ

Responsibilit Preparing Functional Requirement

ies documents as part of Request for

service (RFS).

In my current project, I am working as

a Techno-Functional Consultant for an

Airline industry. Support includes a

customized module called AOM (Airline

Order Management). AOM is an add-on

module developed by QAD to suit the

requirements of Qantas..

Functional Support to client is

provided for all QAD standard modules

like Sales/Distribution, Manufacturing

& Financials.

Also involved in EQ support project (EQ

interface support involves live

support/monitoring/processing customer

requests related to financial data that

is transferred from QAD to Oracle on

daily basis. EQ is basically an

interface that maps the data from QAD

to Oracle and vice-versa in such a way

that it becomes readable at respected

ends, thus keeping both systems in

synchronization).Analysis has to be

done if any file (AP,AR,GL) gets stuck

.

Root cause analysis of an issue and

providing relevant fix.

Provided training to users after

implementation of any new module.

Interacting with Australian client.

Coordinating with IBM (L1 Support Team)

and QAD ( L2 Support ) vendors when

issue requires technical /code fix.

Maintaining SLA compliance for all

issues and attending support project

related meetings

Also part of QAD resource team .mainly

involving co-ordination work internally

as well outside Satyam.

Providing functional support to the

client in recently implemented

Advanced inventory Management System (

WMS) an add-on module of QAD

Training Programs Attended

1. Oracle Apps,Forms and reports and SQL language basics - Mahindra

Satyam (3 months)

2. Concepts of Warehouse Management System (2 weeks)

3. Attended in house training in Basics of supply chain management.

4. Usage and understanding of QAD, and Airline Operation Management

(Customized product for a client) .

5. Basic knowledge of PROGRESS 4GL.

Achievements

1. Awarded Bravo Award twice in Mahindra Satyam ( an award given for

professional excellence) .

2. Awarded Certificate of Appreciation for providing Customer Service

Excellence

3. Played Badminton till university level and part of runner-up team

inter college sports .

Personal Details

Full Name : Esha Rao

Languages Known : English, Hindi & Telugu

Place: Bloomington, Illinois

.

[pic]

Esha Rao

Mobile: +720*******

E-mail: ****.***********@*****.***

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