Manager Project

L . DAV I D PARTR I DGE

***** ******* **., ****** ******, FL 33543 813-***-****

***********@*******.*** LINKEDIN.COM/IN/LDPARTRIDGE

P roven I T Analyst Mobil i ty SM E P roject and Resou rce

M anagement

A RESULTS DRIVEN PROFESSIONAL experienced in the implementation and

deployment of mobile initiatives and U I/UX design and front end design within Enterprise

environments. Advanced knowledge of all major Mobile OS environments including iOS,

A ndroid, Blackberry, and Windows Phone; with a proven ability to work within the

f ramework of SDLC and Agile environments.

Core Q ualifications

• Dynamic and skilled systems analyst with expertise in business process engineering

and software development life cycle; including analysis, design, development, testing

and implementation of software applications

• Exercises initiative in applying skills critically and creatively to approach complex

p roblems and make reasoned decisions.

• In depth knowledge of iOS, Android and Blackberry Mobile platforms, and UX/User

behavior scenarios

• Adept working Agile and Waterfall environments

• Proficiency with functional analysis, requirements gathering, and high-level testing

scenarios

• Comfortable working across Mat rix teams and offshore resources

P rofessional Experience

Field Force Management Operations Analyst March 2014

Present

Bristol Myers-Squibb, Tampa, FL

• Managed the enhancements of mobile field systems within SDLC framework

• Managed and coordinated UX/UI enhancements for Veeva Mobile CRM through the

use of PoC’s and low fidelity wireframes and storyboards using tools such as Visio

and Balsamiq

• Responsible for Functional requirements gathering of assigned therapeutic teams

• Authored Visio diagrams and performed gap analysis on various internal processes

LDP 2

• Responsible for coordinating analysis, preparation of all project requests and

business cases

• Performed various technical assignments related to application change and

deployment management.

• Prioritized and assessed the accuracy and impact of change management activity to

m ultiple regions

• Responsive to customer/client inquiries in order to help coordinate changes/releases

across application environments.

•

Business Analyst M arch November

2013

KForce Inc., Tampa, FL (Contracted)

• Created Rapid prototypes using tools such as Axure and Balsamiq, authored

w ireframes storyboards and business requirements, and created use case

documentation for analysis utilizing an Agile methodology

• Defined and effectively communicate project scope, objectives, and expectations to

a ll stakeholders.

• Authored rapid prototypes for PoC using wire framing tools to demonstrate mobile

application functionality

• Coordinated with project stakeholders for UAT signoff and deployment.

•

Customer success Manager J uly 2011

January 2013

CWR Mobility B.V., Nijmegen, Netherlands

• Recruited as SME and Project Manager as direct result of successful mobile CRM

i mplementation at Focus Management Group

• Worked directly with clients for mobile device/tablet platforms to ensure successful

user adoptions for accounts worldwide (iOS, Android)

• Customer liaison/escalation advocate of applications for mobile device/tablet

p latforms to ensure successful user adoptions and outstanding design of UX for

accounts worldwide

• Collaborated across multiple matrix teams on product strategy, project road map

p lans, and system enhancements utilizing an Agile Methodology approach.

• Communicated business stakeholders in order for the client to clearly understand

t he needs of the data that their systems will be required to process

• After Sales Support of Mobile CRM solutions, including data migration testing, user

i nterface and form design, through the use of PoC’s, wireframes and Visio process

d iagrams

LDP 3

• SME on RIM/Blackberry device/product behavior on all major US cellular carriers

• SME on Apple updates and IPA file resigns and MD M solutions for large enterprise

customers

• After Sales Support of Mobile CRM solutions, including data migration and

metadata analysis

• Bug t racking in TFS and input into product strategy, road map planning,

requirements gathering, and MDM guidance for large enterprise roll-outs

•

IT Manager J uly 2010 July

2011

Focus Management Group, Tampa, FL

• Managed, designed and coordinated install MS Dynamics CRM system with Mobile

component for use by 278 field business consultants.

• Designed U I layouts/look and feel for Mobile devices including iOS, Android, and

B lackberry

• Responsible for coordination and execution of all major project request by business

s takeholders

• Performed QA testing for all applications created or modified for production rollouts

• Established policies and validation procedures for application deployment, and

establishment of hardware and software standards to comply with FDIC policies.

•

•

Senior IT Analyst January 2006 July

2010

Jacobs Engineering Group Inc., Tampa, FL

• Daily management of company IT infrastructure, project planning, execution and

mobile device management security

• Special project team member involved in design, planning, and execution of

s tatewide help desk initiative for entire Florida/Southeast region

• Collaborated with Information Technology Management to establish

Policy/Standards as they relate to Change and Deployment

• Defined and authored Standard Operating Guidelines for Southeast region service

desk support

SOP materials include: actionable processes, f lowchart process, related methodologies to

ensure fi rst call resolution of logged incidents

LDP 4

Education

BA, Telecommunications, Michigan State University

Accomplishments

• Bristol-Myers Spot Award for Excellence and Timely Execution of Business Unit Re-

Alignment, July 2014

• Member, “KForce Team of the Quarter” Consultant Mobile Application, Q1 and Q2

2013

Design of basic, but secure, internet laboratory using existing mobile devices such as

w ireless hotspots for connectivity for the Village of KwaMhlanga, South Africa, October

2012

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