Customer Service Data Entry

OBJECTIVE

Enrollment Broker professional with a *0 year background in the customer service

industry. Broad knowledge of banking (card services) mortgage and collection with

experience in lexis nexius and in depth in exceptional customer service.

WORK EXPERIENCE

Customer Service Specialist

Symphony Placements Baltimore, Maryland

Professional Customer Services Rep

October 2007 - April 2011

Aerotek, I nc. Timonium, Maryland

Banking

to handle all customer inquieries about there credit card accounts

to handle all incoming calls in a call center setting

Data Entry, phone skills, mirco soft,

Director of Operations

February 2001 - October 2007

Bronson& Migliccio Glen Burnie, Maryland

Financial Services

collection on all high Doller accounts and offering long term and shrt term debt solutions

. Offering credit repair service

to handle all employees (45) in call center to authorize all payment and to run all skip

trace and time sheets and payroll

Management Skills, Data entry, Mirco soft,words excel,

Collection Representative/ Customer service

September 1995 - March 2001

State of Maryland Annapolis, Maryland

Government and Military

Department of taxation and assesments

To handle all tax (property) payments long term and short . All legal terms under the

state of maryland

Data Entry, mirco soft words, windows, excel,

EDUCATION

Some College Coursework Completed, Political Science and Government,

September 1981 - June 1984

Morgan State University Baltimore, Maryland

High School or equivalent, Mathematics and Computer Science,

September 1978 - June 1981

Southwestern Baltimore, Maryland

CERTIFICATION

mortage specialist

March 2000

Kirkwood community college

Credit card bank services

September 2007

Bank Of America

F.D.C.P.A. Training

June 2005

Bronson & Migliccio

SKILLS

Word Processing,data entry.windows .mirco soft I ntermediate

LANGUAGES

English Fluent

HONORS & AWARDS

sate award for excellance

customer service awards Bank of America

CAREER HIGHLIGHTS

perfect attendance award

100% satisfaction award

I NTERESTS

fishing, scuba diving, bicycle riding,

REFERENCES

Reginald Clark

404-***-****

Personal

Kristina Luciano

Recruiting Specialist, Symphony Placements

443-***-****

Professional

Mark Dolbee

Maintenance Supervisor, Melwood Horticultural Training Center I nc

240-***-****

Professional

Sebrenia Pierce

410-***-****

Personal

Contact this candidate