Project Manager Management

Gwendolyn M. Wilson

Cell: 708-***-****

Email: acpnsr@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

An Information Technology Specialist with 20 years of experience in various

roles in the IT industry, including 14 yrs of software training, 13 yrs of

IT Support, and 10 yrs of Project Management. Sharp trouble shooting,

analytical and implementation skills, as well as supervisory, multi-

tasking, and communication skills. Additional skills are in desktop,

network hardware/software configuration. Detail and result oriented with

the ability to function effectively under pressure, work independently or

/and in a team environment.

PROFESSIONAL EXPERIENCE

Contract Trainer

August 2012 - May 2014

Various software; food and beverage; floor support

Lutheran Social Services of Nevada

December 2013 - February 2015

Project Implementation Manager

Responsible for the implementation, management, supervision and evaluation

of all the organization's programs in accordance with the national

standards set out by the organization. As a member of the senior management

team, participates in strategic planning and budgeting initiatives in

addition to problem solving. Direct, plan and coordinate the work of the

program staff including supervision and evaluation, training and team

building. Organize and attend weekly departmental meetings to maintain

effective communication. Compile, maintain and report on the monthly,

quarterly and annual program statistics. Analyze trends in the program,

identifying issues and developing and recommending solutions to the

executive director. Develop, implement and evaluate recruitment strategies

to expand the number of clients participating in the program. Responsible

for the expansion of the programs by forming partnerships where

appropriate. Implement and direct Angels of Care Home Care, Empowerment

Center, and Senior Congregate Meal programs. Identify and form

partnerships to enhance and increase the number of Social Development

Programs offered by the organization where appropriate.

Urban League of Las Vegas - BTOP Program

October 2010 - October 2013

Project Manager/Analyst

Develop and implement process improvement for reporting training offerings

within 31 computer centers. Develop, implement, and maintain Moodle online

training site. Collect and analyze data from various operational systems

to generate reports of daily operations of center participation. Perform

business intelligence to prepare analytic reports which monitor center

participation and resource utilization. Assist Director with monthly,

quarterly, annual reporting and strategic planning for sustainability.

Develop and implement teen training initiative for employment and

certification. Manage a staff of 10 Technology Trainers within 11 public

computer centers throughout the City of Las Vegas. Act as liaison between

site coordinators, trainers, and Director. Compose, maintain, and

distribute daily schedule for centers. Administer attendance, payroll,

vendor invoicing, and mileage for entire program. Assist with hiring of

new staff and conduct orientation.

Federal Public Defender, District of Nevada

June 2009 - July 2010

Project Manager/IT Consultant

Recommend, develop, implement, and communicate workflow strategies for

litigation support services to trial team, from case inception through

disposition. Act as liaison between case team, IT staff, and vendors.

Provide advice on best practices on technology service offerings, and

technology products both internally and externally. Create RFPs to outside

vendors for scanning, ocr, electronic discovery, coding, and database

review software. Create objective coding manual for paper discovery.

Organize and attend weekly meetings with IT staff and trial team to

maintain effective communication. Train and troubleshoot CaseLogistix and

Relativity database software. Assist with review and preparation of

witness binders. Process small batches of new discovery internally or

facilitate larger quantities with outside vendors. Prepare timeline of

tasks to complete during and up to case disposition.

Steptoe & Johnson LLP

May 2007 - March 2009

Litigation Support Project Manager/IT Tech Support

Serve as the single point of contact and responsible for all aspects of the

provision of litigation support and electronic discovery services, from

case inception through trial or settlement. Provide consulting services to

litigation teams; gather and analyze project requirements; oversee the

implementation of project plans within budget and schedule constraints;

manage external providers of litigation support/electronic discovery

services; provide end user/technical support of desktop, implement backup

procedures, hardware, and network applications, design and maintain

multiple enterprise relational databases and applications; troubleshoot

user problems, and provide training services on Clearwell, Concordance,

Livenote and CaseMap. Design and maintain litigation support databases and

applications.

Clausen Miller, P.C.

February 2000 - March 2004

Litigation Support Coordinator

Provide litigation database support to users for Summation and Concordance.

Consult with attorneys and paralegals on new litigation database design

recommendations. Database construction and initial set-up. Customization

of database reports. Database maintenance. Consult with vendors on

coding, imaging projects. Burning of cd's and scanning of documents.

Intranet updates. Support and update of case management application.

Training of attorneys and paralegals on litigation software. Synchronizing

of databases. Creation of all new users accounts on Novell and Win NT

network systems. Removal of all terminated employees from Novell and NT

networks. Training of entire firm on all firm-wide applications. Remote

access setup of databases. CALSM member. Backup support of Help Desk call

center.

Merrill Communications

October 2006 - April 2007

E-Discovery Analyst

Communicate and consult with clients on best practices and methodologies

for document review workflow and document management; act as primary

liaison between external clients and internal operations, as it pertains to

electronic discovery and online database management; design and maintain

multiple enterprise relational databases; modify relational database

structures; manipulate data to generate reports and interface with other

applications; responsible for managing all aspects of assigned project from

inception to production to ensure project progresses on schedule.

Lord, Bissell & Brook LLP

April 2003 - October 2006

Litigation Support Project Manager/IT Tech Support

Provide project management and supervise a staff of two in the day to day

operations of the litigation support department. Project management of

Electronic Evidence Discovery, in-house imaging/coding and vendor projects.

Work closely with core teams to develop comprehensive work plans to

effectively process data and manage project budgets. Design, modify and

maintain litigation relational databases and imaging solutions.

Implementation of cost effective solutions of litigation support software

and hardware. Prepare business financial including monthly client

invoices. Administrate litigation support servers including optical storage

units. Installation of litigation software such as Concordance onto

attorneys and legal assistants desktops and laptops. Provide high volume

imaging and coding proposals and RFP's to multiple vendors. Managed

temporary imaging and coding staff. Provide training to over 500 attorneys

and staff on Concordance, IConect, CaseMap and LiveNote. Developed

training courses for all Litigation support applications. Provided

Technical support regarding electronic evidence discovery tools.

Troubleshoot hardware and software problems.

COMPUTER SKILLS

. Software: HMIS, Practice Fusion, EzEMR, MSOffice

2013,2010,2007,XP,2000, 97, 95, 4.3, MS Project 2010; Sharepoint;

OpenProject, Microsoft Lync, Moodle, Google Docs, Analytics, Voice,

Talk, Gmail, Chrome, Skype, VSS Pro; Paylocity; Outlook 2010, 2007,XP,

2000, 98; Wordperfect 10, 9.0, 8.0, 6.1, CaseLogistix, Quickbooks; Law

5,4, Relativity, Clearwell; Zprint; IproTech Suite 8; eScanIt; LiveNote

10,8, CaseMap 5, 4, Concordance 8,Ex,7.0, Summation IBlaze, iConect,

FileSite 8.2, DocXTools 6.2, WordTricks, Roxio CD Creator 6, OmniPage

14,10, CCMaiI 8.0, 6.0, 2.2, Internet Explorer 8,7, 6,5,4.0, 3.2,

LotusNotes 7,6.5, 4.5, Front Page 2000,97, OneWrite Plus, Imanage 6,

PCDocs 5.0, DocsOpen 3.8.2, Laplink, Conversion Plus, PCAnywhere 3.2,

ProComm Plus 8.0, Dbase III, Groupwise 5, Lotus 1,2,3, Prolaw 7, Adobe

Professional 10,9, 8,6, 5, 4.0, Adobe Captivate 5.5, Fprot 4.0, 2.27,

Rightfax, Winfax Pro 8.0, 7.5, Norton Utilities 3.0, Winframe Client

for Windows 1.60, Citrix Remote, VPN, Winrar; Winzip 8,6.1, Pkzip and

Pkunzip, HR Perspective 3.1; DTE

. Operating Systems: MSDos 5.0 thru 6.22, Windows 3.1, 3.11, 95,

98,NT,2000, XP, Vista, 7,8.1

. Hardware: Gateway, HP Packard Bell, IBM 386, 486, variety of Compaq,

Lenovo, Dell, laptops, and a host of IBM compatible computers.

. Protocols: TCP/IP, IPX/SPX, FTP, SMTP, HTTP

EDUCATION

Chicago State University 1980 - 1986

B.S./Information Systems

Dunbar Vocational High School 1976 - 1980

Business Laboratory Honors Program

Meaningful Use Certification December 2012

Certified EMR Management Professional November 2012

Microsoft Office Specialist Certification October 2012

University of Phoenix - Project Management November 2010

ITIL Service Support & Service Delivery September 1999

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