Customer Service Support

DERMETRIC DRYE

*** ******** ******, *****, ** *0473• 347-***-**** • email: *********@***.***

Objective: To offer great customer support to professional and growing environments.

Professional Skills:

•Substantial experience and outstanding skills in customer service support

•Professional, intelligent with great people and interpersonal skills

•Strong project management skills, with the ability to multi-task, prioritize, and meet deadlines

•Excellent oral and written communication skills

•Proven ability to problem-solve and work well under pressure

•Team player with the ability to motivate staff and work well with all levels of management

•Computer and Internet savvy, with Microsoft Word skills

Work History:

Handyman/Porter/Concierge, Goodman Management Co., Riverdale, NY 2009 to present

•Provide support to the Superintendent

•Responsible for cleaning the hallways and common areas of a 12 story condominium

•Provide coverage to the Concierge’s desk, answered phones, and assisted Residents and Vendors

•Clean the compactor room, elevators and waxed the hallways

•Assist with snow removal, garbage and recycling

•Help owners with minor repairs (furniture & ac removal, lighting issues, light plumbing and light carpentry)

Customer Service Manager, RCI & Associates LLC, Bronx, NY2006 to 2009

•Provided customer support to clients and administrative support to the Auditors

•Resolved billing issues and effective customer support

•Prepared and processed financial reports and analysis of utility consumption

•Accounts Payable, bill and Invoice Clients and follow up on past due Account Receivables

••Updated database with new Client and Contract information

•Confirm and made appointments with Supers for Field Inspections

•Work on special projects as they arise

Senior Lab Clerk, Montefiore Medical Center, Bronx, NY 2002 to 2009

•Processed Lab results scan specimen and order test results

•Provided lab results to Doctors and Nurses in Clinics, or Emergency Room

•Transported blood specimen

•Entered patient information and test results in database

•Registered Patients for testing, scheduled appointments, verified and confirmed patient personal data

•Controlled panic list consisting of High Risk Patients

•Responsible for inventory of outside hospital test results

•Assisted Nurses and Doctors with Patient information, and document request

Achievements:

License: 2009- NY, NJ, PA Life, Accident & Health Insurance License -2/09

2011- NY Property & Causality License – 8/2011

Certifications: Certified Tax Preparer – Hostos Community College 8/2014

Therapeutic Behavior Management - Mental Health Counselor 04/2010

2010- 16 HOURS TRAINING IN VERBAL DE-ESCALATION & PHYISCAL TECHNIQUES

Building Maintenance Certifications: Carpentry basics, Plumbing basic, Electrical basics thru

local 32BJ Building service union12/2013. HVAC EPA Universal Certification 01/25/2015

Chelsea Vocational, New York NY Major: Computers (Diploma) 1990 – 1994

Professional References Available upon Request

Contact this candidate