Customer Service High School

Turquoise Rouse

**** ** *** *** *******, SC ***** * 843-***-**** * ***************@*****.***

OBJECTIVE

To secure a position in the organization that offers challenge and opportunity for my career development and at the same time serve the organization to the

best of my capabilities. I would like to gain new skills while utilizing my current area of expertise of procurement and employee satisfaction services within a

positive team environment.

Goal retention and quick learner

Facilitate groups and Career counseling

Provided services to at-risk youth

Performed public relation duties

Provided quality customer service

Provided technical assistance

Math and detail-oriented skills

Microsoft Windows and related software

(Word, Excel, PowerPoint)/Internet savvy

Solid logic/reasoning ability and organizational skills

Excellent communication skills both written and oral

Human Relations Skills/Helping Others

Traveling/Athletic/Indoor & Outdoor Skills

CORE COMPETENCIES & SKILLS

Comprehend and interpreted assessments

Trained clients and peers

Prepared records and reports

Case management

Follow-up services

CPR and First Aid Certification

PROFESSIONAL EXPERIENCE

Williamsburg County Probate Court Office Receptionist 2013-present

• Assist the public inquiring information on estates, guardianships, conservatorships, marriage licenses and other matters handled by the Probate Court as

directed by Probate Judge.

• Assist the public in person, answer multi-line telephone, transfer calls, take messages and schedule appointments.

• Prepare orders and pleadings; process all court paperwork in a timely, accurate, manner; docket all cases received/entered and process it into the case

management system

• Responsible for data entry of high volume of court cases and other statistical data; retrieve and maintain data in the Court of Wills, Estates and Probate

Information System(s). Maintain and file documents; copy, scan, fax, date stamp and prepare exhibits.

C.E. Murray Junior High School Junior High Head Girl’s Basketball Coach 2014-2015

• Supervise students in practice areas, locker rooms, buses and at all times during the season.

• Engage in academic monitoring with teachers, counselors, and other academic support staff.

• Exercise patience, tolerance and diplomacy in relations with all players, parents, co-workers, contest officials and spectators.

• Promote sportsmanship and foster good character in student athletes while providing for the safety and welfare of all participants.

Williamsburg County Recreation Department Monitor 2003- 2013

• Supervisory and communication skills necessary to manage personnel.

• Visiting and reviewing all sites within 1-4 weeks of food service operations.

• Completes site visits and inform site employee of any changes that are needed.

• Works with production supervisor, inventory monitor, truck drivers and truck assistants to assure accurate meal counts.

• Monitors daily operation of sites maintaining accurate record of daily meal counts and handles any discrepancies with sites.

• Preparing reports visits and reviews, revisiting sites as necessary, and suggesting corrective actions for problems encountered.

• Check on-site operations to ensure that site personnel maintain records and that the program operates according to requirements.

Georgetown County Alcohol & Drug Abuse Prevention Coordinator 2009 – 2012

• Independently conducted focus group sessions on various rehabilitative psycho-social topics.

• Worked with at-risk youth and facilitated evidence-based programs to cater to their needs.

• Monitors data collection to identify the problem areas specific to the community in order to develop, in the assigned local health department, addictions

prevention plans and increase community awareness for at-risk youth.

• Develops, coordinates and implements prevention educational programs and alternative youth activities to decrease and prevent drug and alcohol

involvement and related risk behavior.

• Maintains and distributes alcohol and drug abuse prevention educational materials.

• Facilitate community groups, other agencies and organizations in developing, organizing and conducting programs to prevent and resolve conditions and

problems related to alcohol and drug abuse.

• Plans, organizes and conducts training for staff of other State and local agencies, schools, local businesses, industries and community groups involved in

alcohol and drug abuse programs.

• Prepares and maintains reports, records and documents pertaining to funding sources, program evaluation and reference information on chemical

dependency.

• Develops and maintains a wide variety of alcohol and drug abuse educational services for use by program directors, school personnel, private and public

organizations and the general public while facilitating as well.

American General Financial Services Customer Account Specialist 2007-2008

• Received and process credit and employment verifications and obtained records information.

• Provided customer service by greeting, assisting and soliciting persons entering the office or on the telephone.

• Prepared reports, typed correspondences and transaction documents, maintained files, handled mail, filed records and notarized documents.

Morris College Peer Tutor/Counselor 2005- 2006

• Conduct peer mentoring on personal growth issues (i.e. roommate problems, relationships, self-esteem, etc.)

• Conduct individual and group peer advising sessions and Facilitate student workshops on study skills and study habits.

• Assist the needs of first year, transfer, and re-entry students in making a successful transition into the university setting.

• Held weekly counseling sessions with the tutors and each of their assigned students and scheduled tutoring sessions in their respective areas as needed.

• Foster a sense of community among students in the residence halls, and work cooperative with other staff members to provide social, recreational, and

educational activities.

EDUCATION

Walden University-Master’s in Public Administration -Completed Program Fall of 2013

Morris College – B.S. in Business Administration May – 2007

References Available Upon Request

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