Sales Management

KACY R. CHAPMAN

PROFESSIONAL SUMMARY

. Eighteen years of IT experience to include Technical Sales Engineer,

Solutions Architect, Storage Administration and Systems Administration.

. Six Years of Infrastructure strategic planning, designing and

architecture for businesses of all verticals

. 3 years of Business solution architecture related to how IT enables the

productivity and profits

. Maintain working relationships with IT manufactures sales teams

. Technical Solution sales

. Proposal Presentations Skills

. Hands-on experience with storage and Data Center migration

. Experience with Fiber Channel switches both departmental and director

class.

. Have extensive DR infrastructure design/implementation and management

experience.

. Participate in the planning, purchasing decisions and implementation of

various enterprise projects (hardware and software)

TECHNICAL SUMMARY

VMware Solutions EMC Data Protection Cisco Meraki Citrix

Solutions Networks Netscaler

Cisco USC Storage Switching Cloud Solutions Windows Server

Citrix Cisco Network Hybrid Cloud AIX

XenApp/XenDesktop Solutions Solutions

EMC Storage Palo Alto Security IT Disaster Linux

Solution Solutions Recovery

PROFESSIONAL EXPERIENCE

Varrow, Inc July 2014-Present

Systems Architect - PreSales

. Provides Infrastructure technical expertise in support of Presales

activities in the assigned market working directly with customers and

sales teams.

. Delivered IT solutions to business issues for customers

. Assists in the analysis, design and development of fully integrated

technology solutions. Technical emphasis is on hardware capabilities,

software requirements and systems integration.

. Provide PreSales support for 3 Account Managers throughout the

Carolina's.

. Plan and deliver product presentations for customers as well as internal

sales teams.

. Actively seek revenue opportunities through relationship building with

customers as well as OEM/Partner teams.

ePlus Technologies September 2013-

July 2014

Solutions Architect - PreSales

. Provides EMC Solution technical expertise in support of Presales

activities in the assigned market working directly with customers and

sales teams

. Provide PreSales support for 10+ Account Managers throughout the

Carolina's, Tennessee, Georgia and Florida.

. Plan and deliver product presentations for customers as well as internal

sales teams.

. Own the entire technical relationship between the customer and ePlus to

maintain a holistic vision of the business initiatives.

EMC Corporation March 2006-September

2013

Systems Engineer - PreSales (November 2011-September 2013):

. Provides technical expertise in support of Presales activities in the

assigned market working directly with customers and sales teams.

. Assists in the analysis, design and development of fully integrated

technology solutions. Technical emphasis is on hardware capabilities,

software requirements and systems integration.

. Leverages knowledge of competitive solutions to effectively address and

dispel customer objections to EMC solutions, and train the account team.

Possesses detailed product/technology/industry knowledge.

. Knowledge of job associated software and applications. Provides

resolutions to a diverse range of complex problems.

. Executes technical sales calls.

. Perform in project leadership role and/or may mentor the activities of

. Present and markets the design and value of proposed EMC solution and

business case to customers, prospects and EMC management.

. Determine and develop approach to solutions.

. Provide a support role in District Sales and Services Leadership

Meetings.

Solutions Architect/Sr. Implementation Specialist - Service Delivery

(Febuary2006-November 2011):

. EMC Professional Service group designing and implementing for Enterprise

level customers

. Customer facing, project based engagements with company revenue

implications

. Post-Sales support for products sold

. Gather customer storage information to design and integrate new or

upgraded equipment

. Provide technical consulting to customer and sales teams for best

practice implementation

. Plan and design for data migration from existing to new or upgraded

equipment

. Plan and design for disaster recovery protection of customer's production

data

. Technical lead for many service delivery projects

KFORCE Professional Staffing July 2005-

March 2006

Implementation Consulting Specialist (Contractor for EMC Corporation)

. Large Data Center relocation project for an EMC customer

. One of the largest migrations EMC had done (900 Open Systems host and

Main Frame)

. Planned and implemented data migration of over 750 production hosts

. Environment included 342TB of Storage

. Consulted with customer on best practices and solutions for a successful

migration

. Environment had over 15 Open System's EMC Symmetrix Arrays both local and

remote

. Heavy symcli usage for execution of device setup, Array preparation,

TimeFinder and SRDF operations

. Zoning and Masking for host being relocated to the new Data Center

. ECC 5.2 and Connectrix Manager were other software's used during the

project

SunTrust Bank, Durham, NC Oct 2000-July 2005

Storage Administrator-EMC Symmetrix/ECC/Connectrix (May 2004-July 2005):

. Management of a fiber channel SAN. Arrays: EMC Symmetrix, Clariion,

Xiotech Magnitude

. Installed and configured EMC Control Center 5.1 & 5.2

. Installed and configured Infomover File Transfer on open systems host to

MVS.

. Setup of fabric rules (i.e. configuring zones on the fiber switches).

. Creation of storage devices and LUN masking of devices to specified host

. Making single or multi-path connections between server HBA and attached

storage.

. Manage available and allocated storage space. Plan for future storage

needs.

. EMC Control Center (ECC) is used to manage, monitor, and report on Host

(OS390, Linux, Netware, UNIX, and Windows) and Storage device.

. Perform tape library setup and management.

. Responsible for backup planning, scheduling and restoring of any and all

server based data (Files, databases, email messages, etc.)

Systems Administrator- NT/2000/Novell (Oct 2000-May 2004):

. Complete 24/7 support and administration of over 500 Intel based servers

across entire corporate infrastructure.

. This was a 4000 user NT domain, Microsoft Exchange, and Novell

NDS/eDirectory administration.

. Assisted in the planning and organization and deployment of a 400+ remote

site new technology rollout (New Novell eDirectory, Zenworks for Desktops

4, Zenworks for Servers 3, and Novell Account Manager integrated with NT

and OS390 Security Models).

. Setup and manage corporate DHPC, DNS, WINS, file system rights, etc.

. Administration of Windows NT/2000 and Novell Netware 3.12, 5.1, 6.0 (2000

AD conversion 1st quarter 2004)

. Managed Data Migration Project between EMC consultants and NCF

infrastructure group. Data from IBM storage device to EMC 8830 Symmetrix.

About 30 hosts were migrated with SQL, Oracle, MS Exchange, etc.

. Managed HP Blade server implementation project. Performed full

evaluations of Blade technology before purchased, worked with NCF

Facilities, Infrastructure, Applications groups and Compaq/HP for

implementation.

. Management of a fiber channel SAN.

. Setup of fabric rules (i.e. configuring zones on the fiber switches).

. Manage available and allocated storage space. Plan for future storage

needs. EMC Control Center (ECC) is used to manage, monitor, and report on

Host (OS390, Linux, Netware, UNIX, and Windows) and Storage device.

. Assisted with corporate Email migration from Exchange 5.5 to 2000.

. Support and administer networked printers and print queues existing in a

Netware bindery environment or NDS/eDirectory tree structure (IP and NDPS

included).

. Responsible for disaster recovery of all corporate information data.

. Backup planning, scheduling and restoring of any and all server based

data (Files, databases, email messages, etc.).

. Tape library setup and management.

. System monitoring, updates, virus protection and cleaning, network policy

management and remote server management.

Sprint Enterprise Networking Services, Raleigh, NC Jul

1999-Oct 2000

Technology Solutions Consultant (contractor for CCB)

. Worked at a Sprint client, Central Carolina Bank.

. Provided desktop support for over 1200 workstations local and remote

Workstations are Win 95/98 or NT on a Netware/NT network.

. Project management and implementations for new applications, email, anti-

virus, and various others.

. Troubleshoot various system problems from PC to network to server.

. Participate in a number of client projects (new software implementation,

Y2K and other initiatives).

Central Carolina Bank (CCB), Durham, NC Jun 1998-Jul

1999

PC Analyst (Jan-Jul 1999):

. Built, configured and installed PC's and software packages.

. Installation of PC's in new branches, Back Office areas and in the Main

Office.

. Implemented Y2K desktop upgrade and installation for over 1000 PC's.

Branch Training Specialist for ENCORE Project (Jun 1998-Jan 1999):

. Configured IBM ThinkPad Laptops for employee training.

. Installed ENCORE platform and teller training software. Extracted

trainee's results from training laptops and troubleshoot laptop

questions.

. Delivered laptops to CCB and American Federal Bank (AFB) SC Branches.

EDUCATION

. Bachelors of Science in Mathematics with a concentration in Computer

Science from North Carolina Central University, Durham, NC (May 1998)

PROFESIONAL TRAINING/CERTIFICATIONS

VMware VTSP Certified (April 2015) EMC Clariion Management & Host

Integration (June 2004)

Certified Meraki Networking EMC Control Center 5.1 (October

Associate (November 2014) 2003)

Zerto Certified Professional Novell Zenworks For Desktops 4

(December 2002)

EMC Cloud Architect Specialist Cert. HP-UX Systems Administrator (August

(May 2013) 2002)

EMC Symmetrix Expert Cert. (May RS/6000 KornShell Programming

2012) (September 2000)

EMC Symmetrix Business Continuity IBM AIX System Administrator and

Cert. (May 2005) AIX Basics (June 2000)

EMC Symmetrix Performance (April

2005)

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