Customer Service Sales

Gurvinder Singh Bains

Flat *, ** Gascony Avenue, West Hampstead, London NW6 4NA

Tel: 012**-******, Mob: 078********, Email: ******@*******.***

EDUCATION AND QUALIFICATIONS

Manchester Metropolitan University (2006-2011)

BA (Hons) Business Management with Marketing (Second Class Second Division) 2009 -

2011

HND Consumer Marketing (Successfully Passed) 2006 - 2009

Tong Sixth Form (2004-2006)

A-Level: AVCE-Level ICT (DC),Psychology (E), and LeedsMet Progression Module (100 UCAS

Points)

Tong High School (2000-2004)

GCSEs: 8 subjects (1A and 8Cs)including Mathematics (C), English (C) and Panjabi (A)

Geography (C) GNVQ ICT (4Cs) Double Science (DD)

EMPLOYMENT EXPERIENCE

VFS Global

VI Officer July 2014 - Present

• Duties included processing applications and data entry, collection and scrutiny of documents and

passports at the Application centre. General Administrative Duties. Handover of Passports to the

specific High Commission and/or its consulates, handover of passports to Courier/Applicants,

handling of postal applications. Tracking of passports, handling customer queries in person, by email

and on the telephone, fee collection and cash handling, preparing reports for day to day transactions.

Carrying out general administrative duties to a high standard. I also work closely with the Home

Office in helping to facilitate interviews between students wanting to obtain and extend their student

visas.I am currently responsible for operating the Leeds Visa office predominantly used to facilitate interviews

between the Home office and Tier 1 and 4 students.

Vanquis Bank

Face to Face Quality Monitor Sept 2013–June

2014

Visiting venues across the UK where I was monitoring the data security, customer experience and

compliance of the banks Face to Face channel. Once my visits had been undertaken I drafted reports

for key stakeholders highlighting any issues or concerns and making suggestions on how the

application process and customer experience could be improved, In this role I had to manage and

organise my time effectively to visit all venues.

Vanquis Bank

New Business Sales Executive Oct 2011–June 2014

Working as a new business sales executive acting as a first point of contact for new customers. I was

responsible for creating new accounts, cross-selling Vanquis products. After consistently exceeding

sales targets, I was moved to the Sales team exclusively selling products and services to existing

customers .Ultimately achieving high quality sales targets every month while also, responding to

general enquiries and ultimately ensuring that the customers receive a great service. I am also part of

the Quality monitoring team, listening to calls and providing feedback and support to team members

making sure the company is compliant with the FCA and also supporting the team leader. I also

supported my TL by investigating a variety complaints cases by reading detailed documentation,

speaking with customers to gain further information relating to their claim, preparing notes and

correspondence accordingly and calculating repayment amounts where applicable.

The Listening Company/Serco

Finance Assistant June 2011– October 2011

• Supporting the business as a Finance Assistant I assisted in providing various financial reports,

Credit check new accounts using Creditsafe, Preparing figures for weekly KPIs, payroll processing

and keeping up to date knowledge of PAYE

Customer Service/Sales Specialist Feb 2009– June 2011

I worked as a customer service/sales specialist for O2 UK responsible for providing excellent

customer service and resolving a range of customer queries. My responsibilities would be to deliver

excellent sales results, whilst exceeding the needs of our customers. Maintaining up to date

product/procedural knowledge to understand specific promotional and advertising campaigns to offer

a range of features and benefits to customers. To regularly report back and discuss sales performance

against targets with the line manager by creating MI reports for the whole team showing trend

analysis and forecasting. Put customers at the centre of every communication to match benefits of

the company’s products and services against customers’ needs on every call.

Darbar Restaurant Leeds Jan 2007– Sep 2007

Marketing Internship

Duties included promoting the restaurant through various online and print advertisements,

implementing sales promotions, and also planning market research. My duties also included putting

on various charity events and dinners and attracting new business

Bains Convenience Store

Store Supervisor

• As a supervisor I would be responsible for meeting financial objectives by preparing budgets,

scheduling expenditures, analysing sales figures, forecasting future sales volumes. My duties also

included formulating pricing policies, working on store displays, attending trade shows to identify

new products and services while maintaining awareness of market trends. I would also make sure

pricing is correct, approve contracts with vendors, maintain inventory, keep up with fluctuating

supply and demand, dealing with queries, and feedback from customers, ensuring standards for

quality customer service/health and safety are met

KEY SKILLS AND ATTRIBUTES

I am a confident, dedicated and career orientated individual with a number of year’s sales experience in a

variety of fields. I am highly motivated, enthusiastic and have delivered measurable results for the companies

I have worked for.

I am extremely organised, analytical, and able to multi-task and prioritise my workload through my ability to

make strong pro-active decisions. These skills have allowed me to communicate comfortably with a range of

colleagues, demanding customers and a variety of different stakeholders in a fast-paced environment and on

short lead times

Teamwork

I have extensive experience of working within teams on my course e.g. consistently achieving above 60% in

group presentations. As a Face to Face Quality Monitor I also had to work closely with management and

other colleagues in helping to improve the application process and providing feedback to management to

make sure the processes run smoothly as possible.

Communication Skills

I have excellent communication skills as I am able to communicate with a wide range of customers by

showing interest carefully listening to their needs and appropriately adjusting my message so that they are

able to see my point of view and eventually purchasing products and services offered to them during my time

at Vanquis.

Customer Service Skills

I have exceptional customer service skills and the ability to quickly build a rapport with customers and

calmly deal with any problems as shown throughout my employment history .When needed listening to the

customer, I always endeavoured to resolve the situation so that the customer was completely satisfied but

also going above and beyond to meet and exceed customer needs.

Sales Skills

Proven sales skills as a New Business Sales Executive, I successfully achieved my targets cross

selling Vanquis Bank services on a consistent basis, from here promoted to the sales team within 6

months to sell various other products/services where I consistently achieved targets due to my

excellent pitching skills. I also coached new and existing team members on various sales techniques

to achieve their targets.

Computer Skills

Expert in Microsoft: Word,Excel(advanced charting, tables and formatting, pivot tables, pivot reporting,

VBA & macros) PowerPoint, Access, Project, Outlook, Experience in use of the internet and email and also

with Apple Mac operating system, Expert knowledge in SPSS analytical software, CRM database

Leadership Skills

I have excellent organisational skills as I try to plan objectives and strategies so the store I supervised

performed successfully. I am also very confident in stepping up and delivering important presentations

leading from the front. I have also negotiated with various vendors trying to find the best agreements

possible

REFERENCES

Available on Request

Contact this candidate