Quality engineer

MICHAEL A. FRANCIS

Cell: 951-***-****

Email:************@*****.***

*** *** **** **, ********, Ca 92223

SUMMARY

• •

20+ Experience in Quality, Eng, and Production Familiar with Military specs (FAR / DFAR)

• • Familiar with AS9100C Requirements

5-8 years Procurement/Provisioning/Spares

• • AS9100 Lead Auditor

Information Technology experience

• • PFMEA, DOE, NADCAP, APQP, PPAP

8-10 yrs tech writing procedures, processes, sys

• ASQ Certs – CQE, CQA

auditing

• 7 years Software Engineering/CMMI • Kaizen Team Leader.

• MS Office Pro Suite, MS Project, Visio, SPC • Lean and 5S/6S experience

• Adobe Illustrator, Photoshop, SGML, Framemaker • ECATS, ISIS

• Perl, SED, and Unix C • Geometric Dimension and Tolerance (GD&T)

• QTP, QTR, ATP and ATR • VETERAN OF THE ARMED FORCES

• Familiar with CATIA software • DOD SECRET/SAR CLEARANCE

• DOD and DCMA experience (B-2 Inactive)

EMPLOYMENT HISTORY

Industrial Tube Company LLC (ITC) – Perris, Ca 8/2013 – 8/2014

Quality Engineer (elastomers and composites)

• Reviewed incoming & outgoing purchase orders for customer flow-down requirements (including standard

drawings, and quality requirements) in contract review to include Government Federal Acquisition Regulation (FAR)

and Defense Federal Acquisition Regulation Supplement (DFARS).

• Drafted /revised special testing, process routers and manufacturing plans to meet customer flow down requirements

including; Quality Test Procedures(QTP), Quality Test Reports(QTR), Advanced Test Procedures(ATP) and Advanced

Test Reports(ATR).

• Wrote/revised internal quality procedures/plans for Inspection, Test and Qualification.

• Provided training to manufacturing personnel when needed.

• Prepared, maintained, and implemented process certifications/documentation as needed.

• Supported/lead Continuous Improvements, Lean initiatives and Kaizen teams.

• Worked with Engineering/Mfg personnel concerning product design problems, materials, tooling, and any production

activity that might impact the quality of the products.

• Attended/teleconferences in customer interchange meetings weekly on Mfg/Quality issues, including the Production

Part Approval Process (PPAP) and Corrective Action Requests (CAR) for customers.

• Responded to customer quality surveys and audits, National Aerospace and Defense Contractors Accreditation

Program (NADCAP) audits, and findings, in addition to entering customer audits findings in ECATS, ISIS, etc.

• Developed Advanced Product Quality Planning (APQP) process for new products with Engineering, Mfg, Procurement

and Quality.

• Prepared Preliminary Failure Modes and Effect Analysis (PFMEA and FMEA) and Corrective Action Request (CAR)

plans/reports.

• Conducted Material Review Board (MRB) dispositions to facilitate the reduction of MRB inventory, and assure

discrepant hardware was dispositioned in a timely manner.

• Supported AS9100 auditing and maintenance of the Quality Management System (including internal audit findings).

• Monitored supplier quality rating systems, and functioned as a technical liaison between Engineering, Mfg,

Procurement and Suppliers to resolve Quality Issues, which might include Design of Experiments (DOE) if needed for

resolution to a problem, or supplier-manufactured products using Geometric Dimension and Tolerance (GD&T).

Accomplishment: Developed Monthly Metric Charts using Statistical Process Control (SPC) for CAR status per

Management request for weekly/monthly meetings. Developed and implemented a Foreign Object Detection (FOD)

Procedure (including metrics) across all products lines.

MICHAEL A. FRANCIS

Cell: 951-***-****

Email:************@*****.***

781 Oro Leaf St, Beaumont, Ca 92223

RAYTHEON – Space and Airborne Sys (RayTech) – El Segundo, Ca. 2/2008 –

3/2013

Quality Engineer (AS9100 Lead Auditor)

• Participated in all internal and external processes, product, and systems audits at El Segundo locations. Audited

performance includes planning, scheduling, staffing, coordinating, and conducting all aspects of the audit process.

• Audited Programs for Lean, 5S/6S processes, and Kaizen open/closed issues.

• Maintained audit records and metrics. Reports status and results of audits to management.

• Entered results into Root Cause Corrective Action System (RCAS) database, and assisted individuals with the

resolution of the non-conformances.

• Ensured Mission Assurance across all areas through compliance to company standards, program requirements, and

processes for product development. Provided support in metric reporting to management.

• Responsible for documenting and communicating noncompliance identified via audit activities. In addition, provided

input with effected areas to non-compliances identified via internal, Government and custom audits. Also participated

in leading projects and developing new processes related to the continuous improvement of the audit process.

• Required the ability to effectively partner and coordinate with business, program and functional leaders. In addition,

frequent contact with corporate counterparts, SAS leadership teams, DOD (Dept. of Defense) and Government DCMA

customer representatives was necessary.

Accomplishment: Attended After-hours classes to attain a Certified Quality Engineer (CQE), and Certified Quality Auditor

(CQA) through the American Society for Quality (ASQ).

BOEING – Integrated Defense Sys (Triad Contractor) – Long Beach, Ca. 8/2006 –

2/2008

Quality Engineer (C-17 acft)

• Prepared Time Compliance Technical Orders (TCTO), Work Instruction Records (WIR), Modifications Work

Instructions (MWI), and retrofit kit drawings in the XML/word authoring system called workflow .

• Conducted on-site verification of retrofit kit drawings and work instructions at Boeing Depot

sites/Air Force bases in the United States.

• Incorporated comments and data from writer/editor.

• Performed general document production quality check on data product.

• Reviewed data product production and delivery processes and schedules.

• Produced final product on deliverable media using office automation to fulfill general customer requirements for

product delivery.

• Interfaced with internal customers to investigate and resolve general discrepancies or issues related to contract

deliverables to fulfill customer requirements for on-time product delivery.

Accomplishment: Created forms and logs used on a year long project to collect data and problems discovered during

project for tracking and resolving issues. This not only provided Engineering and Management with useful feedback on the

project, but also improved relationships between Boeing and Management at that project location.

KLUNE INDUSTRIES – North Hollywood, Ca. 2/2006 – 7/2006

Quality Engineer

• Worked around formed sheet metal components and assemblies, and machined parts in an

aerospace manufacturing environment .

• Provided customer support and interface during visits.

• Investigated internal and customer rejections, performed root cause investigation and provided

corrective and preventive action and follow-up.

• Reviewed incoming and outgoing purchase orders and planning to verify flow-down of customer

requirements.

• Performed internal and supplier audits, which included Lean, 5S processes, and Kaizen open/close issues.

MICHAEL A. FRANCIS

Cell: 951-***-****

Email:************@*****.***

781 Oro Leaf St, Beaumont, Ca 92223

• Maintained and monitored supplier ratings, monitored internal compliance to AS9100

requirements and manufactured products using Geometric Dimension and Tolerance (GD&T).

• Functioned as a technical liaison between Engineering, Mfg, Procurement and Suppliers to

resolve Quality Issues, which might include Design of Experiments (DOE) if needed for resolution

to a problem.

• Used Production Part Approval Process (PPAP) type process for evaluating new suppliers.

• Monitored customer ratings and assisted in Preliminary Material Review Board as required.

Accomplishment: Established a separate inspection area, developed part recognition tools, created a matrix

spreadsheet that identified the process for various parts in kits, and implemented an Acceptable Quality Level (AQL) for

the checking of kits to be shipped.

BOEING – Integrated Defense Sys (Triad Contractor) – Long Beach, Ca. 5/2005 –

9/2005

Quality Engineer (C-17 acft)

• Reviewed quality inspection of technical manuals/technical publications written to Military

specifications for style and format.

• Performed editorial review of information in technical manuals for adequacy and accuracy of data.

• Contributed to the development of new formats, processes/procedures and concepts in technical

publications.

• Investigated and answer customers’ technical, quality assurance and operational inquiries in

accordance with organizational practices and policies.

• Interacted with other organizations, management, suppliers and key technical personnel to

evaluate project requirements.

• Resolved complex technical and operational issues with minimal review by management.

NORTHROP GRUMMAN (JAG Contractor) – El Segundo/Palmdale, Ca. 8/2004 –

1/2005

Supplier Quality Engineer (F-35, F-18, B-2)

• Provided supplier coverage for verifying various composite and machined parts, assemblies, and sheet metal

components, for supplier-manufactured products using Geometric Dimension and Tolerance (GD&T).

• Functioned as a technical liaison between Engineering, Mfg, Procurement and Suppliers to resolve Quality Issues,

which might include Design of Experiments (DOE) if needed for resolution to a problem, or supplier-manufactured

products

• Implemented and monitored the Production Part Approval Process (PPAP) for evaluating new suppliers, as well as the

certification process for existing suppliers.

• Performed inspection/validation of supplier furnished product/process/service to engineering and contractual

requirements.

• Audited Programs for Lean, 5S/6S processes, and Kaizen open/closed issues.

• Performed supplier audits, which included Lean, 5S processes, and Kaizen open/close issues.

• Monitored supplier ratings, and assisted in preliminary Material Review Board (MRB) when necessary.

• Reviewed Supplier Manufacturing processes and Quality systems, including Process Flow Diagrams, Control Plans,

CATIA drawings, and PFMEAs for production capability.

• Performed article assessment of metal parts by review of drawings, specifications, standards, and inspection of article

features to determine compliance to stated requirements using Geometric Dimension and Tolerance (GD&T).

• Maintained contact with DOD (Dept. of Defense) and Government DCMA customer representatives when necessary.

• Performed Root Cause Analysis when required and generated the follow-up on Supplier Corrective Action Report

(SCAR) letters for discrepant material and Stock Purges.

OTHER WORK (Various Non-Career related jobs) 3/2003 – 6/2004

MICHAEL A. FRANCIS

Cell: 951-***-****

Email:************@*****.***

781 Oro Leaf St, Beaumont, Ca 92223

NORTHROP GRUMMAN - Pico Rivera/El Segundo/Palmdale, Ca. (B-2, F-18) 2/1987 –11/2002

Logistics Engineer, Technical Writer, Quality Tech Pub Analyst, Quality Engineer

MILITARY EXPERIENCE

(C-5A, C-141, KC-135, B-52)

USAF – Edwards AFB/Travis AFB, Ca 8/1970 – 6/1978

• Aircraft Crewchief

• Aircraft Mechanic

• Training Coordinator

USAF RESERVES – Travis AFB/Norton AFB 6/1978 – 6/1980

• Aircraft Crewchief

EDUCATION

• University of Redlands, Redlands, Ca. - Bachelor of Science in Information Systems (Expected 9/15)

(Core classes and Senior Project finished, working on 12.0 units of General Ed classes).

• Chaffey College, Rancho Cucamonga, Ca - Certificate in Quality Assurance

PROFESSIONAL CERTIFICATES

• American Society of Quality (ASQ), El Segundo, Ca – Certified Quality Engineer (CQE)

• American Society of Quality (ASQ), El Segundo, Ca – Certified Quality Auditor (CQA)

CLEARANCE

• DOD Secret clearance

• Previously held DOD Secret/SAR Clearance (B-2 bomber - Inactive).

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