Customer Service Machine Operator
Resume:
ZACHARY MARES
**** * ****** **., ********, AZ ***26
*******@*****.***
EDUCATION:
Northern Arizona University, Scottsdale Campus, 9000 E. Chaparral Road, Scottsdale, AZ 85256
August 2006-May 2008
Graduated May 2008 with Bachelors of Science Degree in Hotel and Restaurant Management
Scottsdale Community College, 9000 E. Chaparral Road, Scottsdale, AZ 85256
August 2004 – May 2006
Undergraduate studies
Scottsdale Culinary Institute, 8100 E. Camelback Road, Scottsdale, AZ 85251
August 2003 - May 2004
Graduated with a Certificate in Le Cordon Bleu Patisserie and Baking.
EMPLOYMENT EXPERIENCE:
Amazon.com (PHX 7 Fulfillment Center), September 2011-Present
Warehouse Associate (Tier 1: Pick, Pack, Ship, Team/Mech Lift, ICQA, Certified in all PIT, TDR)
Ambassador/Trainer (Ship Dock, Pick, Safety School Ambassador for multiple peaks)
Was named Team Leader/Ambassador for Outbound Shipping Dock during Peak of 2011, 10-15 associates
Problem Solve experience (PS Running and Auto Slam/Jackpot)
Kaizen experience: Pack Hand Tape
• Redesigned pack stations, redesigned work queue, created a work station to facilitate HazMat packing in order to relieve stress and back up on the Pack Lines and Slam Stations
Part of opening the warehouse and transitioning from training to fully functioning Fulfilment Center in 2011
Received 50 positive write-ups for production, 18 positive write-ups for quality.
Hilton Scottsdale Resort and Villas (A Procaccianti Group, TPG, Property), February 2006 – March 2011
Room Service/Restaurant Server and Bartender, Server In Charge (February 2006- January 2008)
• General customer service and supervisory duties when called upon
• Responsible for training new associates
Customer Service/Front Desk Night Audit Clerk (January 2008-June 2008)
• Responsible for overseeing a 238 room hotel during the overnight hours.
• Duties included auditing the daily paperwork and the payment receipts for that day’s check-ins, check-outs and food and beverage sales as well as clearing the reports to restart the recording system for the next day.
Food and Beverage Supervisor (June 2008-March 2011)
• Responsible for operations of Room Service, Restaurant and Pool Bar. Between 5-15 associates from Servers/Bartenders to bus staff and dishwashing staff. Coordinated with kitchen staff to facilitate customer requests. 175-250 guests per shift during Peak Season and 50-100 during the off season
• Shift Scheduling, ordering of Supplies and Liquor, Inventory and Data entry of payroll edits and tip allocation
G-Rock Subs II, LLC dba Quiznos Subs, November 2004 - February 2006
Shift Leader
• Oversaw between 3-6 associates
Responsible for daily operations
• Customer service/Cashier
• Opening/closing store
• Approximately 100-120 customers per day
Responsible for daily bank deposits
Gift Bundt Cakery, February 2004-May 2004, Internship for Scottsdale Culinary Institute
Baking/Decorating daily cake orders
Customer service
Cashier
General Management and Business operations
SKILLS AND TRAINING:
Computer programs such as: Microsoft Word, Excel, Access, PowerPoint, and Ten-Key by touch. CPR certified. Extensive management and leadership experience in a working environment as well as in school clubs and sports teams.
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