Customer Service Manager
Resume:
Myriam Soto
Medford, NY *****
Email: ******.*****@*****.***
OBJECTIVE
Highly energetic and motivated person seeking a position to enhance
company's productivity and to best utilize skills.
WORK HISTORY
Bank of America, N.A.
Teller Operations Supervisor
2001-Present
. Manage and coordinate the daily operations of the teller line.
Including, but not limited to, the processing of all transactions,
managing and ordering the cash flow within the banking center needs.
. Oversaw proper execution and servicing of multiple ATM's within
banking center.
. Account Management-supervise the opening and closing of accounts.
Identified and managed risk, which lead to minimal fraud.
. Provide support and train new hires in the policies and procedures and
all aspects of branch banking.
. Supervised all full-time and part-time tellers to ensure compliance
with Federal Regulations and all procedural requirements were met.
. Custodian for vault; admitting customers to safe deposits boxes.
. Cross-sell products and services of the bank to existing clients and
prospects to enhance the customer experience.
. Investigated and resolved customer service issues.
. Performed staff evaluations and made recommendations for improvements.
. Mentored and coached colleagues and new hires improving morale through
cross-training.
. Helped customers with translation services.
. Maintained a high standard of accuracy and professionalism in all
aspects of customer service.
Summit Bancorp 1983-2001
Teller Supervisor/Assistant Manager
. Customer Service - Open new accounts, and cross-sell banking products
to clients, deposits, withdrawals, and loan applications.
. Domestic and Foreign collections; order foreign currency.
. Process loan applications, deposits, withdrawals.
. Responsible for supervising teller line in banking center guidelines
and procedures.
. Oversee teller training, review transactions, and amend teller
workflow for efficiency.
SUMMARY OF QUALIFICATIONS
. Fraud Prevention/OFAC
. Coaching/Training
. Bilingual-Spanish
. Sales/Customer Service
. Multi-tasking/problem solving
REFERENCES
Furnished upon request
Contact this candidate