Customer Service Assistant

KELLY LAVIN

***** ******* **** **** *********, North Carolina, 28031 704-***-**** *****.*****@***.***

WORK EXPERIENCE

LAKE NORMAN CHRYSLER,

CORNELIUS, NC

Receptionist/Cashier, Nov 2014 –

• Answer multi-line

present

phones

• Process car sales by cash, check, credit card.

• Update daily sales information and scan daily results to owner.

• Maintain good customer service.

SWEET FROG,

HUNTERSVILLE, NC

Manager, Oct 2013 – Dec

• Managing location and

2014

staff.

• Maximizing staff to reduce wasted work time.

• Cash management accuracy to reduce errors.

• Continually striving and achieving customer service satisfaction. Reaching goals of excellent

customer service to continue growth.

CHILDCARE NETWORK,

CHARLOTTE, NC

Assistant Director, May 2013 – Oct

• Grew enrollment to

2013

capacity.

• Managed staff and

school.

• Responsible for billing and collecting tuition.

• Providing a welcome, safe environment for families and staff.

• Responsible for the food service program and ensuring all guidelines were followed per requirements.

• Further education and achieved Level 2 Director status.

JRI SHOCKS, MOORESVILLE, NC

Front Desk Administrator, Mar 2013 – May 2013

• Responsible for greeting customers by phone or in person.

• Accurately forwarding calls and concerns to correct department.

• Daily distribute mail and emails to correct department. Collect and mail daily outgoing mail.

• Accurate inventory data entry in inventory system.

SUNSHINE HOUSE, CHARLOTTE, NC

Assistant Director, Jul 2010 – Oct 2011

• Daily maximizing staff to student ratios.

• Daily assisting and responsible for quality food service to students.

• Adhere to state and corporate guidelines by providing an excellent education opportunity for families and students.

• Assisting staff with meeting their personal education goals.

• Addressing any problems or conflicts that occur within the school in a professional and timely manner.

CHILDCARE NETWORK, CHARLOTTE, NC

Assistant Director, Feb 2000 – Jul 2010

• Responsible for all accounting/bookkeeping duties for the school.

• Grew enrollment to 90% capacity.

• Responsible for schools USDA food service program.

• Audited families accounts to determine payment history correct.

• Responsible for creating yearly budget for 3 schools.

• Weekly ensuring school met budgeted goals. Reduced delinquent account balances. Kept staff payroll within budget

guidelines.

• Presented a positive attitude and outlook for parents, students and staff.

E D U CAT I O N

CATAWBA COLLEGE, SALISBURY, NC

BA Business Administration, May 1986

ADDITIONAL SKILL S

• Excellent telephone skills.

• Pleasant understandable telephone voice.

• Ability to multi task.

• Excellent computer skills with ability to use Microsoft products, accounting software and internet for research.

Contact this candidate