Service High School
Resume:
Laurina Hedd-Williams
Aldie, VA 20105
*******************@*****.***
WORK EXPERIENCE:
Programming Director - Howard University, Undergraduate Student Assembly
April 2013 - August 2014
. Project a yearly report of Howard Undergraduate student events and
expenses in a master event calendar.
. Manage a budget of $167,000.00 dollars with a mass scale of 20
programs.
. Manage a staff of 50 team members and volunteers at all events.
. Demonstrated high skills of creating, designing, planning and
executing all events
. Started a community service project with middle school, enabling
students to receive community service hours
. Represented Howard University over the telephone and emails and at
all events.
. Managed and directed setup/breakdown and interior design at all
events
. Demonstrated the ability to plan event logistics and direct
production
. Managed paperwork with contracts with venues and vendors.
. Organized details of several events and keep a record and calendar of
all upcoming events.
Server- Oliver Garden Kennesaw, Georgia
Sept 2012 - March 2013
. Earned consistent commendations for exemplary service delivery
(average of 100 guests per shift). Regularly singled out on comment
cards for "going above and beyond expectations" and "providing
outstanding service and attention to guests."
. Recognized for ability to quickly establish rapport with customers,
up-sell products and build a loyal clientele.
. Selected and streamlined bar products based on analysis of
consumption and sales, resulting in superior inventory and selection
for guests.
. Developed floor plans used for large private parties. Outcomes
included faster service, improved efficiency and enhanced guest
satisfaction.
Lead Manager - Catch Air: Kennesaw, Georgia
March 2012 - Sept 2012
. Actively participate and manage 20 Employees while demonstrating
leadership skills
. Answering phones and processing new clients work
. Actively selling services of business, upsell upgrades on different
party packages
. Processed payments for parties
. Conduct tours for potential clients and selling services
. Promoting and marketing on social Media campaigns
. Responsible for store opening and closing as well as management of
store daily operations
. Conduct sessions on conflict management, team building and leadership
to instill optimal leadership qualities,
. Conducted interviews for potential future employees
. Lead new employee training, which contributed to speed and quality of
service.
Theme Weeks Coordinator - Kennesaw State University, Kennesaw Student
Activities April 2011 - May 2012
. Managed and directed a staff of 20 members and delegate
setup/breakdown duties.
. Showed the ability to negotiate logistics and work collaboratively,
. Demonstrated creative by executing several theme weeks student would
enjoy, ex. Halloween, Valentine
. Managed a proposed budget and negotiate prices with different vendors.
. Organized details of several events and keep a record and calendar of
all upcoming events.
. Delegate task to members of the programming committee.
Executive Event Coordinator - Kennesaw State University, African Student
Association August 2010 - May 2011
. Managed and directed a staff of 10 members and delegate
setup/breakdown duties.
. Showed the ability to negotiate logistics and work collaboratively,
. Demonstrated creative by executing several events
. Managed a proposed budget and negotiate prices with different
vendors.
. Organized details of several events and keep a record and calendar of
all upcoming events.
. Delegate task to members of the programming committee.
Receptionist - Green Care Landscape: Lawrenceville, Georgia
March 2006 - July 2010
. Prepared Proposals for new sites and maintained all records.
. Provided administrative support to staff members by answering phones,
scheduling appointments.
. Administer practice budgets and prepare weekly scheduled site visits.
Successfully suggested the implementation of improved marketing
strategies and tactics
. Worked directly with the CEO to discover improved ways to expand the
business commercially
COMMUNITY SERVICE EXPERIENCE:
Mentor/Volunteer - Howard University, The Undergraduate Student Assembly
August 2012- May 2014
. Serving as a resource for high school students on the transition to
college, which includes editing scholarship essays and resumes, and
preparation for interviews.
. Building a database with scholarship opportunities, including
deadlines, and point of contacts.
. Organizing an annual college panel event for high school students to
network with college students and leaders in the community.
AWARDS:
. Howard University Dean's List (GPA 3.4) Honoree
August 2012 - May 2014
. Howard University, Physician Assistant Scholarship
Recipient April 2012 - May 2014
. Kennesaw State University Dean's List
Honoree August 2010- May 2012
. Georgia's Hope Scholarship
Recipient August 2010 - May 2012
EXTRA CURRICULAR:
. Alpha Kappa Alpha Sorority, Incorporated Member
March 2014 - Present
. Howard University Scholar Connection
Member August 2012 - Present
. Howard University, Victoria Secret's PINK
Representative July 2013- May 2014
COMPUTER SKILLS
Microsoft Office, Adobe Photoshop, Adobe Page Maker
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