Manager Engineer
Resume:
Philip Bonnell
P. O. Box ****
******.*******@*****.***
Phone (765) 729 –0008
v Service-Oriented IT professional.
Experience/Skills:
Indiana Office of Technology, (Dell, HP, Kforce, Phelco, Entap,
TIG, S&R Resources)
February 2011 to November 2011, August 2014 to present, Project
implementation agent - Indiana Office of Technology
v State of Indiana refresh project agent
v Upgrade client Hardware and software
v TS deployed images and software needs as needed
Statewide assignment
Eli Lilly and Company, (Hewlett Packard/TEK Systems)
April 2012 to August 2013, IT Specialist
v Migration support for Lotus Notes to Outlook transition, using Windows Desktop
Manager, Boxtone, Web desktop Manager, Webex, Service Manager 7 and ICE
v Break/Fix Specialist Blackberry TS and resolve mobile equipment issues
v Deployment Specialist PC Deploy and train equipment to existing and new users
v Direct in person support customer specialist resolve all PC and mobile
migration issues and provide how to advice
v Break/Fix and Deployment personnel fill in support
Sports Licensing Division of the Adidas Group, (Kforce)
November 2011 to February 2012, Hardware/Software
implementation agent
v Indianapolis manufacturing facilities wide upgrade
v Create Image and deploy computers and printers for IT, Sales, CS, design, finance
and manufacturing departments
v Configured, tested and upgraded software operability with SAMMS, SFA,KSA,
Contivity VPN, Cisco Any Connect,
Lotus Notes, Adobe Suites, TOAD, PRF, KIWO, Widen Vivo, Webex, KRONOS,
Net Term, SAP, FW1Client, SLD, PEP
v Configured Dell, Lenova, Apple, Zebra, HP, LXtreMe, Canon manually and with
Acronis and Microsoft Imaging
deployment management software systems
Ice Miller (Kforce)
October 2011
v Upgrade client Hardware and software
v TS deployed images and software needs as needed
IBM (Manpower)
March 2008 to April 2010 - Technical Phone Support - IBM / Apple
v Top support agent award line of business worldwide, CPU
v top support site 13 honors
v Industry top rated technical support (Apple 2005-2008)
v Served as real time analyst
v Tier I CPU support
v 98% first call resolutions
New Castle Community Schools Corporation
August 2005 to March 2008 - Network Administration - 511 Elliott Ave New
Castle, IN
v Network Application Administrator
v 38 Servers, 43 Switches, 7microwave towers, 1500 clients locale and server
applications
v 5000 users with roaming profiles 9 location MAN
v Maintained user data and backups
v Network included but not restricted to fiber, Ethernet, Wireless, Microwave
v Implemented IP Phone network
v Windows 2000 Server upgrade to Windows 2003
v Extensively worked with Active Directory, managed network via remote access
and administration
v Developed thin Client Linux/Ubuntu Labs and program specific labs
v Researched and approved application implementations
v Developed Client Windows images and maintained site inventory of images
v Virtualized servers and maintained test network
v Upgrade network Windows Server2000 to 2003.
v Developed clients and servers using MDS, AutoIT, Altiris and Ghost
Deployments.
v Configured client computers with Microsoft System and Office Suite software
and Third party Applications
v Troubleshoot and repair hardware
v In charge of all electronics: Scanners, Printers, Cameras, Projectors, Televisions,
DVDs, VCRs, Phones etc.
v Monitored and maintained current and Project Managed future improvements for
network
Ivy Tech State College
January 2003 to August 2005 - CIS Dept. Lab/Instructor Assistant - Ivy Tech
Community College Muncie Campus
v CIS Dept Lab/Instructor Assistant
v Tutored individuals with personal computer needs on an on need basis.
v Set-up and operated statistical process control application.
v Computer/Network/Printer/Telephone/Projector/other support, and
troubleshooting
v Developed basic knowledge and setup procedural program for new users.
v Designed, published student sign-in system for college campus computer labs.
v Developed and implemented communications
Robert Bosch Automotive
September 1994 to February 2000 – Tier II Operator – Robert Bosch
Automotive Progress Dr. Albion, IN
v Developed Computer SPC gauging system obtaining Big 3 top awards
v Member of QS 9000 committee
v Member of Safety committee and first responder unit
v Member of Plant improvement committee
v Assisted engineer Sudeep Gosh with Profibus system and robotics for injection
mold presses
v Worked with Microsoft Office Suite
v Worked in production with PLC based systems
v Assisted shipping and Quality Assurance Departments
E.J.Brachs Candies
v Account Representative IGA account
v Reset specialist IGA, Marsh, Kroger
v Worked with Microsoft Office Suite
Welex, A Halliburton Company
January 1980 to August 1986 – Welex, A Halliburton Company Service road to
I-20 Odessa, TX
v Field Engineer Open hole Oil Field Logging
Supervised three to four man crew
v
Operated Analog Logging service
v
Ran first Digital Logging Unit 1982
v
Field trouble shoot and repaired radioactive and sonic equipment
v
Phil’s Carpet
v Owned and Operated Floor covering business
Certifications:
MCSA/Security 70-291 Microsoft 2003 server management, 70-270 Microsoft XP
client, 70-290 Microsoft 2003 Server, 70-298 Microsoft
Security management, 70-299 Microsoft Security and design, 70-300 Microsoft .Net
solutions, IC, A+, Net+, Linux+, Security+, Apple care. Education:
3
Associates of Applied Science Network Administration / Computer Support
(MCSA/Security)
IVY Tech State College,
Muncie, IN, May 2005
Major: Network Administration and Computer Support, Network Security
Cumulative GPA: 3.9 Graduated: Magna cum laude
Professional Affiliations:
v Current Phi Theta Kappa Chapter Alumni.
v Business Professionals of America Alumni.
v Student Government Alumni.
v Technet Plus
v IEEE, Linkedin, ITToolbox, Plaxo
Honors:
v National Honor Society.
v Indiana Higher Education Award.
v Dean's List: All Semesters.
v IVTC Foundation Scholarship.
v Indiana Governor s Award
References:
Linda Michael
CEO – Senior Partner
Michael Burns Consulting, LLC
6624 Constitution Dr
Fort Wayne, IN 46804
5437 Chippewa Trail
Fort Wayne, IN 46804-4922
Kim Tucher
***.******@***.***
Nicole Miles
*******@*******.***
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