Health Customer Service
Resume:
Claudia Voges
Phone: 210-***-****
San Antonio, Texas 78258
Email: **********@*****.***
Qualification Summary
Highly motivated individual with a Master of Arts degree in
Kinesiology & Health Promotion Concentration from the University of Texas
at San Antonio and Bachelor of Science degree in Kinesiology from the
University of Texas at San Antonio. Experienced in creating and monitoring
programs intended to improve the physical and mental health of workers and
their families, and using preventive means that provide measurable results.
Experienced with over 10 years of human resources benefits management with
overseeing, creating, presenting, and delivering prevention and lifestyle
intervention services. This includes offering solutions to employees, which
have included emphasis on nutrition, physical activity, weight management,
injury prevention, and reduction of risk for chronic disease in the
workplace setting. Experienced in program planning for a company's
employees by arranging and providing healthcare plans and insurance while
the workplace is acceptable and up-to-date with all applicable health care
reform requirements. Experienced as a Worksite Health Promotion Specialist
and Wellness Coordinator who attends a worksite locations and conducts
onsite educational seminars, screenings, results sessions, launch
presentations, and client business meetings. Strong in interpersonal &
communication skills, detail oriented, well organized, & self motivated.
Proven ability to work and lead individuals towards making healthier
lifestyle choices through health coaching experience. Proficient in
developing effective reports, data, lectures, presentations, communication,
health education flyers using current information technology, such as the
use of Telecommunication (VPN, Microsoft Web Access, Blackboard, Cisco)
Microsoft Office applications including Excel, Word, Word Perfect, Power
Point, & Publisher.
Background in:
. Assessing the health and fitness needs of a company's workers by
examining attendance records, workers' compensation claims and
working with the business's insurance providers to list and rank the
target behaviors the company wants to eliminate, change or improve.
. Identifying the needs and interest of the employees, find the cost
to implement the specific programs, and then determine the company's
return on investment.
. Demonstrating an ability to develop strong partnerships for the best
providers and exhibitors in order to create wellness activities
within the company's approved budget.
. Appropriately tracking quantitative data (i.e. tardiness and
absenteeism rates, workers' comp claims, sick days taken, insurance
claims, and productivity).
. Developing policy and procedures and healthcare administration that
abide with HIPAA compliance, and safety and injury prevention that
abide with OSHA standards.
. Responding to inquiries regarding policies, procedures, and
programs.
. Providing health screening services, including finger-stick, blood
pressure, body composition, height/weight, waist circumference, bone
mineral density, and health coaching.
. Creating and presenting health educational programs, awareness
tables, and educational materials in workplace health, environmental
health, and public health.
. Demonstrating superior customer service behaviors and standards.
. Assisting employers in healthcare cost reduction productivity.
. Enabling skills to work effectively as part of a team by leading,
teaching, motivating and/or encouraging others.
. Creating, organizing, and implementing health awareness and safety
programs for the purpose of educating and engaging employees in
healthy lifestyle choices and injury prevention.
. Overseeing, supervising and contributing to projects from beginning
to end, including determining outcomes, planning details, make
decisions, assigning roles and completing tasks.
. Creating interesting and informative presentations, which target
diverse audiences.
. Successfully identifying, planning and contributing to the goals of
teams/projects.
Education
Degree: Master of Arts
Primary Degree Major: Kinesiology & Health Promotion Concentration.
Institution: University of Texas at San Antonio
Date of Completion: May 8th, 2008
Degree: Bachelor of Science
Primary Degree Major: Kinesiology.
Institution: University of Texas at San Antonio
Date of Completion: December 18th, 2004
Certifications
Health & Wellness Coach Certification (Wellcoaches) (May 2013)
Master Tobacco Cessation Certification (University of Massachusetts) (April
2011)
AFAA (Aerobics & Fitness Association of America) Primary Group
Certification (October 2008)
AFAA Kickboxing Certification (February 2006)
AFAA Pilates Certification (February 2006)
Employment History
Blue Cross Blue Shield (Wellness Coordinator) (April 2014-Present)
Our Lady of the Lake University (Visiting Professor in Kinesiology) (August
2013-August 2014)
Personalized Prevention (Worksite Health Promotion Specialist & Wellness
Coordinator) (September 2012-November 2013)
United Health Group (Certified Health & Wellness Coach & Health Promotion
Specialist Coordinator; Master Certified Tobacco Cessation Specialist &
Supervisor) (November 2006-September 2012)
University of Phoenix (Online & Adjunct Faculty Member) (March 2009-
Present)
North West Vista College at San Antonio (Adjunct Faculty) (January 2008-
Present)
University of Texas, San Antonio (Adjunct Faculty) (Spring 2009) (Summer
2013) (Fall 2014) (Spring 2015)
USAA (Fitness Specialist) (October 2006-January 2008)
Home Court America (Fitness Specialist) (October 2004-December 2006)
Pro Demonstration Services (Food Service & Nutrition Promoter) (January
2004-October 2005)
Navarro Academy (Assistant Health Teacher (9-12) (August 2003-May 2004)
Mc Dermott Elementary School (Assistant Coach K-5) (August 2003-May 2004)
Scholastic Achievements
Honor Roll (2001, 2002, 2004)
Dean's List (2001)
Member of Mortar Board College Senior Honor Society (2003)
Member of Golden Key International Honor Society (2003)
Member of Omicron Delta Kappa Honor Society (2003)
Who's Who Among Students in American Universities & Colleges (2003)
National Dean's List (2003)
Contact this candidate