Customer Service Management

Rene' L. Kicklighter

*** * ******* ******, *********, PA 17067

Phone: 717-***-**** (Cell) or 717-***-**** (Home) Email: ****.***********@*****.***

Summary

Hard-working, dedicated, professional that is straight forward and lives with high standards and values, can be relied on heavily

to successfully complete all tasks, leadership skills are fine-tuned, and customer service is number one.

Experience

Stay at Home Mother/Wife and Full time College Student Present

USPF&O DOD, Warrant Officer Candidate 2013-December 2013

Property Management Technician

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Cross level equipment between units (DODAACS) and States to ensure readiness of units.

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Plans, organizes, manages supplies, and services functions to include command equipment/property

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readiness/accountability management.

Advises the Logistics Management Officer (LMO) on command supply and services status and recommends support

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required for current and proposed operations.

Maintains current command supply analysis on trends of effectiveness and efficiency. Receives fiscal information from

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each subordinate function

Monitors required unit equipment inventories and is active in the development, scheduling, and execution of special

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command physical inventories.

United States Army National Guard, Sergeant 2002-2013

Unit Supply Specialist (2002-Present)

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Received, inspected, inventoried, loaded, unloaded, segregated, stored, issued, delivered and turned in organization

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and installation supplies and equipment. Operated unit-level computer system. Prepared all unit/organizational supply

documents. Maintained automated supply system for accounting of organizational and installation supplies and equipment.

Issued and received small arms. Secured and controlled weapons and ammunition in security areas. Scheduled and

performed preventive and organizational maintenance on weapons.

n Coordinated the successful RFI fielding of three units deploying overseas and also worked diligently with deploying

units ensuring required Aviation Life Support Equipment.

n Secured, inventoried, shipped, and tracked 40+ milvans from Balad Iraq to Tallil Iraq maintaining 100%

accountability.

n Successfully established and managed the issuing of Air Warrior Systems to 112 aviators for the state of Pa, created an

LOI for set up and the maintaining of equipment.

n Completed phase II of 92Y and was promoted to Sergeant-Assisted in creating a solid Command Supply Discipline

Program (CSDP) for all companies

n Motor Transport Operator (2003-2010)

n Supervised and operated wheeled vehicles to transport personnel and cargo. Operated all wheeled vehicles and

equipment over any roadway. Managed load, unload and safety of personnel being transported. Oversaw and checked

proper loading and unloading of cargo on vehicles and trailers. Prepared vehicles for movement/shipment by air, rail or

vessel.

n Operated assigned vehicle in support of transportation missions during IDT and AT acting as Assistant NCOIC.

Managed the loading and unloading of personal gear.

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Automated Logistical Specialist 2003-2006

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Established and maintained stock records and other documents such as inventory, material control, accounting and

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supply reports in accordance with supply chain management protocols. Established and maintained automated and manual

accounting records, posted receipts and turn-ins, and performed dues-ins and dues-outs accounting.

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n A valuable asset in the preparation of property book related transactions and media input was at a level over 99%.

Prepared and maintained all forms needed to request and laterally transfer equipment.

n Coordinates with all units throughout the Pennsylvania Army National Guard to ensure that units are receiving

equipment requested and ensure that CIF requests were processed accordingly.

n Quartermaster and Chemical Equipment Repairer 1999-

2003

n Managed and performed maintenance on chemical equipment, quartermaster machinery, forced air-heaters and

special purpose equipment.

USPF&O DOD, Sergeant 2006-2013

Supply Technician

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Assignments usually relate to stable or standardized segments of technical supply management operations; or to

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functions or subjects that are narrow in scope or limited in difficulty. The work generally involves individual case problems

or supply actions

n a good working knowledge of the governing supply systems, programs, policies, nomenclature, work methods,

manuals, or other established guidelines to

n an understanding of the needs of the organization serviced;

n verifying materials (or merchandise) against receiving documents, noting and reporting discrepancies and obvious

damages, heavy-duty motorized vehicle

n routing materials to prescribed storage locations; storing, stacking, or palletizing materials in accordance with

prescribed storage methods

n manually loading or unloading freight from containers, trucks, or other transporting devices; unpacking, shelving, or

placing items in proper storage.

AASF (Army Aviation Support Facility), Specialist 2003-2006

Automated Supply Technician

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Perform limited aspects of technical supply management work (e.g., inventory management, storage management,

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cataloging, property utilization) related to depot, local, or other supply activities. Work usually is segregated by commodity

area or function, and controlled in terms of difficulty, complexity, or responsibility. Assignments usually relate

n Can develop and manage stockage levels using the EOQ method of stocking materials, Competent in customer support

and problem resolution within assigned duties.

n Coordinates with service providers, including but not limited to military support activities in a Direct Support, General

Support or higher echelon to ensure exact measures were taken to execute plan effective.

n Competent in customer support and problem resolution within assigned area of responsibility (logistics)

n Performs all functions required within an inventory control section to include but not limited to, requisition processing,

receiving, and issuing.

Education

Port Allegany High School, Port Allegany

Diploma

Peirce College, Philadelphia, PA

Associate in Arts

General Studies

Ashford University, Clinton, IA

2 year towards a B.A. in Psychology (89 credits)

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Warrior Leader Course

The Warrior Leader Course is a month long course that teaches specialists and corporals the basic skills to lead small groups of

soldiers. This hard-hitting and intensive course emphasizes leadership skills and prepares soldiers to advance to the rank of

sergeant.

Preparing for Warrant Officer School

Military Resiliency Training School

DPAS School

GSA Class

Awards & Honors

Army Commendation Medal, Army Achievement Medal, Army Good Conduct Medal, Armed Forces Reserve Medal, Army

Reserve Components Achievement Medal, National Defense Service Medal, Armed Forces Expeditionary Medal, Iraq

Campaign Medal, Global War on Terrorism Service Medal, Army Overseas Service Ribbon, Army Service Ribbon

Veteran, served in Operation Enduring and Iraqi Freedom

Personal Skills

CPR, First aid, Microsoft Word, Microsoft Excel, Leadership, Capable problem solver, Detail oriented, Loyal, Honest

Resiliency Train to Trainer

Contact this candidate