Customer Service Manager

ROWENA "AMNA" VALEROS TORIBIO

PO Box *****

Ras Al Khaimah

United Arab Emirates

Mobile # :050-*******

Position Applied: Any position commensurate to my skills, knowledge &

experiences.

Objective

To be able to find an organization that would complement my values,

interest and strengths while challenging career growth and personal

development. Thus, contributing as an individual to the company's

objectives and aspirations through my dedication and work ethics.

II. PERSONAL DETAILS:

Nickname ROUII

/AMNA

Sex : Female

Height : 5"3"

Weight : 65 kilos

Languages can speak : English, Filipino, basic Arabic

Nationality : Filipino

II.ACADEMIC PROFILE :

College : CENTRO ESCOLAR UNIVERSITY

Mendiola Manila, Philippines

1983-1987

DEGREE: Bachelor of Science in Social Work (BSSW)

Secondary : ST. FERDINAND COLLEGE

Ilagan Isabela, Philippines

1979-1983

Elementary : ST. FERDINAND COLLEGE

Ilagan Isabela, Philippines

1973-1979

III. SEMINARS & Training ATTENDED

1. ZABEEL INTERNATIONAL-

Airline Academy

Airline Travel & Tourism Industry

Airline Reservation & Ticketing (Gallileo) CABIN CREW2

16 Sept 2011

2. FIRST AID

RAK HOSPITAL

July 27-31 2011

RAK Airport

3. SITA TRAINING

RAK AIRPORT

Passenger Service

RAK GOVT-UAE

September 2011

4. DNATA PAKISTAN

PASSENGER SERVICE SKILLS

RAK AIRPORT

RAK_UAE

17-20 FEB 2011 (Passed the course)

5. ISO-9001-2008

Quality Management System

Moody International Training

Awafi Mineral Water Factory

Masafi- RAK, UAE

30th November 2009

6. ENHANCING PROFESSIONAL SKILLS PROGRAM

June 26-27 / 1998

De La Salle University

Professional Schools, Inc.

Graduate School of Business

Island Cove, Cavite

Philippines

7. WORK VALUES PROGRAM

April 26-27 / 1996

Meralco Foundation, Inc.

MFI Professional Development Center

Philippines

8. QUALITY CIRCLE PROGRAM

February 5-19,1990

The Landmark Corporation

Makati Avenue,

Makati City

Philippines

9. The Landmark Corporation

Salesmanship I & II

Makati City

Philippines

SPECIAL SKILLS

Computer Knowledge on EVINTA, GALLILEO, SITA Knowledge in MS Office

application such as Excel, MS Word, And Knowledge in Word Processor,

Choreographer composes poem and song.

V. PERSONAL INTERESTS

Internet, Chatting, Singing, dancing, playing drums, guitar, darts,

bowling, basketball, volleyball, target shooting, motocross and lawn

Tennis..

VI. EMPLOYMENT RECORD

Company: Infinity Events Management fze

Event Manager

DUBAI - UAE

August 2014 - Present

Company: ASNANI STEEL

Admin Cum Secretary

RAK -UAE

JAN - August 2014

Company : QASR AL MALIKAH EVENTS

(QUEENS PALACE EVENTS HALL)

UPPER MASAFI

MASAFI_RAK

UNITED ARAB EMIRATES

NOVEMBER 2011 - 25 DECEMBER 2013

EVENTS MANAGER/ADMIN OFCR

Company Ras Al Khaimah Airport

Passenger and Cargo Service

Dept of Civil Aviation

Ras Al Khaimah-UAE

Position :Customer Service Agent/

Ground Service Agent

October 2010 - 05 October 2011

Passenger Service Agent

MaJor Task: works on the ground at an airport, responding to passenger

enquiries and offering assistance to passengers as and when required.

DUTIES and RESPONSIBILITIES:

. Perform a highly visible role at an airport, and will need to exhibit

excellent communication skills and patience under pressure.

. Response to enquiries in a calm and efficient manner.

. Perform tasks such as administering ticket sales, assisting customers at

the check-in gate, and monitoring baggage areas. Aircraft boarding and

disembarking will also fall within the remit.

. Should be versatile and adapt to different sorts of jobs on a daily

basis. In some cases, you may

. Should approach passengers in a positive, friendly manner - even if

problems arise, such as flight delays or lost baggage.

. To assist small children, elderly and disabled passengers onto a flight.

. To work well in a passenger service environment, you will need skills,

initative and experience that include an advanced level of aviation

training, a strong working knowledge of airport schedules and

infrastructure, excellent attention-to-detail, a willingness to work

flexible hours, fluency with at least one second language and basic

computer literacy.

. Check In Counter, Boarding, GD Preparations, Charge Notes, Excess

Baggage, Assist at the Arrival and Departure.

. Evinta, Galilleo and SITA Check In Experience.

. Work with less supervision.

Company : Awafi Mineral Water

Masafi-RAK

United Arab Emirates

Position : Admin Officer cum Secretary

Date : 14 Dec 2009 to October 2010

Company : Customs & Ports Department

Government of Ras Al Khaimah

United Arab Emirates

Position : Exec. Secretary

Date : April 22 2005 to 1st August 2009

Company : Passenger Terminal

RAK Port

Government of Ras Al Khaimah

United Arab Emirates

Position : ASSIGNED Officer In Charge/

Office Administrator

Company : Investment & Development Office

Government of Ras Al Khaimah

Position : Executive Secretary /Personal Assistant

TO CEO/ ADMISNITRATIVE OFFICER

Address : Ras Al Khaimah,UAE

Period Covered : February 7, 2004 to 10 June 2005

Achievements: PROJECTS WHERE I HAD CONTIBUTED MY EXPERTISE AS ADMIN

ARE IDO, RAK Properties, RAK Lube Oil, Arabian Health Care, Human

Development Foundation, George Mason University, RAK Petroleum, RAK Port,

Majan Island, Cove Rotana, and some ongoing projects in the Customs &

Port).

* Attend to all calls intended for the Chief Executive.

* Attend to guests who want to set an appointment with the Chief Executive.

* Arrange Flight bookings and hotel bookings for the Investors .

* In charge in processing visit visa for the guests/investors and other

employees

* Prepare outgoing correspondence for the Chief Executive.

* Holds the revolving fund of the company.

* Maintain the cleanliness and orderliness of the office.

* Report to Chief Executive

* Maintaining the office fixtures, furniture and other assets.

* Coordinating with visitors.

* Taking incoming phone calls

* Monitoring the card swapping system attendance report.

* Assisting operational Staff with all associated office

tasks including their appointments.

* Reports to CEO about office matters.

* Maintaining all the office supplies, stationary and other items used in

the office.

* Maintaining, preparing and keeping the records

* Arranging all airlines bookings, visas, airport transfers, conference

rooms and hotel bookings for the CEO and IDO Executives.

Company : Jacinto Steel Corporation

Position : Construction- Executive Secretary/

Customer Service Specialists

In-House Sales

Address : Km 21, Quirino Hi-Way

Novalivhes, Quezon City

Phillipines

Period Covered : June 1, 2000 to December 2003

Company : MINDANAO STEEL CORPORATION

Position : CUSTOMER SERVICE SPECIALIST

Address : F. Jacinto House, Makati, Philippines

Period Covered : December 1992 to June 1, 2000

Other Duties : Marketing Specialist / Operation

Assistant

General Purpose / Primary Functions:

* Performs activities related to customer servicing and other marketing

aspects.

* Established contacts with, develop good business relations with and

promote Jacinto Products to architects, engineers, contractors,

project managers and consultants and end-users for the purpose of

having products specified for their requirements.

* Assist operation manager re: status of clients order.

Duties and Responsibilities:

* Receives calls from customer on installations or new inquiries.

* Conducts customer satisfaction survey through field visits or by

telefax.

* Schedules visits of Customer Service Officer of Engineering Group

to clients for check-up, repair or monitoring.

* Schedule crews for rectification/repair projects.

* Submit Customer Data Slip (CDS) to inspector for inspection.

* Conducts promotional and other marketing-related activities.

* Performs other activities related to customer servicing.

* Prepares weekly and monthly report of activities undertaken.

* Entertains visitors calling on the Marketing/Customer Service Unit.

* Visit Customer to:

* Promote company Products

* Update customer on technology developments, changes in pricing

and introduction of new products

* Acquire feedback from the field

* Determine market competitiveness of the product

* Call/Schedule appointments/meetings with clients/prospective

clients

* Refer potential clients to the General Sales Manager or

Marketing Manager

* Receive plans or pick-up plans, if necessary, and bring these to

headquarters

* Prepare marketing and promotional materials

* Conducts presentations on product aspects in and outside Metro

Manila

* Discuss with immediate superior all prospects and "sure" clients

* Maintain records of all transaction made

* Accomplish itinerary of travel and business report

* Attend:

* Social gatherings with customers to enhance good business

relations

* Product exhibition and trade shows to showcase and promote

product as well as expand client base.

* Assist in the collection such as follow-up, payments of

clients.

* Perform other functions as may be required by immediate superior from

time to time.

Company : JACINTO MARKETING & TRADING CORP

Position : EXECUTIVE SECRETARY

F. Jacinto House, Makati

Philippines

Other Duties :

Market Development Assistant,

Promotion Assistant,

Sales Assistant, Encoder

Basic Functions :

Screens company visitors, answers telephone calls, receives Incoming

documents from different companies and records in the logbook.

Major Responsibilities:

answers telephone calls by identifying name of company, greeting

caller, transferring calls or using the public address system assuring

that all efforts to locate party is made, if party is not located,

write down messages in telephone call slip and puts-slip in the pigeon

hole. Records, messages, time, name of client and SR's in the logbook.

> Screens and receives visitors and company clients and directs them to

their respective departments.

> Receives letters and documents and ensures that this is done right

after receipt;

> Log in visitor's logbook, Logs in Registry,Logbook all

incoming/outgoing letters received Immediately submit it to messenger

for distribution.

> Coordinates with ground security guard by providing information

concerning specific persons; with the executives regarding messages to

be relayed.

> Posts Memoranda, notices, posters in the bulletin board as instructed

by Personnel Department.

> Prepare Name sheet of the officer of the day daily.

> Maintains visitors logbook; and File of memo posted in bulletin board.

> Files various documents to help/relieve other employees of filing

work.

> Types memoranda, notices, etc. To help assist employees in their

typing job.

> Perform other duties as may be assigned from time to time.

Company : ARCHITECTURAL STUDENTS'

DESIGN COMPETITION FOUNDATION, INC.,

Position : SECRETARIAT/EXECUTIVE SECRETARY

Address : F. Jacinto House, Makati Philippines

Period Covered : May 1991 to December 1992

Basic Function :

Performs General secretarial work such as typing/encoding memo and

correspondence; answers telephone calls coordinates and schedules

appointment/meeting of and for GM; handles GM's emergency fund; and

entertains visitors and clients to assist the General Manager of his minor

business needs.

Position : SALES SUPERVISOR

Company : TOY'S AND RECORDS BAR DEPARTMENT

Address : Ever Grand Central Caloocan,

Philippines

Period Covered : January 1991 to March 1991

Position : Human Resources Development Training Staff

Company : THE LANDMARK CORPORATION

Address : Makati Avenue, Ayala Philippines

Period Covered : April 1989 to April 1990

Basic Function :

*

Position : COUNTER CHECKER

Company : THE LANDMARK CORPORATION

Address : Makati, Philippines

Period Covered : September 1988 to April 1989

Position : PRODUCT CONSULTANT

Company : PROMM-GEM PROPERTIES

Address : Buendia Avenue, Makati City

Period Covered : October 1987 to September 1988

VII. CHARACTER REFERENCES

NAME Contact NUmber POSITION

1. Ali Ahmed +971-*-******* LEGAL ADVISOR SEC

RAK DIWAN

Government of RAK

United Arab Emirates

2. Mr. Ahmad Ali Obaid +971-**-******* Business Man

RAK-UAE

3. Mr. Jihad Quzmar +971******** Diwan Legal Advisor

Amiri Court of RAK

Government of RAK

4. Mr. Mohammad Al Mehrizi+971*-******* General Director

Customs & Ports Dept.

Government of RAK

I hereby certify that the above statements are true and correct with the

best of my knowledge and belief.

ROWENA VALEROS TORIBIO

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