Customer Service Sales

Frank E Spencer

**** **** *** *********, ** ***** Ph:319-***-****

**************@*****.***

Objectives

Obtain a challenging leadership position applying creative problem solving and lean management skills with a

growing company to achieve optimum utilization of its resources and maximum profits.

Professional Strengths

I have 12 years of experience in manufacturing, sales, supply and assembly combined.

Extensive quality control experience.

Microsoft suite: Power Point, Word, Excel, Outlook

Truck driving & Transportation Certificate

Miscellaneous Retail, Wholesale Trade-Durable Goods and Building Construction General Contractors

and Operative Builders.

Forklift Certified

Academic Education

Lincoln College of Technology, Marietta, GA 2015- Present

Certificate; Air Conditioning, Refrigeration, & Heating Service Management

Hawkeye Community College, Waterloo, Iowa 2009

Certificate; Class A CDL

John Deere,

Jan. 2011 to April 2015

Waterloo, IA

Assembler

Installing radios on tractors.

• Actively participated in quality audits/quality inspection

• Assembler /Continuous Improvement Representative, ensuring, planning and implementing health, safety &

environmental compliance projects, risk management and training opportunities

TOYS R US

Sept. 2013 to Oct. 2015

Waterloo, IA

Price Sign Coordinator

Priced stock. Located items for customers.

Cleaned and organized sales floor, work area and shelves.

Received and processed cash, checks and coupons.

Completed credit card transactions.

Issued receipts, cash refunds, exchanges and store credit. Identified and handled unlabeled items.

Responded to customer requests.

Applied basic math skills.

Accurately documented inventory.

Prepared reports.

Identified stock using product codes.

Peterson Contractors Inc.

Sept. 2009 to Jan. 2011

Reinbeck, IA

Assembler

Truck Driver

Belly dump driver hauling asphalt, dirt, rock, etc.

Daily quality inspection

2

Highway construction (dumps asphalt, spread cement etc.)

Tyson

Aug. 2003 to Feb. 2009

Waterloo, IA

Supply Clerk

Prepared Foods

Receiving in company parts, keeping store parts counted and updated, creating data for new stock parts,

and getting rid of excess inventory.

Education and Professional Development.

Technical Expertise

Access, Computer Literate, Customer service, Data Entry, Food Preparation, Food Service, Forklift, Hard Hat,

Janitorial / Cleaning, Local Only, Microsoft Word, Outlook, Power Point, Quality Control, Steel-Toed Boots,

Typing, Warehouse / Production, Windows, Cleaning, Computer Skills, Food Service Experience, Quality

Assurance and Control, Receiving, mathematics, & sales.

3

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