Customer Service Administrative Assistant
Resume:
Ronda L. Rogers
Knightdale, NC 27545
**********@*****.***
CAREER SUMMARY
Well-experienced and qualified in administrative positions with over
14years' experience in customer service, planning, and forecasting. Have a
desire to utilize appropriate methods and a flexible interpersonal style to
help build a cohesive team and facilitate the completion of team goals.
Specific expertise in the following:
Oracle I Expense
Excel Word
Power Point Internet
Customer Service Access
PROFESSIONAL EXPERIENCE
Diebold, Incorporated, Raleigh, NC 2004
- 2014
Administrative Assistant II
Diebold is the leading manufacture of ATM machines.
Verified purchase requisitions by comparing items requested to master list.
> Clarified unclear items and recommended alternatives.
> Forwarded available inventory items by verifying stock and scheduled
delivery.
> Sole administrative support for Raleigh North Carolina & Roanoke, VA
field offices.
> Supported Sales and Service group of 4 salesmen, 3 customer relations
managers, 4 service technician managers, and 60 service technicians
throughout NC & VA in a 1,100 square-foot office with warehouse space.
> Managed all office functions, including processing invoices to ~ 40
monthly accounts payable, sales proposals, and call management of ~ 40
calls weekly.
> Answered billing questions for service managers and scheduled technician
appointments for bank and fire alarm customers for sensitive situations.
> Managed all paperwork for annual fire alarm service inspections within
NAC guidelines.
> Used I Procurement to order office supplies, installation supplies, and
uniforms and kept costs down.
> Reconciled FedEx account for shipping and receiving by each technician.
> Submitted all business licenses required for each city and county within
the state for the company.
> Coordinated office relocation in 2009
> Inspected and catalogued all inbound and outbound shipments.
> Created spreadsheets for call management, FedEx invoices tracking, and
customer reports.
> Go-to subject matter expert for administration and helped train 2
administrative assistants remotely in other states.
> Prepared purchase orders by verifying specifications and price.
> Obtained recommendations from suppliers for substitute items.
> Obtained purchased items by forwarding orders to suppliers and monitored
and expedited orders.
> Verified receipt of items by comparing items received to items ordered,
and resolved shipments in error with suppliers.
2000-2004
BTI, Telecommunications, Raleigh, NC BTI telecom provided voice data, cell
phone calling cards.
2000-2001 Administrative Assistant
2001-2004 Promoted to Purchasing Agent
Worked in the Administrative Services Department supporting a building with
800 employees
> Process all Fed Ex, UPS invoices as well as all utility payments for the
office.
> Managed the company vehicle assignments fleet inspections and sales of
the company trucks.
> Oversaw mailroom procedure's, making sure mass mailings were taken care
of.
> Answer multi-line switchboard and direct calls to employee's
> Coordinated office moves and facilities changes
> Process employee ID badges for security of the building.
> Order all office supplies and furnishings for office & corporate
apartment
> Account code and request checks for incoming bills.
Lynn Center for Developmental Disabilities, Raleigh, NC 1992 -
1998
Tammy Lynn center offers residential care and respite care to children with
handicaps and mental disabilities.
Residential Supervisor
Served as Residential Supervisor, in a facility for developmentally
disabled clients.
> Supervised staff and interviewed and screened clients for admission to
the day program.
> Determined basic client needs through administering a variety of basic
assessments, and developing and implementing goals based on staff input.
Coordinated leisure, social, and recreational activities; arranged for
client transportation and provided supportive counseling.
> Assisted residents with activities of daily living, including bathing,
dressing, grooming, and providing basic daily living skills.
> Transferred residents to and from activities and meals according to their
individual service plan.
Served meals to residents in the dining room or the apartment.
Letchworth Village Developmental Center, Thiells, NY 1984 -
1992
A state run facility for severe
Psychiatric disorders and mental illlness
Rehabilitation Technician
Provided care to mentally ill, emotionally disturbed, and mentally retarded
patients in psychiatric hospital.
> Helped patients with their personal hygiene, such as bathing and keeping
beds, clothing, and living areas clean.
> Oversaw day-to-day department operations of the department.
Worked with staff and gave direction and delegated staff
responsibilities.
> Programed with clients and participated in program development.
> Assured services were in compliance with professional standards, state,
and federal regulatory requirements.
> Transported clients to & from Doctor office & school
>
> Followed treatment plans for success of each client, and documented
progress notes weekly.
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