Customer Service Insurance

Roxanne FitzSimmons

** ******** *****, ***** ********, NY 11720, 631-***-****

**********@*****.***

Successful career providing excellent customer service, technical support

and sales in the technology and travel industries. Proficient in

troubleshooting, problem solving, selling, pricing, workflow management

and dispute resolution.

Key Strengths

Customer Service

Technical Support

Troubleshooting

Problem Resolution

Litigation Management

Negotiation

Investigation

Reserve Estimation

Training & Development

Team Leadership

Documentation

Dispute Resolution

Career Highlights

EMBLEM HEALTH INSURANCE, Melville, NY ( 2014

(Privately held company)

Customer Service Advocate: Assists customers with questions

regarding coverage,billing and claim issues for providers.

GLOBAL CONSOLIDATED SERVICES, Lynbrook, NY ( 2010 to 2011

(Privately held company)

Vacation Planner: Remote agent that books travel packages to Europe

AER LINGUS, Jericho, NY ( 2007 to 2009

(Publicly traded international airline)

Remote Reservations Associate: Leading member of remote concierge team

that assists customers with reservations and re-bookings, troubleshoots

service issues.

CNA INSURANCE COMPANIES, MELVILLE, NY ( 1995 to 2000

(Publicly traded multi-lines insurance company.)

Claims Specialist: Investigated, negotiated and settled all lines

commercial claims. Managed claims in litigation and attended in-court

settlement conferences.

LANCER'S INSURANCE, Long Beach, NY ( 1995

(Privately held specialty lines insurance company.)

Claims Examiner: Investigated, negotiated and settled both property

damage and bodily injury claims involving commercial auto and buses.

Managed claims in litigation.

GOVERNMENT EMPLOYEES INSURANCE COMPANY, Woodbury, NY ( 1986 to 1995

(Publicly traded personal lines insurance company.)

Supervisor, Payment Recovery Unit: Managed staff of seven examiners

responsible for the preparation and negotiation of subrogation claims

with adverse parties. Reviewed and authorized cases for arbitration, suit

and outside collection services.

Supervisor, CSR / Direct Handlers: Managed staff of 14 examiners

responsible for the initial insured contact, investigation and settlement

of full liability claims.

Claims Examiner (Progressive Levels of Experience): Investigated,

negotiated and settled personal lines commercial claims. Managed claim in

litigation.

EDUCATION: New York Institute of Technology, Edinboro State University

SUNY, Empire State College, Hauppauge, NY

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