Customer Service Representative

ROBERTO BRUTUS

**-** ****** ******

Toronto, Ontario - Canada

M5B 1B2

Cell Phone:647-***-****

Email:**************@*******.***

OBJECTIVE

CAREER OBJECTIVE: Position in Customer Service

HIGHLIGHTS OF QUALIFICATIONS

3 years' experience in Marketing, Web Support, and customer service.

Trilingual in English, French and Spanish

Able to communicate verbally in Portuguese

Knowledgeable about tort law, evidence law, conflict law, contract law,

etc.

Teamwork focused and ability to work independently under minimum

supervision

Very strong commitment to develop a career in Customer Service; Service

Orientation

Good knowledge of MS Office

Background in Accounts Receivable, Payable, asset valuation, corporate

finance, portfolio Mgmt., performance analysis, financial Mgmt., capital

market, mutual funds,etc,

Analytical with experience developing Management Strategies

4 years experience in managerial, consultancy and research

responsibilities

Ability to interpret statistical data. Understanding of statistical

software for research.

7 years experience in Educational systems.( Teaching, management and

policy)

WORK EXPERIENCE

Customer Service Representative (French and English)

Travel Insurance

Manulife

October 2014- February 2015

Bilingual Customer Service Representative

. Dealing with Educational Assistance payments, Registered Educational

Saving Plan (RESP), Maturity and Scholarship payments, Canada

Education Saving Grant and other Province Educational Saving Grants.

Investment for Children Post-Secondary Education in general.

. Heritage Education Funds Inc.

July 2014 -Sept 2014

Customer Service Representative (French and English)

Aon Hewitt Human Resources Consulting.

August -Dec 2012.

. Insurance, pension and Additional Health care coverage

. Given instructions to client how to allocate their benefit funds in

specific saving, investment and retirement accounts (GICs, RSPs, TFSA,

RIFs, etc...

. Received client claims about reimbursement, life insurance and pension

payment (RSPs)

. Explained to them how to deal with Great West life and Manulife based

on the claims

Bilingual Web Support Agent. (French and English) (www.aeroplan.com )

Aimia Proprietary Loyalty Services Canada Inc. (www.aimia.com )

09/2011- 04/2012

. Responsible for helping customer to purchase, do and complete

transaction online.

. Responsible for reporting all problems discovered on the company E-

store and also analyzing all possible error code appeared in the

company online system.

. Responsible for writing reports to supervisor about new problems and

error codes found in the company E-store web site.

. Responsible for education customers on regular basis how to use the

company web site to purchase products online and also explain to them

the company new promotions for its customers

Bilingual Web Support Agent (French and English)

05/2011- 09/2012

Arvato Digital Services Canada Inc.

. Responsible for stopping hackers that illegally entered customers'

accounts and verified the IP and its worldwide location on the

Internet Global Map

. Responsible for translation of documents, letters, questions, request,

and inquiries from customers and sent responses to them

-Customer Service

Aloplast DUKE Industry. Inc (Windows and Doors)

2009-2010 Toronto, ON

. Responsible for offering and selling the company products to prior and

new customers

. Sale was the mandatory duty in that marketing position

. Effective communications

-Inventory Auditor

RGIS -Inventory, Merchandising and Accounting.

2010 Toronto, ON

Super/Department Stores and Retail Stores Inventories

. Merchandise Inventories

. Periodic Inventory

. Ending inventory (Constant accuracy in accounting methods)

EDUCATION

2009/2012-2013

Business and Finance Studies

University of Toronto,

Toronto, Canada

03/2007- 12/2008

Graduate Diploma in Islamic Studies and Arabic Language (Assessed and

Recognized by ICAS of Canada)

University of Chile www.uchile.cl. Faculty of Philosophy and Humanities

Santiago, Chile

03/2004 - 01/2006

Master's Degree in Educational Management. (Assessed and Recognized by ICAS

of Canada)

University of Diego Portales. www.udp.cl, Faculty of Economics.

Santiago, Chile

10/1997 - 10/2000

Studies in Education/ General Methodology of Language Teaching.

Certification - Languages (Spanish, English, and French)

State University of Haiti. cole Normale Sup rieure

Port-au-Prince, Ha ti (W.I)

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