Customer Service Accounting

Emilio Guadarrama

* *** ****** ***** ********, NY 11207

Cell 347-***-**** ********@***.***

Summary of Qualifications:

Diverse, highly organized, result oriented. Excellent analytical, communication, leadership and interpersonal skills.

Proven track record of accomplishments in improving customer service, accounting operations, and organizational

structure and training. Service oriented decisive leader with proven success in strategic thinking, and problem solving.

Offering years of accounting supervisory and management experience within the Hospitality Industry.

• Hospitality Accounting Accounts Payable Accounts Receivable

• Supervision Management

GL & BS Reconciliations

• Staff Training and Budgets

Commercial

leadership

Billing/Collections Software Conversion

• Ageing Reconciliations

Inventory and Asset P & L Management

Control Payroll Accounting

• Cash Management General Accounting

Professional Experience:

QBE the Americas – New York, NY Oct 2014 – Jan 2015

Accounting Assistant

• Prepared and filed Premium Tax Returns

• Maintained/Updated monthly Calendar of returns due

• Reconciled all QBE premium tax accounts to General Ledger

• Developed/Maintained mail distribution system

• Prepared spreadsheets using excel pivot tables

1199 SEIU Funding – New York, NY Sep 2013 – Oct 2013

Accounting Consultant Temporary

• Developed Excel Spreadsheets for A/R reconciliation program

• Reconciled A/R from Aging to Operating System

• Use of spreadsheets using Excel V Lookup and PivotTables.

• Prepared work papers for corresponding journal entries

Food Bank for New York – New York, NY May 2013 – Sep 2013

Data Collector Temporary

• Collected data from clients from Food Pantries and Soup Kitchens

• Compiled collected data and submitted for review fund allocation

• Prepared work flow and review of data collections from various locations

Ram Hotel Management, LLC – Columbus, GA Sep 2012 – Feb 2013

Staff Accountant

• Developed Standard Operating Procedures for Human Resources

• Restructured Accounts Payable Processing

1

• Instituted new Payroll processing system

Macon Housing Authority – Macon, GA Nov 2011 – May 2012

Staff Accountant Temporary

• Developed Standard Operating Procedures for three HUD programs

• Prepare monthly General Ledger analysis and corresponding Journal entries

• Prepare Financial Statements

PeachState Hospitality, LLC – Warner Robins, GA Jun 2010 – Nov 2011

Office Manager/Bookkeeper

• Reorganized accounting office to ensure timeliness of reporting and month end close

• Developed overall budget process for 8 properties

• Assisted in pre-opening operations of two new properties

• Developed Standard Operating Procedures for all properties managers in reporting and accounting

Various Consulting Engagements May 2005 – May 2009

GS Development, LLC – Tifton, GA

Accounts Payable Coordinator

• Developed new Standard Operation Procedures (SOP’s) for Accounting Department

• Developed new Standard Operating Procedures for M3 Accounting System

• Asset Management and Inventory controls by providing monthly reports to management.

• Reconciling GL Ledger, Accounts Payable, Accounts Receivable, Sales & Occupancy Tax

Musca Law – Naples, FL

Accounts Receivable/Intake Officer

• General Ledger and Bank Statement Reconciliation

• Developed internal control policies, guidelines and procedures for activities such as Cash, Credit

Management and Accounting

Royal Poinciana Golf Club – Naples, FL

Accounts Receivable Supervisor

• Developed new Accounts Receivable Procedures

• Developed new Direct Billing

• Reduced Accounts Receivables over 90 days to normal status

Holiday Inn International Drive – Orlando, FL

Accounting Consultant

• Reduced outstanding Receivables 60 - 120 days past due by 95%

• Established new Billing, Credit, Collections and Accounts Receivable Standard Operating Procedures

(SOP”s)

Education and Training

2

International College – Naples, FL

Bachelors of Science in Accounting – December 2003

Computer Skills and Training

• Word, Excel (V Lookup, • Club Connect, ADP,

QuickBooks, M3,

Opera, AS400

PivotTables), Access, HIS/Sys 36, ADP,

PowerPoint, PeopleSoft

3

Contact this candidate