Customer Service Manager
Resume:
Cierra D Dixon
**** ******* ****** ***** ***. D1
Wilson, NC, 27893
******************@*****.***
Objective:
To secure a full-time position as a call center representative with a reputable and growth-
oriented company.
Work Experience:
H&P Business Center 252-***-****
1301 G Ward Blvd, Wilson, NC 27893
Receptionist
02/2010 - 01/2015
Assisted and greeted customers, received and made phone calls for the company. Operated
switchboard. Did short hand. Printed, faxed, filed, copied, and scanned information.
Received and deposited payments. Distributed mail throughout the company. Operated
cash register. Stocked items.
Lowe's Home Improvement 252-***-****
2501 Forest Hills Rd W, Wilson, NC, 27893
Cashier/Stocker
02/2009 - 08/2009
Assisted customers, operated cash register, received and distributed payments, stocked
items, cleaned floors.
ROSS 252-***-****
3401 Raleigh Rd Pkwy, Wilson, NC, 27896
Cashier/Stocker
10/2008 - 01/2009
Assisted and greeted customers, received and distributed payments. Stocked items,
operated cash register, did price mark down. Cleaned stock room, restrooms, and floors.
McDonald's 252-***-****
2802 Raleigh Rd Pkwy Wilson, NC, 27893
Cashier/Cook
01/2007 - 10/2008
Assisted and greeted customers, cooked on grill, stocked items, received and distributed
payments to/from customers, cleaned grill, cleaned restrooms, stocked items.
Education:
Hillside High School
3727 Fayetteville Rd, Durham, NC, 27707
Diploma in General Studies, GPA: 3.0
2002 - 2006
Took general educational courses to further my education. Took JROTC for 4 years.
Wilson Community College
902 Herring Avenue E., Wilson, NC, 27893
N/A in Paralegal, GPA: 2.9
2006 - 2007
Took general education courses to prepare for Paralegal and Early Childhood Development
programs. Did work study program for a year as a receptionist.
Stratford Career Institute
8675 Darney Rd, Mount Royal, QC, H4P
N/A in Administrative Assistance/Secretary, GPA: 3.0
2014 - Present
Currently enrolled to receive Administrative Assistance/Secretary degree and Spanish As A
Second Language degree.
Skills:
Type 60 wpm
Verbal communication skills
Phone skills
Listening skills
Data entry skills
People skills
Customer service skills
Attention to detail skills
Multi-tasking skills
Excellent people and customer service skills
Time-management skills
Ability to work in a fast-paced environment and remain calm while doing so
Able to accept criticism
Strong interpersonal and communication skills
Analytical and problem-solving skills
Microsoft Office Programs (Word, Excel, PowerPoint, Access, Outlook)
Advanced skills with Microsoft Word, Excel, PowerPoint, and Publisher
Social Networking skills
Adobe skills
Blackboard skills
eCommerce skills
REFERENCES:
Lisa Ruffin: CNA 252-***-****
Kimberly Knight: Bank Teller 252-***-****
Helen Mercer: Assistant Manager 252-***-****
Contact this candidate