Customer Service Representative
Resume:
Shelley Maynard
**********@*****.***
Objective: A motivated administrative professional seeking a position in a challenging environment. Over 5 years experience successfully providing administrative and secretarial support. Well developed communication and customer service skills with the ability to efficiently plan and manage multiple assignments to meet deadlines.
Qualifications:
• Solid experience in implementing office policies and procedures
• Strong background in client relations
• Demonstrated ability to work independently to efficiently complete assignments
• Oral and written communication skills
• Accuracy and attention to detail
• Proven ability to organize and accomplish a number of projects within time constraints
Professional Experience:
• Client Service Representative- Animal Hospital of Nashua, Nashua, NH ( 12/11-Current)
o Handling high volume of client telephone calls while balancing in house client, patient and team needs
o Report to ICU technicians and physician regarding referrals and client/patient needs
o Reviewing client accounts to match client needs with correct service and/or product
o Maintaining a calm and efficient emergency room
o Maintaining a clean work environment
• Medical Receptionist- Talamo Hatch Laser Eye Consultant, Waltham, MA
o Registering new patients and updating existing patient demographics by collecting detailed patient information including personal and financial information.
o Facilitate patient flow by notifying the providers of patient arrivals, delays, and communicating with patient and clinical staff
o Respond to patients, prospective patients, and visitor inquires in a courteous manner
o Answer phones while maintaining a polite, consistent phone manner using proper telephone etiquette.
o Protect patient confidentiality
• Certified Nursing Assistant- Town and Country Health Care ( 06/2012 –Per diem)
o Patient care including vital signs, cleaning, moving patients
o Obtaining and recording accurate patient information
o Reporting to the nursing supervisor
o Assisting in admission and discharge of patients
• Optical Supervisor/Optician- Luxottica Retail, Burlington, MA (09/2004-01/2011)
o Keeping accurate patient and business records
o Organizing the development and productivity of the business by insuring daily, weekly, and monthly goals were met
o Preparing reports and payroll information for staff and supervisors
o Interpreting optical prescriptions written by optometrists and/or ophthalmologists
o Following standard coding guidelines and detailed patient records to submit accurate insurance claims
o Keeping office supplies stocked by anticipating inventory needs and placing orders
• Receptionist/Optician- U.S Visions, Salem, NH (09/2003-9/2004)
o Filing and organizing patient files
o Answering phones, single and multilined
o Scheduling appointment
o Organizing and cleaning the office and exam rooms
o Customer service- greeting patients, assisting with paperwork
• Education:
o Middlesex Community College, Bedford, MA (2012)
o Greater Lowell Tech. School, Tyngsboro, MA- Adult Education Nursing Aide Program (01/2012-04/2012)
o Alvirne High School, Hudson, NH ( Graduated 2002)
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