Customer Service Representative

Brittney Jones

Customer service expert

Indianapolis, IN 46235

***********@***.*** - 317-***-****

Goal-oriented individual who works well both independently and as a team player, able to set priorities to

achieve immediate and long-term goals and meet operation deadlines. Easily adapt to new concepts and

responsibilities. Recognize for professional work ethic and dedication to employer.

WORK EXPERIENCE

Customer Service Representative

Carrington mortgage - Fishers, IN - September 2014 to Present

Responsibilities

-Process lending related payments, disbursements, payoffs and general ledger

-Respond to payoff requests and prepares payoff documentation and mortgage releases

new loan data entry

-Process property tax bills including receipts and disbursements

-Coordinates escrow analysis

-Pays insurance bills from customers escrow accounts

-Monitors nsf checks and exceptions reports

-Balances daily work and filing correspondence

-Research and respond to request for information

-Preforms quality reviews of mortgage and consumer loans

Skills Used

Typing skills

Multitasking

Customer skills

The ability to deescalate calls

Listening skills

Customer Account Executive 1

Comcast cable - Indianapolis, IN - January 2013 to Present

Responsibilities

……Responsible for promoting and selling Comcast products and services

……Setting up new services as well as transferring services

……complete basic troubleshooting for trouble with services

……explain previous & current bill

……process payments

……collections

……complete damage claim tickets,equipment research, etc

Accomplishments

……Meeting Monthly goals/stats which resulted in points available to shop/gift cards

……Weekly/monthly incentives

Skills Used

……Customer service

……Sales

……basic troubleshooting

……the ability to handle escalations

Customer Service Representatives

Xerox - Anderson, IN - December 2011 to July 2012

Process payments-debit /credit/check by phone

• Activate Cell Phones/disconnect services

• Basic tier 1 Tech

• Bill specialist

Sold Verizon wireless products

Packer

Packer-Walmart.Com Warehouse-OHL - Plainfield, IN - October 2011 to December 2011

Plainfield, In

• Pack Wal-Mart items purchased online on Walmart.com

• Packing 50 items a hour within a 10-12 hour time span

• Ormd certified

• Completed hazmat training

Warehouse Worker

Sony's Warehouse - Fishers, IN - September 2011 to October 2011

Put cd's together

Box up cd's for shipment

Product Processor

Stericycle Warehouse - Indianapolis, IN - July 2010 to August 2011

Sorting products for processing and shipment

• Standard and repetitive lifting throughout the shift (30-60 pound)

• Upload containers from transport vehicle, transferring those containers to another vehicle

• Reload clean supplies onto transport vehicle

• Meeting daily number of processed items-480

Ad set/Cashier/Sorter

Kohl's - Vincennes, IN - February 2010 to July 2010

Responsible for setting promotional and non-promotional signs according to established guidelines in order

to meet Company Standards

• Works independently and on a team as assigned

• Carries out job related tasks as assigned by the supervisor

• Audits ad set and signing for accuracy

• Perform/assists with sales floor and fitting rooms recovery, price changes, replenishments, housekeeping

duties, and inventory

Receptionist

Student Rec. Center - Vincennes, IN - August 2009 to July 2010

Answer the telephone, screen, and direct calls

• Take and relay messages

• Provide information to callers

• Tidy and maintain the receptionist area

• Take daily count of number of guest entering building

Beauty Shop Assistant

New Direction Hair Salon - Indianapolis, IN - December 2006 to July 2009

Answering the phone

• Booking Appointments

• Applying perms and color to hair, and/or rising them out • Greeting Customers

• Organizing each work stations

• Providing snacks and beverages to the clients

• Restocking product shelves

• Running errands for the salon staff

• Shampooing, coloring, and drying clients hair

• Washing used towels

HOSTESS/SERVER/CASHIER

Ihop - Indianapolis, IN - September 2005 to May 2006

graciously greets guests, escorts them to their table

• Ability to serve customers in a fast and reasonable time. Provides menus, and informs guests of name of

their assigned server, adjusting patron seating flow to balance customers among the stations

• accepting payment for food and beverages, and making proper change

• ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate,

or assemble very small objects

EDUCATION

Ivy Tech Community College

May 2011 to Present

Vincennes University- Communication/Journalism and Special Ed. Sign Language - Vincennes, IN

August 2009 to December 2010

ADDITIONAL INFORMATION

Computer Skills

• Microsoft Word

• Excel

• Power Point

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