Customer Service Administrative Assistant

Shannon Snow

Honesdale, PA

*********@*****.*** - (570) 251- 9409

WORK EXPERIENCE

Auction Assistant

Dotta Auction Company

Track, and record all relevant data for Auction

• Direct Client interaction

• Set up and Clean-up for Auction

• Complete working knowledge of the specific software

• Catalog creation, and maintenance for upcoming and ongoing Auctions

Senior Administrative Assistant

PCN Express - 2012 to 2014

Direct Client Relations

• Inventory of new items Post-auction

• Create and maintain accurate sales catalogs

• Shipping and Receiving

• Payroll

• Estimates for various enterprises

• Consignment agreements, authorizations and returns.

• Managed All eBay and other online commerce (including hiring and supervising employees in that

department)

• Quickbooks utilization

Front Desk Receptionist and Chiropractic Assistant

Keystone Chiropractic and Wellness Center - 2011 to 2012

Maintain and Update client scheduling for two Doctors, and several massage therapists.

• Handle all payments

• Take all phone calls regarding many aspects of the office.

• Created a Microsoft excel based scheduling system

• Assisted with several therapies, including decompression, and laser treatments.

• Filing, retrieving and updating patient files.

• Obtain Pre Certs, and Pre Authorizations from various insurance companies.

Customer Service Specialist

Franchise Enterprise - October 2010 to May 2011

n Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and

resolve customer issues with expediency.

n Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed

upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of

key accounts.

n Created a highly efficient inter - office filing system.

n Praised by management attention to detail, exemplary customer service delivery and team-player attitude.

n Often used by management during training as an example of how Customer relations should be.

Administrative Assistant

Reapers Revenge Inc - March 2008 to September 2009

n Was responsible for new hires, orientations, trainings, and terminations.

n Performed employee reviews

n Maintained up to date payroll reports for all employees.

n Created and enforced all schedules, including total working hours, breaks, and break coverage.

n Managed all existing employees in my departments

SKILLS

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database & Records Management

Executive & Administrative Support Reports & Spreadsheets Complaint Handling Rapid Data Entry

Management and HR experience Computer Skills: Word Excel PowerPoint Windows Vista/XP Quickbooks,

Information retrieval

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