Management Human Resources

KIMBERLY BETH INGRAM

*********@*****.*** ***.*********@******.*** (M) 248-***-****

INFORMATION TECHNOLOGY EXECUTIVE

Rapidly advancing 15-year career. Results driven executive leader offering to you my diverse talents culminated of

Leadership, Business Acumen, Technology, Program Management, Professional Development Creation, K12 and Higher

Education leadership that can be utilized to help propel your organization forward.

Grounded solidly on business and economic value and able to combine strong business and technical acumen

with the skills of an engaging communicator talented in influencing stakeholders and inspiring action across all

levels of an organization.

Viewed as a Valued member of senior executive teams, a seasoned leader with a broad based perspective to create

pragmatic strategies and vision designed for maximum return without the sacrifice of quality. I have an innate

talent for leveraging corporate culture to steer results.

AREAS OF EXPERTISE

Strategic Planning Process Improvement System and Implementation

Tactical Planning & Execution Mentoring Integration

Time & Resource Optimization Organizational Design & Profit & Loss Management

Risk Management Restructuring Program & Project Management

Corporate Mission Fulfillment Team Building Enterprise IT Systems

Change Management Leadership RFP and Proposal Development

INDUSTRY EXPERIENCE

IT Consulting Education Utilities

Professional Services Health Care

Automotive Government

Auto & Health Insurance Non-Profit

LEADERSHIP EXPERTISE

Leadership

Participates in developing a vision and strategic plan to guide the organization

Act as a professional advisor to the Board of Director on all technical aspects of the organization's

activities

Foster effective team between the Executive Director and staff

Represent the organization at community activities to enhance the organization's community profile

Operational Planning and Management

Develop an operational plan which incorporates goals and objectives that work towards the strategic

direction of the organization.

Ensure that the operation of the organization meets the expectations of our clients.

Oversee the efficient and effective day-to-day operation of the organization.

Draft policies for the approval of the Board and prepare procedures to implement the organizational

policies; review existing policies on an annual basis and recommend changes.

Ensure that personnel, client, donor and volunteer files are securely stored and privacy/confidentiality is

maintained.

Human Resources Planning and Management

Determine staffing requirements for organizational management and program delivery

For the technology department oversee the implementation of the human resources policies,

procedures and practices including the development of job description for all staff

Recruit, interview and select staff that have the right technical and personal abilities to help further the

organization's mission

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Ensure that all staff receive orientation to the organization and that appropriate training is provided

Implement a performance management process for all staff which includes monitoring the performance

of staff on an on-going basis and conducting an annual performance review

Coach and mentor staff as appropriate to improve performance

Discipline staff when necessary using appropriate techniques; release staff when necessary using

appropriate and legally defensible procedures

Program Planning and Management

Oversee the planning, implementation and evaluation of the organization's programs and services

Ensure that the programs and services offered by the organization contribute to the organization's

mission

Monitor the day-to-day delivery of the programs and services of the organization to maintain or improve

quality

Oversee the planning, implementation, execution and evaluation of technical initiatives

Financial Planning and Management

Work with staff and Finance to prepare a comprehensive budget

Participate in fundraising activities as appropriate

Approve expenditures within the authority delegated for the department

Ensure that sound bookkeeping and accounting procedures are followed

Administer the funds of the organization according to the approved budget and monitor the monthly

cash flow

Provide constituent superintendents with comprehensive, regular reports

Community Relations/Advocacy

Communicate with stakeholders to keep them informed of the work of the organization and to identify

changes in the community served by the organization

Establish good working relationships and collaborative arrangements with community groups, funders,

politicians, and other organizations to help achieve the goals of the organization

Risk Management

Identify and evaluate the risks to the organization's people (clients, staff, management, volunteers),

property, finances, goodwill, and image and implement measures to control risks

Knowledge, Skills and Abilities

Knowledge of leadership and management principles

Knowledge of current community challenges and opportunities relating to the

mission of the organization

Knowledge of human resources management

Knowledge of financial management

Knowledge of program & project Management

TECHNOLOGY SKILLS & CAPABILITIES

Expert at managing large-company, mission-critical technology operations through rapid change and

growth, leading large-scale programs and projects, and increasing cost savings, efficiency, and

productivity.

Operate fluidly in (1) strategic leadership, (2) Organization Alignment and (3) team-building to ensure

positive business outcomes for organizational efficiencies.

Demonstrated ability to make technology a full business partner and innovation-engine for large global

companies. Able to lead with vision, execute at the detail level, and deliver world-class technical

solutions.

Skilled change manager with a strong record of success in managing Information Technology Initiatives

to support organizational goals, even through periods of high growth and ongoing acquisitions, and

decreases in spending.

Strong, fair-minded technology leader able to win employee loyalty. 15+ years of successful advancement

in Information Technical leadership roles.

Effectively align technology to business initiatives

Tecnology Staff alignement and reorgnaization

Faculty Technology Professional Development

Collaborated with constituents on the technical execution of strategic vision and direction.

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Instituted solutions that align to customer needs thus creating a robust customer

Lead IT strategy and operating planning through collaborative innovation

Develop, track, and control the information technology annual operating and capital budgets.

Keep current with trends and issues in the IT industry, including current technologies and prices.

Advise, counsel, and educate executives and management on the technical impact of various options and opportunities.

As a liaison ensured cohesive relationships between internal IT resources and external entities and partners.

Ensure compliance with regulatory requirements, best practices, and policies and procedures.

Implement program management methodologies to ensure projects are delivered on schedule and budget.

Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring

of IT systems performance.

activities when the dean is unavailable

Academic Leadership – provide leadership for and coordination of all academic programs offered, including strategic

planning, resource allocation, implementation, evaluation and continuous process improvement.

Set the direction on key initiatives involving IT.

Promote strong communication channels between IT and business stakeholders understanding that IT is a critical

support function for the business.

Self-motivator, independent, cooperative, flexible and creative

Highly developed critical evaluation skills and the ability to assess situations quickly and accurately

Strong presentation skills with the ability to articulate the complete and balanced analysis and implications of a

solution

Proven ability to support stakeholder buy-in for application and technical designs

Ability to act in a lead role to manage day to day department activities when the situation arises

Ability to support a positive work environment that promotes service to the business, quality, innovation and teamwork

Ability to ensure timely communication of issues/points of interest

Supports Board level committees and strategic planning events, as well as special Ad Hoc committees as requested.

Oversee the IT department and development of projects and programs to advance corporate objectives.

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INDUSTRY TECHNOLOGIES

Application Development Mobile Initiatives

PM, Application, &

System Implementation Cloud-based Computing

Methodology Development

System Integration New Product & Technology

Information Architecture

Launch

Application Infrastructure

Global PMO Management

Global IT Outsourcing

Field Services & Support

Web-based Solutions

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METHODOLOGIES

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System Development Project Management

Life Cycle (SDLC) Body of Knowledge

SCRUM Agile (PMBOK)

PROFESSIONAL EXPERIENCE

Duration: 06/2014-PRESENT

WAYNE RESA

Executive Director / CIO - Contract

Responsible for the successful leadership and management of the technology department within the organization according to

the strategic direction set by the Board and Superintendent.

Duration: 06/2012–06/2014

SYRACUSE UNIVERSITY

Assistant Dean & Technology Director

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Served in a dual role as Executive Director of Technology for the university at large and equally waited Assistant Dean for

Newhouse. For University Technology Services role I provided strategic leadership and direction for academic technology

applications, initiatives, and support services across the spectrum of instructional technology functions that facilitate faculty and

student work in the areas of teaching and learning, in the classroom and online. Assumed an advocacy role on behalf of faculty

and students in campus matters related to teaching and learning with technology and provided leadership in planning related to

curriculum development, e-learning, and other instructional technology initiatives that facilitate the academic mission. Ensured

technology issues and requirements were incorporated into the overall technology plan, and promoted the use of technology in

support of educational and research missions, built internal and external partnerships. with the Office of the Provost, the

Library, and other campus areas as appropriate to work collaboratively toward institutional strategic goals that can be addressed

by instructional technology.

As Assistant Dean I served as an educational executive responsible for vision and strategy in support of the Dean’s academic

initiatives for the Newhouse School of Public Communications and confident on strategic initiatives. Established the Newhouse

School's academic strategy to align to technical advances creating solutions that enhanced teaching, learning, and scholarship

within the Newhouse School. Provided oversight of alignment of academic endeavors to 21st Teaching and Learning initiatives.

Sat on Dean’s Cabinet, Academic Executive Committee, Navigating New Media Committee, significantly involved in designing

and implementing plans for the new Newhouse Production Studio building. Aligned global 21st strategies to Newhouse faculty

development initiatives.

Duration: 2000–2012

COMPUWARE CORPORATION

$929M technology performance company providing software, services and best practices to global clients.

Program Director

Devised strategies and lead the execution of large-scale IT initiatives for Compuware Corporation, a global

technology company with responsibility for budget planning and tracking, strategic planning, and tactical

execution. Established program budgets; Oversaw and reported out on Profit & Loss statements quarterly to

internal management.

Result: Provided increased revenue, cost savings, streamlined processes for a multitude of $200k-$250M

clients

Executive Director, Information Technology Academic Initiatives for Detroit Public Schools Client

Designated Executive Director with management responsibility of multimillion-dollar budget to develop

technology vision and strategy to induce a 21st Century Teaching and Learning Environment district wide.

Managed, established and maintained C Level external vendor relationships as well as internal cabinet level

relationships. Directed a staff of 135 direct reports. Oversaw implemented systems, applications and processes

supporting the district’s strategic learning goals. Introduced new Curriculum Software Procurement Process; led

deployment of 40K netbooks and 5K desktops; established policies and procedures for new technology;

developed role of Technology Coaches; produced project management methodology to implement Portfolio

Management Application.

Results: Approved all district technical curriculum based budget spends district wide. Lead and directed the

execution of the strategy to implement the technology vision of a 21 st Century Teaching and Learning

environment which resulted in the deployment initiative of 40k Netbooks, 5k desktops, printers and other devices

to create a 21st Century environment. Provide director level oversight and management for all district level

curriculum based technical implementations which were: Renaissance Learning; Learning Village; Data Director;

Dibels; Burst; Discovery Education; Knowledge Delivery Systems; established project based learning concepts;

implement online professional development (PD) district wide; worked with KDS to refine content development

of 21st Century materials; lead efforts to ensure integration of educational web2.0 teaching applications into

curriculum district wide; infused 21st century concepts throughout the teaching body district wide: Established a

21st Century Teaching & Learning Framework to be rolled out district wide; established in-depth professional

development framework. Developed a Project Management Methodology structure to support the district.

DETAILS: Establish strategies and vision for all of the academic technology initiatives; provide oversight of all

curriculum technology-based initiatives; Lead and directed curriculum based technology initiatives from a

technical, program, and professional development perspective. Responsible for establishing methods to integrate

technology, applications, and resources to create a 21 Century Project Based Teaching and Learning Environment.

Serve as escalation point for all schools personnel. Developed job description and qualifications with labor

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relationship in an effort to staff the district with 135 technology coaches. Attend executive Academic Affairs

meetings; escalated risks and issues; coordinate conference logistics and agenda for monthly principal’s

conferences; attended meetings on behalf of the Deputy Chief of Academic Affairs as required. Attend weekly

executive level meetings daily. Stay abreast of all technology curriculums trends; represented the district at

various conferences and organizations.

INTERNAL COMPUWARE ROLE & ACHIEVEMENTS

• Director of Governance Practice - Debuted this 1-year position designed to strengthen governance processes for the

organization to stay competitive.

• Program Director – Directed efforts of the Compuware FY10 Global Sales Training Event- Implemented Global

Campaign for sales directors, managers, sales teams and marketing departments on new solution selling approach and

processes. Worked with Product VP’s across nine different product lines to develop course curriculum and training

materials; coordinated and facilitated executive status meetings with multiple VP’s and directors throughout the

organization; directed logistic efforts for 250 sessions over 4 days, global travel, and local transportation.

• Program Lead PMO Quality Assurance – conducted Program & Project audits of projects to ensure alignment of

forecasted verses actual scope, deliverables and profit.

• Proposal Development – Delivered major competitive wins through work on RFP responses. Launched Proposal

Development Department with formal policies and procedures. Trained sales directors and managers on proposal development

process to transition role to

• PM Professional Development:

o Provided strategic direction for 6-month internal cross-training program providing employees with rotational

assignments.

o Provided vision and strategy to institute GM training program for our employees assigned to or placed on

GM assignments. This increased value add to our GM clients as our resources were familiar with their

delivery process methodology when assigned thus reducing the learning curve other vendors had when

engaged on a GM account.

• Global Learning – Worked with HR Established vision and strategic plan to institute global learning programs for the

organization; worked on committee with HR regarding strategic alignment for career path development programs to

sharpen skills of employees worldwide.

COMPUWARE CLIENT REPRESENTATIVES

Program Director, General Motors OnStar (36 months) – Restructured PMO to support agile, development &

Infrastructure Activity for a productivity cost savings of $20M annually.

Program Director, General Motors OnStar (48 months) – Tech Refresh Upgrade saved the organization in

excess of $10M in productivity and increased revenue through competitive market share offerings.

Program Director Automation Initiative BCBSM – Blue Cross Blue Shield of Michigan (24 months)

Program Director Liaison General Motors Global IT Outsourcing Strategy (24 months)

Program Director Liaison GMAC Global IT Outsourcing Strategy (24 months)

Program Director, Detroit Public School Food Services (24 months)

Program Manager, Oakland Community College (24 months)

Executive Director, Information Technology Academic Initiatives for Detroit Public Schools Client (48

months)

PREVIOUS EMPLOYMENT

Account Executive; Project Manager; System Analyst, SymCon Duration: 1989–2000

Government / Health Care – Wayne County Mental Health Agency; Government – SOCWA/SOCRA

Health Care – DMC & Henry Ford Hospital; Detroit Medical Center; Detroit Water and Sewerage Department;

Government – City of Detroit Law Department; Automotive – Ford / Mazda

Government – City of Detroit Worker’s Compensation

Program Manager, Indus International Duration: 1987-1989

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Program Manager, Innovative Technologies & Design (ITD)

EDUCATION & CERTIFICATIONS

M.A. in Education Technology

Project Management Professional (PMP) Certification,

B.S. Administration, Concentration in Public

2003

Administration

Six Sigma Green Belt Certification, 2005

PROFESSIONAL AFFILIATIONS

National Association of Professional Women Michigan Council of Women in

PMI – Great Lakes, Ann Arbor and Rochester NY Chapters ISTE – Board of Directors for PD

Michigan Association for Computer Users Detroit Public School Mentoring Program

Black Data Processing Associates NAPW Women of the Year Education Innovation

Speaker at Florida Educational Technology Conference President NAPW Tri-County Chapter

Guest Speaker Women of Courage & Achievement Awards 2014

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