Customer Service Accounting

Location:

Posted:

May 12, 2015

TRACY BUDHRAM

**-** *** ****** ******** Hill New York, 11418•************@*****.***•631-***-****

OBJECTIVE

Obtain a challenging position in Accounting with room for upward mobility and mutual growth.

EXECUTIVE SUMMARY

Brings well-rounded skills set derived from diverse professional experiences combined with accounting, financial

and leadership skills.

EDUCATION AND TRAINING

Devry College of New York New York, NY

Bachelor of Professional Studies in Business Administration

Concentration: Accounting

GPA: 4.0 /Dean’s List

Expected Graduation: June 2016

PROFESSIONAL SKILLS

Accounting and Financial Accounting Skills

• Familiar with GAAP and FASB standards

• Proficiency in reporting, journal entries, and account reconciliation

• Exceptional communication and interpersonal skills; adept in forming strong working relationships with

diverse internal and external business partners

Interpersonal and Teamwork Skills

• Interacted with a wide variety of personalities while satisfying customers and suppliers

• Supervised workflows, and delegated tasks; team coordination abilities and independent work ethics

Computer Skills

• Proficient in Microsoft Excel, Microsoft Word and Outlook.

EMPLOYMENT EXPERIENCE

ABC Global Systems New York, NY 08/2012 -Present

Customer Service Supervisor

• Solve customer related issues, including billing and chargebacks while providing excellent customer care

• Design spreadsheets to enter customers’ data and trends

• Analyze customers’ contract and processing rates with competitors to ascertain savings and refund.

• Cut customers’ cancellations up to 75% by negotiating better pricing packages

• Report to Senior Management and supervise other customer service representatives

ABC Global Systems

Analyst clerk/Refund Clerk/ Receptionist

• Conduct analysis of monthly merchant statements to cut customers’ costs from competitors

• Developed the Refund Department and ensure the accurate computation of refunds paid

• Provide excellent customer care and route incoming calls

• Filing of documents for merchants, contractors and suppliers