Office Technical Support

Matt Slater

**** ******** ****** . **********, ******** . 40216 . 216-***-****

********@****.***

Objective: To obtain a PC technical support job

Education: Bachelor of Arts

May 2003

Kent State University

Kent, Ohio

Major: Pan-African Studies; Minor: Political Science

Overall GPA: 3.74

Graduated Magna Cum Laude

Certifications: CompTIA A+, CompTIA Network+

Clearances: ADP II Security Clearance

Computer Skills

Applications: Microsoft Office 2007, Microsoft Office 2010 Professional,

Microsoft Security Essentials, Microsoft Internet Explorer,

Norton System Works, Iolo System Mechanic, Avast Antivirus,

Mozilla Firefox, Google Chrome, UPS Worldship, LANDesk

Management Software

Operating

Systems: Microsoft Windows XP, Microsoft Windows Vista, Microsoft

Windows 7

Hardware Skills: Troubleshoot and assemble a variety of PC hardware,

assemble and configure TCP/IP based wired and wireless

networks, install and troubleshoot a variety of laser and

inkjet printers

Related

Experience: Smart IT Staffing

Louisville, Kentucky

Helpdesk Coordinator contracted to Humana Government Business

2013-2014

Provided helpdesk support for a group of about 1,000 users

both locally and remotely in person, via email, over the

phone, and via Instant Messaging, explaining technical terms

in user-friendly language; troubleshooted PC, network, and

mobile device issues users reported they were having and

updated the tickets with the steps used during

troubleshooting; prepared Desktops and Laptops for users by

imaging them, then installing the appropriate hardware and

software as dictated by their job requirements; assisted in

the transition of users from physical workstations to a VDI

platform; kept inventory of computer equipment and related

supplies; worked on IT projects as assigned.

University Church of Christ

Cleveland, Ohio

Office Assistant

2005-2013

Administered and troubleshooted the Local Area Network and

Internet connection; evaluated the purchase of and deployed

new computers; typed out, made copies of Wednesday night

Bible Study lessons; proofread and created the weekly

bulletin; created flyers for upcoming events in Publisher;

helped assemble the PowerPoint presentations for the Sunday

morning sermon

Other

Experience: Angstrom Graphics

Cuyahoga

Heights, Ohio

Equipment Operator-Fulfillment Department

2003- 2013

Operated different pieces of equipment; loaded and caught

products off of machines; trained 10 other workers and led

many others by example; performed quality assurance functions

including making sure cartons contained correct product and

cartons were on proper pallets; performed some material

handling duties; troubleshooted the UPS shipping computer;

contributed to the smooth functioning of the department;

carried out whatever tasks needed to be carried out that day

including filling orders, operating equipment, and ordering

supplies

Honors: Recipient, Team Award from Humana Government Business

Recipient, Senior Award from the College of Arts and Sciences.

Member, Golden Key International Honor Society.

Participant, 2002 Model Organization of African Unity and

2003 Model African Union.

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