Customer Service Representative

Jay Yoshizawa

425-***-**** ******@*****.*** **** 169th Ave NE, Bellevue, WA 98008

Providing excellent team work and solid work ethics

CSG Services- Bellevue, WA March 2015- May 2015

Marketing Rep Contract position

• Product awareness and education.

• Directing companies to training and business development.

• Helping partners navigate company websites and partner information.

• Renew their business relationships and licenses.

Aerotek-TalentWise-Bothell, WA June 2014-December 2014

Pre-employment Verification Contract position

• Review and verify job applications. Checking for accuracy and discrepancies using various tools.

• Email job applicant and client of any discrepancies found within application relating to education and work history.

• Data entry- accurately notating clients account.

• Working with other departments to complete background checks.

DataSphere Technologies- Bellevue, WA February 2014-April 2014

Customer Success Advisor

• Assisted Advertisers with their online advertising package. Guided them on achieving maximum results.

• Collected and processed past due amounts. Negotiated adjustments in the price and overall package contents.

BioGenesis Nutraceuticals- Mill Creek, WA March 2012-October 2013

Customer Service Representative Laid off / downsizing

• Received and processed orders from clients. Upselling and recommending other products. Consistently exceeded job

expectations and goals. Assisted with process and improvements for operations.

• Assisted sales and marketing in promoting products; planning and arranging trade shows, conferences, travel and shipping

arrangements. Worked with former Marriott and hospitality industry contacts for best results.

Wyndham Vacation Ownership- Redmond, WA May 2006- Sept 2011

Vacation Planning Counselor

• Assisted Owners with planning their vacations

• Multi tasked using multiple software programs and the internet while serving the owner.

• Collected membership dues and posted to accounts.

• A team member of the resort information audit update.

Marriott International October 1998 - March 2006

05/2004 - 03/2006: Marriott Redmond Town Center- Redmond, Washington.

• At Your Service Agent:

• Recorded guest comments into data system and dispatched assistance if necessary to rectify any problems.

• Graveyard Night Auditor / Front Desk – Manager on Duty:

• In charge of all hotel night operations. Processing of night audit reports for corporate office and department heads.

• Provided the utmost in guest services and provided guidance to fellow teammates on duty.

• Cross trained with various departments including Housekeeping, Loss Prevention, Banquets, Food and Beverage to cover when

and where as needed.

10/1998 - 05/2004: Renaissance Wailea Beach Resort- Maui, Hawaii (Now closed. See Reference Cyrus Keyhani below)

• Guest Services Attendant: Greeted guests upon arrival. Supervised the Bell and Valet staff to ensure a smooth arrival and

departure from the hotel for individuals, VIP’s and large groups arriving on motor coaches.

• Projects: Assisted Information Technology Director with computer hardware installation at the Renaissance and the Maui

Marriott Resort.

• Initiated, Designed and built an overhead surf board rack to reduce damage and liability to resort.

• Researched and negotiated a lower cost for a new gas powered golf cart to transport guests around the resort.

EDUCATION, PROFESSIONAL TRAINING AND CERTIFICATION:

August 1987 – May 1991 University of Hawaii at Hilo General Agriculture

A.S Degree Greenhouse operations & Landscaping

August 1984 – May 1987 Maui Community College

RECOGNITIONS:

White House Communications Agency Certificate of Appreciation: 8/2004

Marriott Associate of the Quarter: 9/2004

COMMUNITY SERVICE:

Maui Visitor Industry Charity Walk. 1999-2002; Marriott’s Spirit to Serve. Repaint none profit cabins. Carnation, WA. 9/2004; Camp

Korey (Camp for children with terminal illness), Carnation, WA 2009-2011; Race for the Cure; Backpacks for Children.

University of Hawaii Alumni Northwest Chapter- Fundraising and Public Relations Chairperson.

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