Front Desk Officer
Resume:
DEEPAVENI A/P VEEMAN
**A PERSIARAN JATI *, TAMAN MERU 3C2 JELAPANG, IPOH, PERAK DARUL
RIDZUAN (HOMETOWN)
TEL: 014-*******
EMAIL : *********@*******.***
CURRENT ADD :-
NO 17 LORONG BATU NILAM 12A BANDAR BUKIT TINGGI 41200, KLANG
RESUME SUMMARY
CURRENT POSITION: CUSTOMER SERVICE EXECUTIVE
HIGHEST EDUCATION: DIPLOMA IN PYSIOTHERAPY
EXPERTED SALARY: RM 2800.00 – RM 3000.00
EDUCATION BACKGROUNDS
PMR: PASS
SEKOLAH MENENNGAH TACISIAN CONVENT IPOH (2001-2003)
SPM: PASS / 6 CREDITS
SEKOLAH MENENGAH TARCISION CONVENT IPOH (2001-2005)
STPM: PASS / 1B 3 C
SEKOLAH MENENGAH ANDERSON IPOH (2006-2007)
DIPLOMA IN PHYSIOTHERAPY
MAHSA COLLAGE (2008-2013)
EMPLOYMENT HISTORY
KANTHAN EYE SPECIALIST CLINIC IPOH PERAK
CLINIC NURSE
HANDLE PATIENTS REGISTRATIONS
KEY IN PATIENTS DETAILS
ASSIST DOCTOR DURING SURGERY
HOME TUITION (PART TIME)
BASIC EDUCATIONS – STANDRAD 1, 2, 3
VANGUARD LOGISTICS SERVICES (JUN 2012 - JULY 2013)
DOCUMENTATION COORDINATOR
HANDLE SHIPPING DOCUMENTS IN EXPORT DEPARTMENT
ASSIST CUSTOMER REGARDING SHIPPING SCEDULES, BOOKING, BL
DRAFTS
ASSIST CUSTOMER REQUEST IN COROSPONDENDS
MONTHLY M3 REPORT
WEEKLY BASIC M3 REPORT FOR EACH CUSTOMER
SINGTEL TELECOMUNICATION ( SEPT 2013 – NOW )
– CUSTOMER SERVICE EXECUTIVE
ATTRACTS POTENTIAL CUSTOMERS BY ANSWERING PRODUCT AND
•
SERVICE QUESTIONS; SUGGESTING INFORMATION ABOUT OTHER
PRODUCTS AND SERVICES.
OPENS CUSTOMER ACCOUNTS BY RECORDING ACCOUNT
•
INFORMATION.
MAINTAINS CUSTOMER RECORDS BY UPDATING ACCOUNT
•
INFORMATION.
RESOLVES PRODUCT OR SERVICE PROBLEMS BY CLARIFYING THE
•
CUSTOMER'S COMPLAINT; DETERMINING THE CAUSE OF THE
PROBLEM; SELECTING AND EXPLAINING THE BEST SOLUTION TO
SOLVE THE PROBLEM; EXPEDITING CORRECTION OR ADJUSTMENT;
FOLLOWING UP TO ENSURE RESOLUTION.
MAINTAINS FINANCIAL ACCOUNTS BY PROCESSING CUSTOMER
•
ADJUSTMENTS.
RECOMMENDS POTENTIAL PRODUCTS OR SERVICES TO
•
MANAGEMENT BY COLLECTING CUSTOMER INFORMATION AND
ANALYZING CUSTOMER NEEDS.
PREPARES PRODUCT OR SERVICE REPORTS BY COLLECTING AND
•
ANALYZING CUSTOMER INFORMATION.
CONTRIBUTES TO TEAM EFFORT BY ACCOMPLISHING RELATED
•
RESULTS AS NEED
CITIBANK
CUSTOMER SERVICE OFFICER
MANAGE CUSTOMER ACCOUNT REGARDING CREDIT CARD SUCH AS
ACCOUNT'S BALANCE, CURRENT BALANCE, DUE DATE & ETC
MAINTAINANCE ON CUSTOMER'S CREDIT CARD ACCOUNT SUCH AS CHANGE
OF CUSTOMER'S ADDRESS, PHONE NUM, IC NUM, BILLING CYCLE & ETC
CREDIT CARD & CREDIT CARD PRODUCTS SALES WITH TARGET. NEED TO
ACHIEVE ATLEAST 120 POINTS EVERY MONTH BY SELLING CREIDT CARD
PRODUCT TO CUSTOMERS IN THE PHONE SUCH AS BALANCE TRANSFER, DIAL
FOR CASH, CASH ADVANCE & BALANCE CONVERSION.
ADVICE CUSTOMER ON CREDIT CARD LIMIT, OVER DUE PAYMENT, &
TRANSFER THE CALL TO COLLECTION DEPARTMENT TO ARRANGE REGARDING
PAYMENT
HELP CUSTOMER ON WAIVER, FOR THE ANNUAL MEMBERSHIP FEE, LATE
CHARGES, FINANCE CHARGE & OVERLIMIT CHARGES
AS CUSTOMER CALL IN & HELP CUSTOMER ON REDEMPTION USING
CUSTOMER POINTS EARN IN THE CREDIT CARD
ADVICE CUSTOMER ON CREDIT CARD TYPES & BENEFITS & ALSO GUIDE
CUSTOMER HOW TO USE CITIBANK ONLINE
FOR THOSE CUSTOMER WHO ALREADY TERMINATED THE ACCOUNT BUT YET
THERE IS A BALANCE IN THE ACCOUNT, HELP CUSTOMER TO TRANSFER THE
BALANCE TO CUSTOMERS PERSONAL ACCOUNT
LANGUAGES
LANGUAGE SPOKEN WRITTEN
BAHASA MALAYSIA 10/10 10/10
ENGLISH 10/10 10/10
TAMIL 10/10 -/10
PERSONAL PARTICULARS & PREFERENS
DATE OF BIRTH: 03 FEBRUARY 1988
NATIOANALITY: MALAYSIAN
GENDER: FEMALE
IC NO: 880***-**-****
EXPECTED SALARY: RM2800-RM3000
PROCESS OWN TRANSPORT: YES
AVAIBILTY: IMMEDIATELY
REFERENCES
- Mr. Muruga
MANAGER VANGUARD LOGISTICS IPOH
016 – 3232 4009
SATISH NAIDU
SINGTEL TELECOMUNICATION
TEAAM LEADER
VALAERI
CITIBANK
TEAM LEADER
Contact this candidate