Customer Service Management

W. C H R I S TO P H E R E T H R I D G E

* ** ** * * S I D E R O A D L I N D E N, VA 2 2 6 4 2

( 5 4 0 ) 6 3 6 1 0 74 { H O M E }, ( 5 4 0 ) 6 7 1 3 6 6 3 { C E L L }

EMAIL – SOUTHERNGENT0708@GMAIL

OBJECTIVE

To obtain employment in any venue that will allow me to utilize all of my skills and knowledge to their fullest; especially my talent and

experience in regards to customer service and relations and my well honed abilities and adaptability to work in a team like atmosphere or

independently.

FUNCTIONAL SUMMARY

I have excellent communication and customer relation skills, and vast knowledge and experience in retail management and the service

industries.

SUMMARY OF QUALIFICATIONS__

I am a Licensed Virginia Insurance Agent certified to sell Life, Annuities and Health Insurance. Retail Management/Customer Relations

Management, as well as subordinate and entry level positions in a variety of retail arenas; meat cutter and seafood positions, data entry

and office administration positions, development and management of retail and job placement database; marketing, advertising sales and

photography; environmental consultant; customer service and telemarketing management; professional photographer. For several years I

assisted in the daily caregiving of my mother in law that required that I learn a wide variety of medical terminology, care giving skills/tactics

and emergency responder skills. This experience has made me much more tuned in and sensitive to the needs of others and the

willingness to see to those needs in a quick and effective manner. I firmly believe that this experience has crossed over and enhanced my

professional life.

EMPLOYMENT

• 03/14 – Present, Independent Business Owner/Insurance Agent working with National Agents Alliance providing Life, Annuities

and Health Insurance throughout the State of Virginia. Recruiting Agents nationwide to work in my team of people.

• 05/11 – 12/12, Wal Mart, Sales Associate assigned to Lawn & Garden, Worked in any part of the store that needed extra

assistance. Certified to operate forklift, walkie stacker and power jack. Great customer service skills were essential in this

position. The ability to work in any aspect of the store was an asset and made me a valuable associate.

• 06/06 Present, Sole Proprietor of a small Field Chase Inspection Services and Photography Business. Providing Field Chase

Inspection Services as an Independent Contractor to a variety of Insurance and Financial Businesses.

• 02/07 – Present, Professional Photographer dba Creative Memory’s Photography, see home address & telephone;

***************@*****.***

• 09/07 – 08/08, DHL Logistics, Daily loading of trucks, delivery of packages throughout Loudoun & Frederick Counties.

• 05/06 9/07, Food Lion LLC, Head Meat Cutter, Stocking of Product, Ordering Product and Customer Service.

• 09/05 04/06, Salvation Army Thrift Store, Leesburg, VA. Store Manager responsible for intake of donations, daily reports,

employees & volunteers.

• 01/04 08/05, D&A Environmental/Mott Tank Inspections. Environmental Consultant. Duties included setting appointments for

inspectors & engineers to service both above ground & underground storage tanks throughout the Northeastern United States.

Responsible for signing a 5 million dollar account with the state of New York.

REFERENCES

Mike Grayson (Businessman); 101 Keverne Ct. Phoenix City, VA 22655 540-***-**** cell

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Dr. Catherine Faulconer Mouat (Veterinarian); 736 Riverhill Dr. Athens, GA 30606;

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706-***-**** hm, 706-***-**** cell

Kevin L. Owens (Professional Magician/DJ); 241 Church St., Front Royal VA 22630; 540-***-**** cell

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