Project Manager Management

Topaz N Hairston Resume Page *

Senior Digital Project Manager Digital Product Manager

With years of experience in digital marketing, I have a passion for finding new and innovative ways to meet client

needs. By leveraging tools such as analytics, client research, new industry standards, and ever evolving technological

innovations to speak to and effectively engage customers.

Certifications

Pragmatic Product Management Certification Six Sigma Project Management – Black Belt

SharePoint 2010

Software & Skills

Agile & Waterfall Methods Database Management Systems: Drupal Wordpress Rally Adobe Omniture

Strong Leadership Skills HTML CSS Joomla Interwoven Teamsite

Strong written and verbal MS Office (Including Google Analytics CLARITY Prism QA

communication Project) SEO/SEM JAVA ARGI Adobe CQ

Superb Critical Thinking SQL XML C++

Excellent analytical skills Detail-oriented

Skills Adobe Creative suite

Content Management

Experience

Senior Digital Project Manager Austin CSI (Atlanta, GA)

01/14 – Present

- Manage the release management aspect of the software development life cycle

- Partner with internal and external resources to improve and/or introduce new products for customer use

- Lead the definition, launch and evolution of mobile, tablet, and desktop products

- Organize and manage each step of the production and trafficking process including project scheduling, scoping and

delivery

- Manage processes to identify places where improvements can be made an collaborate for ongoing process improvements

- Assess scope, estimate delivery time and engage resources. Create project plans and manage delivery schedules

- Coordinate schedules, manage approval process on project assets

- Forecasted future deliverables based on project scope and schedules. Mitigate risk and issues as they arise.

- Reviewed user experience to ensure fluid and functional delivery for multiple platforms

- Lead creative team as a subject matter expert for customer experience and scenarios

- Lead contingency planning and problem resolution to maintain schedules, budgets, and deliverables

- Enforce brand guidelines and standards for all client projects to ensure satisfaction and consistency

- Leverage statistics, customer data and feedback to determine most effective improvements for customer experience

Digital Experience Project Manager SunTrust Bank (Atlanta, GA)

08/11 – 01/14

- Detail-oriented regular maintenance of content management system for customer experience.

- Prioritize, coordinate and implement a strategy to complete projects efficiently and on schedule

- Ensure all deliverables adhere to standards for brand, quality, performance, legal and compliance

- Present concepts and ideas to stakeholder on ways to improve user experience and conversion success

- Manage demand, resolve issues, and plan multiple projects and submissions simultaneously to insure timely delivery of

all

- Use Omniture analytics to give insight on success and customer trends for projects as well as efficiency and quality of

development

- Analyze reports and statistics to identify and provide insight and direction for user experience

- Work cross-departmentally with business to determine, troubleshoot and resolve planning issues as they arise.

- Develop training material and manage junior developers on using the development system and maintain efficiency

- Track project performance, schedule

Project Manager T Partii Designs (Atlanta, GA) 01/06 – 09/12

- Oversee the design, operations and implementation of projects for mobile, tablet, desktop and print

- Create and manage websites, eCommerce, and print media using Java, Drupal, CMS, HTML, XML and Adobe Creative

Suite

- Track and report data and competitive analysis to address business issues and provide insight to stakeholders

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Topaz N Hairston Resume Page 2

- Develop and implement marketing strategy for digital, social media, and retail space

- Create and implement strategy on how to increase traffic to all digital marketing channels via social media and web

Education

Fort Valley State University, Fort Valley, GA Bachelors of Science Major: Computer Science

Volunteer Experience

Director of Girls Basketball Program, Georgia Youth United Sport Association, Sandy Springs, GA

Director & Basketball Coach, Atlanta Youth Sports, Atlanta, GA (Non-Profit Organization)

Basketball Coach, Fort Valley Parks and Rec, Sandy Springs, and Roswell

Art Instructor & Summer Camp Counselor, Creel Park – Fulton County Parks and Recreation (Art Instructor)

Memberships and Affiliations

Association of Computer Machinery 2009 - Present

Alliance for the Advancement of African-American Researchers in Computing 2009 - Present

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