Customer Service Administrative Assistant

Carla Hedrick

317-***-**** *********@*****.***

Professional Experience

Administrative Assistant, December 2003 to Present

Boone County Area Plan Commission, Lebanon, Indiana

• Provide customer service

• Prepare claims, deposits, additionals, and re-appropriations per state statutes

• Proficient in programs including Access, Docuware, Geographical Information System (GIS),

Pictometry, PVDnet, ThinkMap, and Microsoft Office

• Coordinate weekly inspections, bi-monthly and monthly meetings

• Collaborate with director to develop the yearly budget

• Create addresses for new structures and distribute to appropriate agencies including entering into

the E-911 system

• Performed updates as needed on the area plan website

• Serve as a member on the steering committee for the formulation of the new county

comprehensive plan

• Organize and advertise meetings pertaining to the creation of the new county comprehensive plan.

• Schedule and make appointments

• Make photocopies of correspondence, documents, and other printed matter

• Mail, fax, or arrange for delivery of correspondence to clients and board members

• Organize and maintain various databases

• Compose, type, and distribute meeting notes, routine correspondence, or reports, such as,

statistical, or monthly reports

Paraprofessional, August 1995 to December 2003

Granville Wells Elementary, Jamestown, Indiana

Collaborate with teachers to develop individualized education plans for special education

students

Create and implement lesson plans

Maintain confidentiality

Tax Professional, December 1995 to April 2002

H & R Block, Lebanon, Indiana

Consult with customers

Review customer returns and options

Collect accurate payment

Education

Associate in Science, May 1994

Vincennes University, Indianapolis, Indiana

Major: Business Administration

Honors: Magna Cum Laude

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