Mychael Wickersham

*** *********** ****

Mooresville, NC 28115

704-***-****

Governor’s Office of Womens Services, Employment and Training Center

Baton Rouge, LA

Word Perfect, Excel, Office Procedures with Medical Terminology and Medical Transcription

Completed – March 1996

Dale Carnegie 12 week Seminar – Personal Leadership Strategies for the 90’s

Mobile, AL

Completed – November 1992

Southeastern College of Technology

Mobile, AL

CAD, Lotus 1-2-3, Word Perfect 6.1

Completed – October 1992

EMPLOYMENT

Belk Department Store, Mooresville, NC

2005 – 2008 Sales Floor – Assisting customers in selecting clothes, merchandise and running cash

register. Trained in all areas of the sales floor.

2008 – 2009 Pricing Team – Responsible for setting sales and price change before store opens. And

making sure correct price is on all incoming merchandise.

2009 – 2011 Dock – Unloading Truck, taking merchandise to the floor and placing it proper areas.

2011 – Present Office Manager - Responsible for the daily deposit, daily reports, FedEx, Incoming calls,

faxes, answering employee and customer questions. Help on sales floor when needed. Use Word and

Excel. Trained in Payroll and writing schedules when needed.

Shady Grove Fertility Center, Gaithersburg, MD

2000 – 2003 Front Desk/File Room (Part time/ Weekends)

Assisted Patients checking in an out, Answering office phone and taking messages, Scheduled

appointments using Integramed Systems, filed and retrieved files.

Chevy Chase Visa/Master Card, Frederick, MD

1996 – 1999 Senior Fraud Control Represenatative

Cross training experience in Correspondence, Activation, Recovery, Transaction Review and Fraud

Analysis. Prepared daily and monthly productivity for review. Assumed leadership responsibilities in the

absence of a supervisor. Handled multiply projects simultaneously and assisted in escalated calls.

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