Customer Service Manager
Resume:
GOODLETTSVILLE, TN
37072
****.*********@*****.***
JONATHAN “DUKE”
OBJECTIVE
To use everything that I learned in the Army and put it into use helping my
employer, myself, and their clients reach goals and far surpass their money
making expectations. Take my years of success within the mortgage industry
as well as management to help our team be the best team in the industry.
SUMMARY OF QUALIFICATIONS
03/03/03 - 03/12/05 U.S. Army Ft. Benning, GA, Ft. Campbell KY
Basic Training
• Basic entry training U.S. Army
• Ethics Class advance leadership course.
• Full Graduation with complete honors
6 Years Marketing
6 Years Sales
8 Years Customer Service
WORK OF EXPERIENCE
03/03/03 - 03/12/05 U.S. Army Ft. Benning, GA
Infantry Man
• Running Squad movements
• Mapping point of attack
• Data Entry of exercises into company computer
11/25/05 – 10/01/2009 Center Point BBQ Hendersonville, TN
GM/Marketing Director/Catering Coordinator
• Market Research
• Menu Developing
• Managing of restaurant aspects.
06/20/06 – 04/30/2007 (CLOSED) Malcap Mortgage Brentwood, TN
Loan Officer
• Originate Refinance, Purchase, and
• Process Loans
• Order All Documents
10/1/2009-04/05/2010 Holiday Inn Nashville, TN
F&B Manager
● Manager of Bar, Restaurant, and Banquet
● Set Menus, Set Schedules, and Train all employees new and existing.
● Handle all aspects of Food and Beverage.
Help retain customers and build client bases.
●
03/05/2010-09/01/2010 (CLOSED) VanDyk Mortgage Madison, TN
Mortgage Processor
● Make all finishing movements on loans.
● Order all DOCs.
● Order all closing
● Make sure company stays in compliance
● Finish all loans.
● Upload all the signed finished and current loans to corporate.
09/01/201*-*-**-**** New Castle Mortgage Nashville, TN
Mortgage Processor/Loan Originator/ Reverse Mortgage Specialist
● Make all finishing movements on loans.
● Order all DOCs.
● Order all closing
● Make sure company stays in compliance
● Finish all loans.
● Upload all the signed finished and current loans to corporate.
● Build Pipeline, Area Networking, Client Relations
09/01/201*-*-**-**** Volunteer Mortgage Inc. Nashville, TN
Mortgage Processor/Loan Originator/ Reverse Mortgage Specialist/Department Manger
● Make all finishing movements on loans.
● Order all DOCs.
● Order all closing
● Make sure company stays in compliance
● Finish all loans.
● Upload all the signed finished and current loans to corporate.
● Build Pipeline, Area Networking, Client Relations
● Train Companywide on the Reverse Mortgage Product
● Negotiate Pricing and loan officer compensation
● Purchase leads, market for the reverse mortgage
EDUCATION
1999-2003 Brentwood High School Brentwood, TN
General Education
• Diploma
REFERENCES
Personal References:
Carol Duke - 270-***-****
Christy Romans 615-***-****
Bryan McCarl -615-***-****
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