Customer Service Assistant

Nga (Ivy) Huynh

*** ******** ***** *******, **

(510) 304- 0350

***********@*****.***

EDUCATION

California State University East Bay, Hayward CA

Bachelor of Science Degree in Business Administration

Specialization: Finance and Corporate Management

Graduated in June 2014 with GPA: 3.853/4.0

WORK EXPERIENCE

AIG-Tech Inc. 11/2014- Present

Executive Assistant

• Achieve 98% success rate of keeping projects on schedule by coordinating with heads of all

departments to compose timeline for new projects.

• Oversee the entire product execution from R&D, sale and marketing, production to final

products

• Enhanced communication between production department and executive team, fostering a

sense of teamwork and collaboration

• Prepare quotes for multi-millions dollars companies

• Plan and schedule meetings and appointments, serve as a liaison with CEO, customers, and

vendors

• Update company manual, and make sure all the policies are complied with federal and state

laws

H&R Block 12/2014- 04/2015

Tax Professional- Part-time

• Provide excellence customer service in conducting interview with clients to obtain

information on taxable income and deductible expenses and allowances and prepare

accurate tax returns

• Review financial records such as income statements and documentation of expenditures in

order to determine forms needed to prepare tax returns

• Check data input and verify totals on forms prepared by others to detect errors in arithmetic,

data entry, or procedures

Hayward Unified School District, Amador Street Hayward, CA 08/2014-02/2015

Para-educator Bilingual – Part-time

• Tutor individual or small groups of students

• Assist in the presentation of instructional materials and academic instruction to

individual or small groups of students

• Communicate with staff, students, administrators, parents and the general public per

District policies and guidelines to exchange information and resolve issues or concerns

• Perform a variety of clerical duties such as preparing instructional materials,

processing forms and applications, recording grades, preparing individual profile

charts, make phone calls to parents, compile information and materials, and prepare

reports as requested

Kim Hair & Nails, Hesparian Blvd San Leandro, CA 06/2013-09/2014

Receptionist – Part-time

• Balance daily cash drawer and receipts and document discrepancies

• Customer relation, answering incoming customer calls and making reminder

appointment calls

• Help grow customer base through advertisements on Yelp

• Deal with vendors in product selection and price negotiation

BrightTek LLC, Gratewood Fremont, CA 09/2008 – 04/2014

Mechanical Assembler – Part-time

Ensure products’ quality and functionality, detect faulty components during assembly

process

Follow specific instructions on how to assemble parts, make sure it is done in a proper

manner

Use Microsoft Excel to create invoice templates

Record and keep track of quality in and out of each batch of parts

Experience working in a team environment, with flexibility to accomplish individual goals

USANA Health Sciences, Salt Lake City, UT 04/2012-10/2012

Sale Representative

• Conduct spa party to demonstrate products and show consumers how to maximize their

features

• Sell skincare products and conduct customers post-sale follow up

• Mentor team members with products’ knowledge and sales strategies

Contact this candidate