Customer Service Sales

Tara Moreau

Customer Service, Health Care, Labour, Shipping-Receiving

Thunder Bay, ON

*********@*****.*** - 807-***-****

WORK EXPERIENCE

General Assistant

ALS Environmental - Thunder Bay, ON - April 2015 to May 2015

Responsibilities

Assisting in the daily lab duties, sample disposal, maintaining workspace.

Skills Used

Attention to detail, time management, organization.

Sales Associate/Customer Service/Shipping-Receiving

Confederation College Bookstore - Thunder Bay, ON - January 2013 to January 2015

Responsibilities

Assisted students in locating required course materials, assisted with shipping/receiving duties, stocked and

organized merchandise on store shelves, assisted with administrative duties - answering phones, faxing, filing

paperwork.

Skills Used

Courteous, professional customer service. Time management, organization, attention to detail, patience,

telephone etiquette, willingness to learn.

Residential Aide

Lasalle Residence for Seniors - Greater Sudbury, ON - 2011 to 2012

Assisted with daily personal care needs such as bathing, dressing and grooming patients; tending to toileting

and serving meal trays

* Charted and documented observed changes to patients daily status

* Photocopied patients' medication requests

* Made beds and maintain patients' rooms

Sales Associate

Shipment - Greater Sudbury, ON - 2010 to 2011

Greeted customers and discussed type, quality and quantity of merchandise or services sought; made

recommendations on styles and fit

* Performed transactions of cash, credit and debit; processed returns and exchanges

* Created visually attractive displays to encourage sales growth

* Received shipments and matched to order specifications

* Ensured fully stocked and faced display shelves and racks

Work Experience -

Child Care Assistant

YMCA Simcoe Muskoka - Penetanguishene, ON - 2009 to 2010

Experience with all ages of a child care program (i.e. infant / toddler; preschool; school-aged)

* Utilized effective guidance strategies when dealing with children's behaviours

* Conducted and monitored activity programs designed for young children

* Lead children in activities such as circle times, arts and crafts, and routine times

* Familiar with the learning through play philosophy

* Prepared and served snacks; role modelled appropriate eating habits and provided opportunities for

independence

* Communicated with parents on occasion to share information on child's day and well-being

* Assisted and role modelled proper eating, dressing and toilet habits

* Maintained daycare equipment and assisted in housekeeping duties

Cashier / Customer Service

Real Canadian Superstore - Midland, ON - June 2008 to June 2009

Hose Plant Labourer

Ministry of Natural Resources - Thunder Bay, ON - 2006 to 2007

Assisted in the testing and maintenance of forest firefighting equipment at Provincial Logistics Centre during

forest fire season

* Prepared equipment to be distributed for use; ensured clean and fully operational

* Performed physically demanding duties

EDUCATION

Diploma Program via Distance Education in Medical Office Administration

Loyalist College - Belleville, Ontario - Thunder Bay, ON

2015

Paramedic

Confederation College - Thunder Bay, ON

2006

Certificate in Blood Collection

Confederation College - Thunder Bay, ON

2005

Diploma

St Ignatius High School - Thunder Bay, ON

SKILLS

Customer Service, Health Care, Labour, Retail, Sales, Laboratory

ADDITIONAL INFORMATION

Summary of Skills and Qualifications

* Over 10 years of work experience in a variety of customer service, labour and supported service roles

* Experience in a health care setting

* Familiar with, and have experience in using Aseptic techniques, and Medical Terminology

* Proficient with Microsoft Office Suite (Word, Excel, PowerPoint); experience with Outlook and Internet

searches

* Typing speed of 44 wpm

* Certified in Standard First Aid / CPR

* Valid class G Driver's License

* Safe Food Handling Certificate

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