Medical Assistant Customer Service
Resume:
> Dahianna Alejo
> **-** **th St Ozone park, NY *1416 Cell: 347-***-****
************@*****.***
>
> Highly skilled Bilingual in Spanish/English medical assistant with over
** ***** ** **********. Extremely organized with the ability to multi-task
as well as assess different situations and act as fit. Will serve as a
great asset to your company.
>
> Skills
> Medical Terminology
> Excellent Customer Service
> First-aid
>
> IcG
> Excellent in Venipuncture
> EMR
>
> IV/ Holter monitor/PFT
> Bilingual in
> Spanish/English
>
> Experience
> Beth Abraham Healthcare-Bronx,NY
> Medical Assistant
> February 2013-October 2014
>
> Greeted patients in waiting area, exam room, and procedure room, as
appropriate.
> Prepared patients for care, ensuring comfort and safety at all times.
> Anticipated and supported the needs and preferences of the Provider(s)
and patients by managing daily patient flow and acting as a constant
liaison between the Providers(s) and patients.
> Monitored clinical messages by effectively communicating information to
the Provider(s) and relaying associated responses back to patients.
> Organized, cleaned, and prepared exam, procedure, and recovery rooms
before and after each patient.
> Completed documentation for patient charts by obtaining diagnostic
studies (e.g., labs, X-rays, path reports, etc.); taking and recording
patients’ vitals; reviewing current medications, dosage, and dosage
schedule; reviewing and assessing patients’ medical allergies; and
recording Provider(s’) orders and prescriptions.
> Provided patients with any needed discharge/follow-up instructions,
educational brochures, and dietary requirements.
> Assisted with follow-up program when assigned by performing pre/post
procedure patient calls.
> Followed safety and infection control procedures at all times by
maintaining individual protective protocols to X-ray exposure (aprons,
shields, badges, etc.); maintaining disposable sterile equipment, supplies,
and accessories following standards outlined in the Policy & Procedures
Manual; properly disposing of contaminated waste following Universal
Precautions and OSHA regulations; and maintaining knowledge of aseptic and
sterile techniques.
> Maintained confidentiality and privacy regulations under HIPAA guidelines
at all times by using privacy curtains and doors in appropriate areas; and
properly documenting all aspects of patient care. Assessed medical and
emergency equipment and accessories on a daily basis (when the Center is in
operation), and reports any equipment malfunctioning to the Office Manager.
> Assisted with administrative duties when not performing patient and when
all clinical duties have been completed.
> Other duties as assigned.
>
>
> Cutting edge Medical P.C- Dr. Vaysman - Far Rockaway, NY
> Clinical/Administrative Assistant
> May 2011-August 2012
>
> Coordinated patient care, checked schedules, prepared, assisted and
translated for 4 doctors and medical staff.
> Served as a liaison between physicians, patients, families, laboratories,
employers, agencies and insurance companies.
> Performed injections, venous punctures, pulmonary test, nebulizer
treatments, holter monitor, intravenous line, Pt/inr check, glucose test,
centrifuge, sterilized instruments, drape and stitches removal, collected
specimens, electro cardiograms, prescriptions high-volume environment
requiring the ability to prioritize and provide exceptional customer
service.
> Responsible for cleaning, stocking and ordering all medical supplies.
> Sent and received patient’s medical records and obtained labs/x-rays.
>
> Cardona Medical P.C-Dr.Cardona - Sunset park, NY
> Head Medical Assistant
> March 2004-March 2007
>
> Fulfilled patient care responsibilities: checking schedules, preparing
and assisting doctor with examinations, organizing and prioritizing
patients upon their arrival, assisting patients with walking, transferring,
and dressing.
> Assisted physician: taking vital signs, translating, drawing blood,
relaying instruction to patients, families, doctors, nursing homes,
pharmacies.
> In charge of patient care; trained and supervised eight staff members.
>
> Education
> La Guardia Community College – March 2012-2013
> Liberal arts-Math and Science major credits
> Sanford Brown, New York – 2004
> NY Certificate of completion for Medical Assisting program
>
> Volunteer
> Medical assistant intern - December 2003-February 2004
> New York eye and ear infirmary - New York, NY
>
> Rock church - November 2012-2013
> Elmhurst, NY
>
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