Customer Service Assistant
Resume:
Jacqueline M. Vane
P.O. Box ****
Sharpsburg, NC 27878
E mail **********@*****.***
Summary
As a team leader my major responsible is to establish, and help maintain successful operations of assigned
departments in the warehouse/distribution center. Ensuring that each department has adequate staffing,
proper training, and resources needed for standard daily productivity. On a daily basic provide feedback
ensuring that the quality and accuracy meets the customer demand for on-time delivery. Keeping
teammates, motivated, follow up with teammates concerns, questions, and problems, while
communicating with all levels of the company. Enforcing all distribution center policies, issue
coaching/corrective action as needed.
Experience
McLane Distribution Battleboro, NC 01/2013-present
Team Leader/ Processor (Safety Committee Member)
Major responsible is to ensure each department of the warehouse procedures are followed to cut
unnecessary costs for standards production. Promote teammates in giving positive results that include but
not be limited to, productivity, order quality, damages, shrinkage, safety, and sanitation. Assist drivers
with the inbound unloading process. Make documentation of counted items, scan products, input
information in the inventory tracking system, destroy damaged product that can’t be salvaged. Comply
effectively with company, safety rules, and attendance policy to meet assigned production working
standards. Maintain the quality of work that limits miss-picks, shortest and damages. Work independently
with a great teammate environment. Train new employees, assuring they are properly trained, and
certified to operate any required equipment needed (including manual, and/electric pallet jack).
Maintaining a flexible work schedule to in order to meet any changes needed for the distribution center.
Assist co-worker with processing of tobacco, as well as working in other departments.
QVC Rocky Mount NC 11/2012-01/2013
Return Processor (seasonal)
Verifying the customer’s information, product, quantity, description on the ECR screen matches the
packing slip. Open and inspect all inbound packages, making sure that conditions of product are clean and
not damaged, refold apparel items as necessary, and place back in restock, or send back to vendors.
Interfacing with the accounting system to record transactions, communicate with customer over phone, or
in writing to resolve any questions or concerns. Process the customer’s credit card or issue merchandise
credit to customer's account.
AirTran (Southwest) Airlines Raleigh NC 09/2012-11/2012
CSA/Ticket Agent (Aerotek Agency, Contractor)
Check passengers in, verifying proper identification for domestic and international flights, print boarding
and luggage passes, and assign seats for first and second leg trips. Make sure children traveling that are
under age, are well taken care of with correct contact information of adult living, and picking them up.
Make reservations and changes by request, issuing refunds or collect additional fees as needed, IROP
passengers who have missed their flights, or want to move their departure time to an early or later flight.
Work the ticket gates, print reports for the polite, and upgrade elite passengers to business class, process
standbys. Update all information in FTWEB, and special need information to the manifest list for the
flight crew. (Homeland Security Clearance)
UTC Aerospace & Defense Wilson NC 06/2012-08/2012
Receiving Stock Room Clerk/Inventory, Contractor)
Receive products in from outside warehouse location, transferring it into in-house stock room inventory,
relocate stock from one location to another. Process orders via inter office processing on AS/400. Verify
part number, location of item being selected according to pick sheet, paying close attention to details for
accuracy. Proof order; add label to orders either commercial, or Itar Control (Gov Parts). Close out
orders and deliver items to different departments. Credit return stock items back to the assigned location.
Process requisitions forms for items needed for completing projects, free stock items, and for testing
purpose. Prepare repairs orders forms, for item being return for malfunctioning parts. Keep a weekly
record of orders that are short of products by adding them to spread sheet, perform a weekly inventory
count sheet of all parts and there locations.
The Home Depot Rocky Mount, NC 07/2010- 03/2011
Assistant Lead/Front End Head Cashier (part time)
As an Assistant Team Leader/Assistant Supervisor, I have developed the opportunity of growing
and being supportive in the company by dealing directly with merchandise/customer service and
retailers. As a team leadership I strive to insure that my staff is properly train, via job aspect, and
safety procedures. I emphasizing on continuing development programs which consist of setting
goals and objectives in order to create a supportive work place environment. My major
responsibility for running the front end cash registrar, required handling large amount of cash,
help set up work schedule, assist in meetings, providing customer assistant at the service desk,
and answer phone inquiry. I also had the ability of transfer product from one store to another.
Assisting in different departments, by giving them the support they need, empathy, diverse core
value and understanding. First place cashier (Voice of the Customer) from August 2010-March
2011, with highest score of 10. Cashier of the Month
Draka Elevator Products, Inc. Rocky Mount, NC 10/2002-02/2012
Customer Service Representative / Returns Material Coordinator
Accept potential customer’s orders and enter them in SAP system, answering many products inquires, and
service questions; suggesting information about other products and services. Review orders for accuracy,
verifying pricing, confirm lead time, and delivery date. Provide appropriate customer documents via
domestic and international shipping. Provide necessary changes to orders from existing purchase order
number as requested by the customer. Abide by terms & conditions rules and regulations. Maintaining
customer records by updating account information, contact name, number and email address. Resolves
product error and service problems by clarifying the customer’s complaint; determining the cause of the
problem; selecting and explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution . Material being returns must be verified to see if it is
equals to the amount of the return. Notifying the customer via e mail /fax or phone, and sending over the
proper paperwork for shipping material back to the warehouse, schedule pick up with a ground service,
air, or LTL freight carrier. Once material is returned inspect it for defects, and issue credit as needed, or
bill customer if problem was theirs, or freight carrier, or manufacture error put in claim. Process data on a
Microsoft spreadsheet and keeping track when returns are completed, follow up on returns over due on or
after 30 days, contact customer, advise customer that material is still outstanding and must be returned
within a timely matter, or account will be closed. Documentation Skills, Phone Skills, Resolving
Conflict, Analyzing Information, Multi-tasking.
Education
Springfield Gardens High School, Queens NY (Diploma)
College
Strayer University (Pursuing Bachelor Degree in Administrative/Management)
Computer Skills
Microsoft Suite, Excel, PowerPoint, AS/400, SAP, WEB EDI, Type 50 WPM, Microsoft Outlook,
Professional Development
DSL Order Writer
Excel certificate of completion for excel 2010 level 1, Level 2, Level 3
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