Jacqueline M. Vane

P.O. Box ****

*** *. **** ******

Sharpsburg, NC 27878

252-***-****

E mail acpn0t@r.postjobfree.com

Summary

As a team leader my major responsible is to establish, and help maintain successful operations of assigned

departments in the warehouse/distribution center. Ensuring that each department has adequate staffing,

proper training, and resources needed for standard daily productivity. On a daily basic provide feedback

ensuring that the quality and accuracy meets the customer demand for on-time delivery. Keeping

teammates, motivated, follow up with teammates concerns, questions, and problems, while

communicating with all levels of the company. Enforcing all distribution center policies, issue

coaching/corrective action as needed.

Experience

McLane Distribution Battleboro, NC 01/2013-present

Team Leader/ Processor (Safety Committee Member)

Major responsible is to ensure each department of the warehouse procedures are followed to cut

unnecessary costs for standards production. Promote teammates in giving positive results that include but

not be limited to, productivity, order quality, damages, shrinkage, safety, and sanitation. Assist drivers

with the inbound unloading process. Make documentation of counted items, scan products, input

information in the inventory tracking system, destroy damaged product that can’t be salvaged. Comply

effectively with company, safety rules, and attendance policy to meet assigned production working

standards. Maintain the quality of work that limits miss-picks, shortest and damages. Work independently

with a great teammate environment. Train new employees, assuring they are properly trained, and

certified to operate any required equipment needed (including manual, and/electric pallet jack).

Maintaining a flexible work schedule to in order to meet any changes needed for the distribution center.

Assist co-worker with processing of tobacco, as well as working in other departments.

QVC Rocky Mount NC 11/2012-01/2013

Return Processor (seasonal)

Verifying the customer’s information, product, quantity, description on the ECR screen matches the

packing slip. Open and inspect all inbound packages, making sure that conditions of product are clean and

not damaged, refold apparel items as necessary, and place back in restock, or send back to vendors.

Interfacing with the accounting system to record transactions, communicate with customer over phone, or

in writing to resolve any questions or concerns. Process the customer’s credit card or issue merchandise

credit to customer's account.

AirTran (Southwest) Airlines Raleigh NC 09/2012-11/2012

CSA/Ticket Agent (Aerotek Agency, Contractor)

Check passengers in, verifying proper identification for domestic and international flights, print boarding

and luggage passes, and assign seats for first and second leg trips. Make sure children traveling that are

under age, are well taken care of with correct contact information of adult living, and picking them up.

Make reservations and changes by request, issuing refunds or collect additional fees as needed, IROP

passengers who have missed their flights, or want to move their departure time to an early or later flight.

Work the ticket gates, print reports for the polite, and upgrade elite passengers to business class, process

standbys. Update all information in FTWEB, and special need information to the manifest list for the

flight crew. (Homeland Security Clearance)

UTC Aerospace & Defense Wilson NC 06/2012-08/2012

Receiving Stock Room Clerk/Inventory, Contractor)

Receive products in from outside warehouse location, transferring it into in-house stock room inventory,

relocate stock from one location to another. Process orders via inter office processing on AS/400. Verify

part number, location of item being selected according to pick sheet, paying close attention to details for

accuracy. Proof order; add label to orders either commercial, or Itar Control (Gov Parts). Close out

orders and deliver items to different departments. Credit return stock items back to the assigned location.

Process requisitions forms for items needed for completing projects, free stock items, and for testing

purpose. Prepare repairs orders forms, for item being return for malfunctioning parts. Keep a weekly

record of orders that are short of products by adding them to spread sheet, perform a weekly inventory

count sheet of all parts and there locations.

The Home Depot Rocky Mount, NC 07/2010- 03/2011

Assistant Lead/Front End Head Cashier (part time)

As an Assistant Team Leader/Assistant Supervisor, I have developed the opportunity of growing

and being supportive in the company by dealing directly with merchandise/customer service and

retailers. As a team leadership I strive to insure that my staff is properly train, via job aspect, and

safety procedures. I emphasizing on continuing development programs which consist of setting

goals and objectives in order to create a supportive work place environment. My major

responsibility for running the front end cash registrar, required handling large amount of cash,

help set up work schedule, assist in meetings, providing customer assistant at the service desk,

and answer phone inquiry. I also had the ability of transfer product from one store to another.

Assisting in different departments, by giving them the support they need, empathy, diverse core

value and understanding. First place cashier (Voice of the Customer) from August 2010-March

2011, with highest score of 10. Cashier of the Month

Draka Elevator Products, Inc. Rocky Mount, NC 10/2002-02/2012

Customer Service Representative / Returns Material Coordinator

Accept potential customer’s orders and enter them in SAP system, answering many products inquires, and

service questions; suggesting information about other products and services. Review orders for accuracy,

verifying pricing, confirm lead time, and delivery date. Provide appropriate customer documents via

domestic and international shipping. Provide necessary changes to orders from existing purchase order

number as requested by the customer. Abide by terms & conditions rules and regulations. Maintaining

customer records by updating account information, contact name, number and email address. Resolves

product error and service problems by clarifying the customer’s complaint; determining the cause of the

problem; selecting and explaining the best solution to solve the problem; expediting correction or

adjustment; following up to ensure resolution . Material being returns must be verified to see if it is

equals to the amount of the return. Notifying the customer via e mail /fax or phone, and sending over the

proper paperwork for shipping material back to the warehouse, schedule pick up with a ground service,

air, or LTL freight carrier. Once material is returned inspect it for defects, and issue credit as needed, or

bill customer if problem was theirs, or freight carrier, or manufacture error put in claim. Process data on a

Microsoft spreadsheet and keeping track when returns are completed, follow up on returns over due on or

after 30 days, contact customer, advise customer that material is still outstanding and must be returned

within a timely matter, or account will be closed. Documentation Skills, Phone Skills, Resolving

Conflict, Analyzing Information, Multi-tasking.

Education

Springfield Gardens High School, Queens NY (Diploma)

College

Strayer University (Pursuing Bachelor Degree in Administrative/Management)

Computer Skills

Microsoft Suite, Excel, PowerPoint, AS/400, SAP, WEB EDI, Type 50 WPM, Microsoft Outlook,

Professional Development

DSL Order Writer

Excel certificate of completion for excel 2010 level 1, Level 2, Level 3

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