Customer Service Manager
Resume:
Mindy Kirkland
Lakeland FL, *3809
**************@*******.***
Dear Sir or Madam:
I see you are possibly hiring and I am very interested in working for your company. I am
looking to expanding my knowledge by working in your facility and I feel as though I can
contribute my organizational, team player and customer service skills
I am currently a student taking evening classes at Polk State College to obtain my Bachelor’s
degree. In addition to my education I have acquired a great deal of knowledge about working
with and helping customers through my previous job experiences. Through those jobs I have
learned, multi-tasking, working with others, being a team player, entering data, answering a high
volume of phone calls, tending to customers’ needs in high-stressed situations, filing and
organizing paperwork, assistant managing, event planning and supervising, training new hires,
payroll and billing. But most importantly I have learned how to build trust and relationships with
people. I have been working in customer service for over 5 years. I feel very comfortable and
confident in my skills and realm of knowledge and would be honored if given the chance to
become a part of your team.
Along with this letter, I have enclosed my resume. I look forward to meeting with you to further
discuss my qualifications.
Sincerely,
Mindy Kirkland
Mindy Kirkland
9133 Pine Tree Dr. Lakeland FL 33809
863-***-****) **************@*******.***
Profile
Customer service professional with over 5 years’ experience. Highly qualified in service-based
hospitality positions with an emphasis on customer service. Strong team player and leader.
Interpersonal skills to enhance organizational efficiency and profitability. Committed to quality
performance with an ability to learn new procedures quickly.
Skills
Excellent customer service skills
•
Able to sell in a retail environment
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Energetic personality which inspires co-workers to reach goals
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Ability to work with numbers
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Highly qualified phone skills
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Proficient computer skills in Microsoft Word, Power Point, Publisher
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Fast learner
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Organized Person
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Works well under pressure
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Works well unsupervised
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Nationally registered EMT & CPR certified
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Professional Experience
Crestwood suites of Lakeland
Front Desk Receptionist/Customer Service 06/18/2009 to 06/15/2015
Responsible for all aspects of customer and manager support including; answering telephones,
coordinating special promotions, providing details for guest about property services. Experience
in working all shifts including night audit.
Booking different types of reservations and meeting rooms, creating group blocks
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via telephones and walks-in.
Checking in and checking out guest. Registered cash and credit card transactions.
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Greeted guests upon entry. Assisted guest with questions regarding their stay.
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Assisted customers with inquiries and provided all pertinent information.
Skilled in auditing paper work as well as handling large sums of cash and or
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credit card information
Los Angeles Dream Center in Los Angeles California
Volunteer Staff member of the Adopt a Block community outreach program
and bus ministry. 08/01/2012 to 07/30/2013
Responsible for coordinating various large scale events for children of all ages,
supervising staff with the function and planning of these events, public speaking,
teen mentoring, overseeing transportation of young children to and from these
events. After school mentoring and tutoring, Pay roll for the bus ministry, office
work and promotion of adopt a block program and outreach events throughout the
metro Los Angeles area.
Providing information regarding volunteering to the public, local colleges
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and high schools as well as youth ministries on mission trips in the greater
Los Angeles area
Being a team leader by leading others by influence, offering support and
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mentoring to volunteer teen staff members
Delivering food and furniture with Adopt a Block team to families in need
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throughout the community
Supervising free transportation provided by the church to weekly services
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for families without transportation
Ensuring payroll was accrued correctly for hours that bus drivers provided
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their services
Weekly mentoring and tutoring programs where I was designated to teach
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music and art
Providing child care on Sundays for parents so they could go to service,
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while also preparing a child’s service in the daycare
American Medical Response Polk County Florida
Emergency Medical Technician 03/10/2015 to Present
Responsible for the care and transportation of the sick and injured while
insuring patient advocacy and safety.
Ensuring proper care is taken of patients with certain medical conditions
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whether acute or chronic
Ensuring that safe transportation is provided regardless of how stressful or
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dangerous the situation may be
Ensuring that proper safety measures are taken for the patient and crew
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members
Writing correct and accurate pre-hospital patient care reports either paper
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documents or electronic
Giving live radio reports
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Responding to calls over the radio via dispatch
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Driving the ambulance in a safe a defensive manner
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References
Jim Wilson 321-***-****)
Title: Plant City Fire Chief & Polk State College Professor
Relationship: Former instructor
*Will provide letter of recommendation upon request
Yobeska Perez 863-***-****)
Title: Crestwood suites general manager
Relationship: Manager
Jennifer Hendrix (1-323-***-****)
Title: Store Manager
Relationship: Fellow staff member at Los Angeles Dream center
Kevin Hillyard 863-***-****)
Title: Polk County Sheriff’s Office Deputy Sherriff
Relationship: Friend
Amee’ Baily Speck 863-***-****)
Title:
Relationship: Friend
Carolynn Cruise
Title:
Relationship:
Contact this candidate